Amy O'Brien

Amy O'Brien Email and Phone Number

Customer Engagement | Team Leadership & Empowerment | Data-Driven Change Management & Continuous Process Improvement | Strategic Vision & Content Creation | Product Implementation @ OpenScholar
Amy O'Brien's Location
North Weymouth, Massachusetts, United States, United States
Amy O'Brien's Contact Details

Amy O'Brien personal email

n/a
About Amy O'Brien

As an insightful customer engagement leader with a unique gift for seeing the big picture, I am a master strategist with a passion for empowering performance-driven teams. I love to conceptualize compelling new content that provides seamless customer experiences. I am an expert in scriptwriting, storytelling, and PowerPoint who excels at creating innovative learning, development, and training tools. With a proven track record spanning enterprise software solutions, B2B sales processes, and business management, I rapidly identify gaps to facilitate necessary changes and efficiencies in implementation and customer success processes. I've crafted hundreds of video scripts, voiceovers, tutorials, certifications, and user guides. Currently the VP of Implementation and Training, I lead teams in defining vision, guiding projects, and supervising the development of curriculum and courses. Some additional accomplishments of which I am incredibly proud include:• Managing customer care enablement and positioning implementation programs as a differentiator in the industry. • Boosting employee culture by initiating comprehensive surveys to identify key areas of concern.• Developing trainers into consultants, improving company-wide morale, satisfaction, and focus. • Conducting a comprehensive assessment of customers to understand how successful they were in the implementation of each Brainshark product, including this information to deliver training on 5 levels of evaluation. • Creating a “Design Like an Artist” workshop to train customers on scriptwriting, slide design, animation, and voiceovers. • Authoring and publishing 2 books—Stuck with Mr. Wrong? and Star in Your Own Life Story—as well as a “Rescript Your Life” online workshop.I am always interested in expanding my professional network. If you would like to connect, please contact me via aobrien9597@gmail.com.SPECIALTIESResource Management Strategy Content Creation and Design Account ManagementProject Management Strategic Direction Project Delivery Implementation Execution Reporting

Amy O'Brien's Current Company Details
OpenScholar

Openscholar

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Customer Engagement | Team Leadership & Empowerment | Data-Driven Change Management & Continuous Process Improvement | Strategic Vision & Content Creation | Product Implementation
Amy O'Brien Work Experience Details
  • Openscholar
    Vice President Of Customer Success
    Openscholar Sep 2022 - Present
    Boston, Massachusetts, Us
    View
  • Openscholar
    Vice President Of Customer Success And Product
    Openscholar Jan 2023 - Feb 2024
    Boston, Massachusetts, Us
    View
  • Openscholar
    Vice President Of Customer Success
    Openscholar Sep 2022 - Jan 2023
    Boston, Massachusetts, Us
    View
  • Brainshark
    Vice President Of Implementation & Training
    Brainshark Jan 2022 - Jul 2022
    Waltham, Ma, Us
    View
  • Brainshark
    Vice President Of Implementation And Customer Care Enablement
    Brainshark 2021 - Jan 2022
    Waltham, Ma, Us
    Lead 3 teams with 20+ members in customer success, content development, and product implementation. Supervise and revitalize implementation team in onboarding new customers and overseeing site set up, end-user training, and effective program launch. • Executed training on 5 levels of evaluation regarding how to apply Brainshark products; analyzed how customers measured success and determined whether customers understood business value of product. • Improved employee morale post-acquisition by crafting “Game of Scorecards” initiative to allow teams to compete for prizes.
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  • Brainshark
    Senior Director Of Implementation And Training
    Brainshark 2017 - 2021
    Waltham, Ma, Us
    Collected vital feedback regarding implementation of product and leveraged feedback to develop solutions. Designed comprehensive rubric to evaluate customers throughout implementation process and provide rating on how well customers were doing, eliminating incorrect implementation complaint.
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  • Brainshark
    Director Of Training
    Brainshark 2015 - 2017
    Waltham, Ma, Us
    Conceptualized communication and training plans in support of change management and strategy execution for implementation team. Oversaw standardization of content, new training site launch, and creation of content tracking system in Trello; guided KPI development while educating content developers on creating compelling and engaging content.
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  • Brainshark
    Training Manager
    Brainshark 2013 - 2016
    Waltham, Ma, Us
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  • Brainshark
    Solutions Consultant
    Brainshark 2011 - 2013
    Waltham, Ma, Us
    Coordinated with sales teams to determine best product to fit client needs. Ideated statement of work for implementation process that could be customized by sales representatives
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  • Brainshark
    Manager, Customer Success
    Brainshark 2009 - 2011
    Waltham, Ma, Us
    Assessed customer communications, complaints, and problems to identify trends. Established more formalized content process with video quick tips on how to apply and utilize Brainshark’s applications; trained entire team on how to create quick tips. • Built and established library of 30 to 40 quick tips to improve customer satisfaction and success; each quick tip was short, 1-to-2-minute video instructing customers on various topics.
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  • Brainshark
    Customer Success Consultant
    Brainshark 2007 - 2009
    Waltham, Ma, Us
    Maintained implementation process and ongoing customer success for 80 accounts, delivering product demonstrations, training new customers on usage and best practices, and cultivating strong relationships with account holders through communication, engagement, and problem-solving. Supported initiative to separate technical and customer success teams to enable better service delivery. • Recognized as one of top 4 consultants annually for renewing high-dollar accounts; qualified for President’s Club from 2007 to 2009.
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  • Massachusetts Department Of Environmental Protection
    Director Of Performance Management & Learning & Development
    Massachusetts Department Of Environmental Protection 1992 - 2007
    Training Manager, Instructional Designer, Facilitator, manager of the performance review system for managers and staff, intranet design, Brainshark Company Administrator, Career Coach

Amy O'Brien Skills

Leadership Training Coaching Management Public Speaking Sales Salesforce.com Consulting Strategy Marketing Writing Employee Training Team Management Customer Service Social Networking Marketing Strategy Cloud Computing Mentoring Strategic Partnerships Entrepreneurship Program Management Business Development Sales Process Team Building Online Marketing Performance Management Executive Management Solution Selling Customer Retention Enterprise Software Team Leadership B2b Pre Sales Product Marketing Software Industry Software As A Service Time Management Sales Presentations Blogging Saas Lead Generation Selling Direct Sales New Business Development Small Business Professional Services Account Management Email Marketing Sales Operations Demand Generation Analytical Skills Enablement Business Consulting Problem Solving

Amy O'Brien Education Details

  • Lesley University
    Lesley University
    Training And Development
  • Bridgewater State University
    Bridgewater State University
    Speech Communications

Frequently Asked Questions about Amy O'Brien

What company does Amy O'Brien work for?

Amy O'Brien works for Openscholar

What is Amy O'Brien's role at the current company?

Amy O'Brien's current role is Customer Engagement | Team Leadership & Empowerment | Data-Driven Change Management & Continuous Process Improvement | Strategic Vision & Content Creation | Product Implementation.

What is Amy O'Brien's email address?

Amy O'Brien's email address is ao****@****ark.com

What is Amy O'Brien's direct phone number?

Amy O'Brien's direct phone number is +178137*****

What schools did Amy O'Brien attend?

Amy O'Brien attended Lesley University, Bridgewater State University.

What are some of Amy O'Brien's interests?

Amy O'Brien has interest in Environment, Health.

What skills is Amy O'Brien known for?

Amy O'Brien has skills like Leadership, Training, Coaching, Management, Public Speaking, Sales, Salesforce.com, Consulting, Strategy, Marketing, Writing, Employee Training.

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