Amy Batzel Email & Phone Number

Greater Seattle Area

Direct oversight responsibility for the day-to-day technology infrastructure affairs including networking, security, systems, and support. Responsible for ensuring that the IT infrastructure, including systems, hardware, and software, is properly implemented, maintained, and supported throughout the organization. Deliver excellent customer service to the workforce, customers, stakeholders and partners. Monitor and align spending in accordance with the departmental budget to ensure that resources used maximize value and impact, with attention to security, streamlining and standardizing business processes, addressing organizational needs, and supporting strategic plans.

Seattle, Washington, United States

Lead a team of system, server, and desktop administrators from various peer departments. Improving collaboration and adding employee backup. Designed and deployed a fault-tolerant multi-node Hyper-V Cluster leveraging Microsoft Storage Spaces Direct. Migrated 70 servers to this infrastructure, consolidating IT Server resources across 5 departments. Provided primary administration and management of 75 servers and 850 user desktops/laptops.Developed and implemented department wide IT governance policies. Rapidly implemented telework solutions (Remote Desktop Gateway and Virtual Desktops) and procedures at the start of COVID-19, enabling employees to keep working remotely.Partnered on complex multi-million-dollar projects during all phases of building design and build. Helped rapidly deploy remote teaching solution (Panopto and Zoom) for the campus.Deployed new technology leveraging 802.1BA Audio Video Bridging (AVB) Systems to reduce wiring requirements between endpoints.Expert knowledge of Windows Server, Windows Server Roles, Active Directory and Group Policy tools, IIS, and SQL.Experience with centralized management tools, including Ivanti Endpoint Manager and System Center.Experience with ITIL framework and service management tools such as Request Tracker and ServiceNow.Experience with Linux environments, implementing single sign on, monitoring agents, and deploying application packages.Experience with Azure cloud, leveraging for monitoring, backups, and file sync storage.

Seattle, Washington, United States

Senior systems integrator responsible for AV design, programming, and integration projects that range in size from conference rooms to active learning classrooms, to the full building renovations. Design and installation integrated audio, video, Crestron DM, lighting, AV control systems, video conferencing systems, and related services. Crestron Certified Programmer, experienced with distributed audio, lighting, HVAC controls and complex audio-visual systems.Conduct needs assessments, provide consulting and sales engineering. Provide AV project movement, including meeting with stakeholders, disseminating complex information to clients, producing ROM estimates, procuring equipment, and producing invoices.Developed classroom technology usage metrics collection tools, SQL databases, and Tableau reports to aid in data driven decision making for budget allocation and improvements to campus standards.Provide expert level Tier III support with classroom technology related troubleshooting, including AV systems and Lecture Capture technologies

Seattle, Washington, United States

Senior systems integrator providing engineering design, installation, operation and maintenance of integrated audio, video, lighting, AV control systems, video conferencing systems, digital recording systems, computer presentation systems, and related services. Crestron programmer experienced with distributed audio, lighting, HVAC controls and complex audio visual systems. Have performed $2.5M worth of technology integration projects in UW Classrooms since we started doing this type of work in 2008. Provided oversight for Capital Projects AV projects involving outside contractors. Provided review and evaluation of audio-visual project design, drawings, schedules, budgets, estimates, and equipment selections.Part of a three-person collaborative team that developed and maintains an automated podcasting program and a course video streaming program at the University of Washington.Member of the Learning Technologies Integration unit. Supports complex Web, database, digital media and other critical business services, as well as networked integrated audio, video, lighting, control, video conferencing systems, and computer presentation systems. The computing environment consists of approximately 400 computers located in departmental spaces, classrooms, and computer labs; 22 servers running Windows or Linux operating systems; 23 networked video capture servers; and 175 networked room control systems.

Seattle, Washington, United States

Manage Microsoft Windows Domain Servers (2000/2003/2008/2008 R2), Microsoft SQL Servers (2000/2005), Microsoft Windows workstations (2000/XP), Windows Mobile PDAs, and web-based collaborative web 2.0 tools including: ticketing (Request Tracker), inventory management (RT Asset Tracker), forums (PunBB), content management (Lucid CMS), blogging (Nucleus CMS), and wiki (MediaWiki) tools. Administer Symantec BackupExec 11D.Responsible for system installation, configuration, administration, security, and networking. Provide remote support as needed.Administer Active Directory, Group Policy, Distributed File System, remote software installation using MSI packages, web-based services, and VPN servers. Use Symantec Ghost to deploy new images. Provide system administration for 120 Windows domain workstations, 8 Windows servers, and 196 loaner laptops. Responsible for installation, configuration, and diagnosis of system hardware and peripheral devices, user permissions and file access. Provide support for desktop applications (Microsoft Office, Microsoft Outlook), network/server authentication, user accounts, network printing, and remote file storage. Monitor backup, firewall, disk quota, and system logs to find problems before they impacted users. Develop dynamic web pages using HTML, CSS, SQL and PHP, in both a Windows and Linux environment, for use with ticket metrics and reporting. Implement digital signage. Work with users to plan migration away from Access databases to web based systems. Assist in the development of departmental computing policies and procedures. Use project management to track deployment of new equipment and services. Document computing technical procedures in departmental wiki. Train users to use departmental tools, such as the ticket system. Use Moodle to implement further training. Help to establish help desk best practices and training.

Seattle, Washington, United States

Operator for events in audio visual rooms. Troubleshot room and equipment problems. Scheduled event operators. Trained new operators. Operator for high profile events.