Amy Howard Dippfs Email & Phone Number

Manchester, United Kingdom

Leading the Operational Improvement department to drive business improvements and positive client outcomes alongside key stakeholders across all 17 branches.Key responsibilities include but are not limited to:Defining and leading operational improvement strategies, initiatives and projects.Increasing efficiencies and effectiveness of existing processes whilst also designing new processes to support project and change delivery.Responsible for the planning and execution of… Show more Leading the Operational Improvement department to drive business improvements and positive client outcomes alongside key stakeholders across all 17 branches.Key responsibilities include but are not limited to:Defining and leading operational improvement strategies, initiatives and projects.Increasing efficiencies and effectiveness of existing processes whilst also designing new processes to support project and change delivery.Responsible for the planning and execution of Administrator Quality checking and the reduction of internal processing errors.Delivered consistent high KPI results year on year.Oversee a team of Operational Trainers, giving guidance to the design and development of training for all new and existing Administrators. (circa 150+).Owning and building relationships with 3rd party suppliers.Report writing to present to executive members.General team management including performance management, 1:1's and development programmes/succession planning.My experience and skills encompass leadership, project management, process improvement, training and development, budget management, and compliance with regulatory guidelines. Show less

Manchester, United Kingdom

My role was manage, motivate and develop, on a day to day basis, a team of Private Wealth Administrators and Assistants to ensure that they provide an efficient, effective and timely administration service to our advisers and our clients. I regularly produce and analyse management information looking for trends and leaner ways of working whilst maximising business turnaround.

Stockport, United Kingdom

* Deliver contribution and service objectives.• Building lasting relationships with customers and colleagues.• Take ownership and resolve complaints where they arise. • Actively promote the business by attracting new customers and deepening relationships with existing ones across Retail, Business and Private through both inbound and outbound calls.• Hold meetings, daily team talks and conference calls.• Identify, understand and help customers by having tailored conversations… Show more * Deliver contribution and service objectives.• Building lasting relationships with customers and colleagues.• Take ownership and resolve complaints where they arise. • Actively promote the business by attracting new customers and deepening relationships with existing ones across Retail, Business and Private through both inbound and outbound calls.• Hold meetings, daily team talks and conference calls.• Identify, understand and help customers by having tailored conversations focused on their needs and goals, whilst matching benefits of banking products.• Responsibility for a portfolio of customers. • Prioritize workflow and resources.• Analysing data, and liaising with other departments and key stakeholders at all levels.• Identify and manage risk by adherence to all internal and external, operational, compliance, credit and key control systems and procedures.• Prepare, implement and maintain effective business plans whilst looking at risk, control and compliance.• Lead team meetings to improve existing processes and work with the team to identify process improvements, creating a better way of working which is then shared across the wider business. Show less

Manchester, United Kingdom

This was a telephony based role in the general banking industry which has given me vital techniques in sales, for example, objection handling by highlighting the benefits of the product and aligning the product to the customers’ needs. This was an invaluable experience as it allowed me to achieve quarterly sales targets. • Highly motivated by sales targets and I excel under pressure, resulting in a high performance that benefited the company and customer alike. • Wide variety of… Show more This was a telephony based role in the general banking industry which has given me vital techniques in sales, for example, objection handling by highlighting the benefits of the product and aligning the product to the customers’ needs. This was an invaluable experience as it allowed me to achieve quarterly sales targets. • Highly motivated by sales targets and I excel under pressure, resulting in a high performance that benefited the company and customer alike. • Wide variety of customers and consistently welcomed each customer in a positive and friendly manner, which made them feel comfortable. Show less