AeroLeads people directory · profile
Amy O'Brien Email & Phone Number
Head of Product Positioning and Strategy
at
OpenScholar
1 work email found
@theopenscholar.com
4 phones found area 781 and 866
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Product Positioning and Strategy
Location
North Weymouth, Massachusetts, United States
Company size
Who is Amy O'Brien? Overview
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Quick answer
Amy O'Brien is listed as Head of Product Positioning and Strategy at OpenScholar, a company with 9 employees, based in North Weymouth, Massachusetts, United States. AeroLeads shows a work email signal at theopenscholar.com, phone signal with area code 781, 866, and a matched LinkedIn profile for Amy O'Brien.
Amy O'Brien previously worked as Vice President of Customer Success at Openscholar and Vice President of Customer Success and Product at Openscholar. Amy O'Brien holds Master Of Science, Training And Development from Lesley University.
Company email context
Email format at OpenScholar
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{first}@theopenscholar.com
89% confidence
AeroLeads found 1 current-domain work email signal for Amy O'Brien. Compare company email patterns before reaching out.
Profile bio
About Amy O'Brien
As an insightful customer engagement leader with a unique gift for seeing the big picture, I am a master strategist with a passion for empowering performance-driven teams. I love to conceptualize compelling new content that provides seamless customer experiences. I am an expert in scriptwriting, storytelling, and PowerPoint who excels at creating innovative learning, development, and training tools. With a proven track record spanning enterprise software solutions, B2B sales processes, and business management, I rapidly identify gaps to facilitate necessary changes and efficiencies in implementation and customer success processes. I've crafted hundreds of video scripts, voiceovers, tutorials, certifications, and user guides. Currently the VP of Implementation and Training, I lead teams in defining vision, guiding projects, and supervising the development of curriculum and courses. Some additional accomplishments of which I am incredibly proud include:• Managing customer care enablement and positioning implementation programs as a differentiator in the industry. • Boosting employee culture by initiating comprehensive surveys to identify key areas of concern.• Developing trainers into consultants, improving company-wide morale, satisfaction, and focus. • Conducting a comprehensive assessment of customers to understand how successful they were in the implementation of each Brainshark product, including this information to deliver training on 5 levels of evaluation. • Creating a “Design Like an Artist” workshop to train customers on scriptwriting, slide design, animation, and voiceovers. • Authoring and publishing 2 books—Stuck with Mr. Wrong? and Star in Your Own Life Story—as well as a “Rescript Your Life” online workshop.I am always interested in expanding my professional network. If you would like to connect, please contact me via aobrien9597@gmail.com.SPECIALTIESResource Management Strategy Content Creation and Design Account ManagementProject Management Strategic Direction Project Delivery Implementation Execution Reporting
Listed skills include Leadership, Training, Coaching, Management, and 50 others.
Current workplace
Amy O'Brien's current company
Company context helps verify the profile and gives searchers a useful next step.
Openscholar
13 roles · 34 years
Amy O'Brien work experience
A career timeline built from the work history available for this profile.
Vice President Of Customer Success
Current
Sep 2022 - Present
Vice President Of Customer Success And Product
Jan 2023 - Feb 2024
Vice President Of Customer Success
Sep 2022 - Jan 2023
Vice President Of Implementation & Training
Jan 2022 - Jul 2022
Vice President Of Implementation And Customer Care Enablement
- Lead 3 teams with 20+ members in customer success, content development, and product implementation. Supervise and revitalize implementation team in onboarding new customers and overseeing site set up, end-user.
- Executed training on 5 levels of evaluation regarding how to apply Brainshark products; analyzed how customers measured success and determined whether customers understood business value of product.
- Improved employee morale post-acquisition by crafting “Game of Scorecards” initiative to allow teams to compete for prizes.
2021 - Jan 2022
Senior Director Of Implementation And Training
Collected vital feedback regarding implementation of product and leveraged feedback to develop solutions. Designed comprehensive rubric to evaluate customers throughout implementation process and provide rating on how well customers were doing, eliminating incorrect implementation complaint.
2017 - 2021
~4 yrs
Director Of Training
Conceptualized communication and training plans in support of change management and strategy execution for implementation team. Oversaw standardization of content, new training site launch, and creation of content tracking system in Trello; guided KPI development while educating content developers on creating compelling and engaging content.
