Facilitated enhanced strategic alignment by fostering seamless communication and collaboration, providing integral support to US sales team for a global leader in queuing technologies and customer journey management. Led account based marketing campaigns, in collaboration with sales executives, by enriching contact lists and managing delivery to ensure targeted campaigns, then nurturing new leads in Salesforce. Managed the bid/RFP process, including monitoring bid portals, identifying suitable bids, and building and submitting proposals. Coordinated sponsorships for industry conferences, ensuring alignment with strategic objectives and maximizing brand visibility while managing internal calendar of US events, marketing materials, technical setup and budget adherence. Key member of global task force entrusting with formulating the company's inaugural Corporate Social Responsibility statement, shaping policies concerning equality, community engagement, and environmental stewardship.

Developed reports to monitor sales performance metrics, facilitating accurate analysis and strategic planning. Managed all aspects of CRM, including vendor management, sales team training and database management.

Provided document evidence from remote clients for worker's compensation cases in a timely manner. Analyzed blog visits, using Google Analytics, to assemble lists of leads for Marketing team and increase exposure.

Enabled the creation of customer behavior models by performing clickstream analysis and reporting on the new online account servicing system. Developed and segmented mailing lists and contributed to strategic prioritization of email address management. Interfaced with internal and external business partners to develop specifications, configure data transfer and produce database reporting in support of email address capture and management efforts. Provided reporting and analysis for many departments within Domestic Card Operations using Oracle SQLPlus, MS Excel and other reporting tools.

Developed standard reports by gathering requirements from functional areas and working with IT to build the framework to enable the reporting to analyze trends in the customer base, identify operational issues and provide reconcilement tools. Created metadata documentation for the Siebel system, as well as documenting process flows, procedures, industry terminology and data anomalies for all areas of the business. Managed Standard Reports team of 2 MIS Analysts and 1 contractor, together generating over 20 regular reports to support Account Acquisition, Finance and Accounting and Back-office Operations.

Researched financial background of a wide range of credit applicants through interaction with various financial institutions and determined credit limits based on research and analysis. Implemented productivity tracking system to measure amount of incoming mail, ultimately leading to the establishment of a Correspondence team within the Credit department. Developed an incentive program to provide financial rewards to associates based on their production and further improve morale.

Supervised team of 24 associates, assisting them to fulfill corporate expectations. Provided training to the team and led refresher courses periodically. Established departmental standards for each job function. Implemented an online help system to document standard procedures and improve the training process.

Communications liaison between Signet Bank department heads and Capital One management teams by facilitating periodic meetings to resolve outstanding issues and further ease the transition after spin-off. Investigated and researched cases of misapplied funds and fraudulent uses of funds to eventually recover over $30K in security deposits and credit card payments. Established new research and banking procedures after the spin-off from Signet Bank.

Managed transfer of company assets in excess of $60K daily between the Depository and Thrift accounts. Reconciled and performed monthly maintenance of department accounts, including $1 million corporate checking account, using the General Ledger and SQL Financial computer systems. Redesigned departmental reports and the processes for producing these reports to increase department productivity. Created documentation used in the training of new employees.

Processed $5K+ account deposits for the Deposit by Mail project. Reviewed and approved correspondence from cardholders to the Secured Card department.