Centralized our in-field project management into a remote team to enable growth in a remote first world. Scaled and automated operational processes to create internal efficiencies, improved customer experience, revenue generation. Ideated tools with product and engineering for operational excellence and efficiency. Managed a team of Project Managers, Operations Leads, and Field technicians. Owner of department P&L.

Responsible for the day-to-day operations of the largest market in the company. Managed in field project managers.

Executed new property onboarding from start to finish. Sourced and managed third party vendors and contractors and their budgets. Developed training and responsibilities for the role across the company. Personally decreased onboarding days from 14 to under 2 to increase ROI.

Successfully converted qualified candidates to residents by showing properties and explaining all the benefits of living in one of our homes, securing over 100 leases in the first ten months of the role.

Licensed Realtor

Jack of all trades for small investment office in Silicon Valley project managing all business operations from property management, interior design and personal organization.

Data Operations & Marketplace Quality Assurance: - Categorized products into appropriate furniture & decor search indexes, acquiring expertise in interior design terminology and styles- Enhanced online product visibility via keyword optimization and accurate categorization- Developed and designated product categories to improve user search experience- Created visual guides for product identification and in-house training- Curated featured products for Houzz e-commerce web pages- Assessed and analyzed product and website quality including color accuracy, style, and product facetsDigital Marketing: I started with the team at its conception to build out paid advertising initiatives with a strong focus on digital marketing and SEM for the e-commerce marketplace. I created a streamlined process for SEM initiatives from the ground up and scaled spend over 10x while maintaining optimal ROAs.