2015 - 2017
~2 yrs
Training Manager
2013 - 2016
~3 yrs
Solutions Consultant
Coordinated with sales teams to determine best product to fit client needs. Ideated statement of work for implementation process that could be customized by sales representatives
2011 - 2013
~2 yrs
Manager, Customer Success
- Assessed customer communications, complaints, and problems to identify trends. Established more formalized content process with video quick tips on how to apply and utilize Brainshark’s applications; trained entire.
- Built and established library of 30 to 40 quick tips to improve customer satisfaction and success; each quick tip was short, 1-to-2-minute video instructing customers on various topics.
2009 - 2011
~2 yrs
Customer Success Consultant
- Maintained implementation process and ongoing customer success for 80 accounts, delivering product demonstrations, training new customers on usage and best practices, and cultivating strong relationships with account.
- Recognized as one of top 4 consultants annually for renewing high-dollar accounts; qualified for President’s Club from 2007 to 2009.
2007 - 2009
~2 yrs
Director Of Performance Management & Learning & Development
Massachusetts Department Of Environmental Protection
Training Manager, Instructional Designer, Facilitator, manager of the performance review system for managers and staff, intranet design, Brainshark Company Administrator, Career Coach
1992 - 2007
~15 yrs
Team & coworkers
Colleagues at OpenScholar
Other employees you can reach at theopenscholar.com. View company contacts for 9 employees →
NT
Nate Terski
Colleague at OpenscholarNorth Grafton, Massachusetts, United States, United States
View →
HW
Heather Wozniak
Colleague at OpenscholarSeattle, Washington, United States, United States
View →
AT
Angela Terski
Colleague at OpenscholarNorth Grafton, Massachusetts, United States, United States
View →
TC
Torman Cheng
Colleague at OpenscholarQuincy, Massachusetts, United States, United States
View →
CD
Cheryl Douglas
Colleague at OpenscholarGreater Boston, United States
View →
Nate Terski
Colleague at OpenscholarNorth Grafton, Massachusetts, United States, United States
View →
HW
Heather Wozniak
Colleague at OpenscholarSeattle, Washington, United States, United States
View →
AT
Angela Terski
Colleague at OpenscholarNorth Grafton, Massachusetts, United States, United States
View →
TC
Torman Cheng
Colleague at OpenscholarQuincy, Massachusetts, United States, United States
View →
CD
Cheryl Douglas
Colleague at OpenscholarGreater Boston, United States
View →
2 education records
Amy O'Brien education
Master Of Science, Training And Development
Lesley University
Bachelor Of Arts, Speech Communications
Bridgewater State University
FAQ
Frequently asked questions about Amy O'Brien
Quick answers generated from the profile data available on this page.
What company does Amy O'Brien work for?
Amy O'Brien works for OpenScholar.
What is Amy O'Brien's role at OpenScholar?
Amy O'Brien is listed as Head of Product Positioning and Strategy at OpenScholar.
What is Amy O'Brien's email address?
AeroLeads has found 1 work email signal at @theopenscholar.com for Amy O'Brien at OpenScholar.
What is Amy O'Brien's phone number?
AeroLeads has found 4 phone signal(s) with area code 781, 866 for Amy O'Brien at OpenScholar.
Where is Amy O'Brien based?
Amy O'Brien is based in North Weymouth, Massachusetts, United States while working with OpenScholar.
What companies has Amy O'Brien worked for?
Amy O'Brien has worked for Openscholar, Brainshark, and Massachusetts Department Of Environmental Protection.
Who are Amy O'Brien's colleagues at OpenScholar?
Amy O'Brien's colleagues at OpenScholar include Nate Terski, Heather Wozniak, Angela Terski, Torman Cheng, and Cheryl Douglas.
How can I contact Amy O'Brien?
You can use AeroLeads to view verified contact signals for Amy O'Brien at OpenScholar, including work email, phone, and LinkedIn data when available.
What schools did Amy O'Brien attend?
Amy O'Brien holds Master Of Science, Training And Development from Lesley University.
What skills is Amy O'Brien known for?
Amy O'Brien is listed with skills including Leadership, Training, Coaching, Management, Public Speaking, Sales, Salesforce.Com, and Consulting.
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