Staffing all industries and positions (temp & perm)

• Hired and trained all new coordination department staff members, including development of training materials• Assisted in the growth of the Melville PCA Branch from 11,000 to 16,000 hours• Managed the coordination department (5 members) to successfully manage 400+ patient cases• Strategized and executed projects to reduce overtime, generating weekly reports for management • Negotiated with contracts to increase hourly reimbursement rates to combat overtime costs and improve margins• Organized and ran weekly meetings with the coordination staff, integrating other departments such as Payroll, Billing, Nursing, Recruitment, & Compliance, as needed to ensure all areas were running smoothly and to address any issues • Counseled, investigated, and terminated field staff as needed, providing all necessary documentation for HR• Generated reports and worked with NCM and contracts for Incidents, Complaints & referrals to APS. • Monitored and created Coordination on call calendar for all employees • Reviewed weekly payroll and pre-billing reports• Monitored, tracked, and addressed all cancelled visits and their reasons with the coordination team to hold coordinators accountable for their caseloads and ensure clients are receiving all contracted authorized hours• Compiled and presented department updates in quarterly business reviews to upper management• Worked closely with the Director of Recruitment on staffing needs for open and new cases • Available during non-business hours to support on-call staff if management was requested from a client, or staff needed direction.

Amy has over 15 years experience in all aspects of Home Care from small boutique agencies to large organizations