Amy Brierley Email & Phone Number

Abingdon, England

Abingdon, England, United Kingdom

Selected by HubSpot's Voice of the Customer team to work closely with their teams to provide feedback and discuss strategies. Offered insight and support to HubSpot through my own experiences as a HubSpot customer.• Participated and contributed to quarterly review meetings to provide feedback, voice concerns, and make recommendations that influence the direction of the HubSpot product and strategy• Networked, built connections and discussed topical issues with other Customer Advisory Board members• Spoke at HubSpot's GROW London 2022 event

London, United Kingdom

Global

Majority of time spent on the CRM role, which involved both training new and existing users from all departments and working on developments of the companies’ CRM system (a customised Siebel application). Lead from user perspective on five development projects; eMail Marketing, Sales Redesign and AWS migration projects (2014) and eMail Marketing upgrade and the Sales upgrade (2015).• Pivotal role in involving requirements gathering and analysis.• Headed the testing of the projects internally within the CRM team and testing with users.• Devised and led training of all users globally on the new functionalities before deployment.• Wrote and recorded user manuals, webinars, and email updates/communications. • Created a Knowledge Base of training materials.• Presented at the 2015 IQPC Global Marketing Directors meeting, delivering analysis and reporting for each office’s use of eMail marketing channel and making recommendations.An extension to remit as Global CRM Trainer included responsibility for internal promotion and management of content for IQPC’s Training & Development Platform, used by employees in all departments and offices. Goal was to provide a centralised resource of training materials for each department.

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Greater New York City Area

Marketing Manager: Promotion of conferences within the Marketing and Business Strategy division of IIR:Conferences: PriceX, Innovation Immersion, Future Trends, Consumer Insights & Market Research for Financial Services Professionals, Braintrust Knowledge Sharing Summit, Achieving Customer Service Excellence, Service Innovation Design and Development, Project Risk .

Glasgow, United Kingdom

Research project for Scottish Enterprise to collect information about marketing capability in innovative enterprises in Scotland. The aim of the project was to provide an evidence base for policy decisions and to consider appropriate action to improve the marketing of innovative businesses throughout Scotland.Research involved close contact with Scottish Enterprise, collection of both quantitative and qualitative research, and information processing and analysis.

Switzerland

Resort Manager, Mallorca, Spain:Responsible for ensuring every element of operations was carried out (e.g. crèche, kids clubs, driving), and promoted a high standard of customer service.Duties included planning, overseeing and delivering of service and product in resort. Daily correspondence relating to administration (e.g. expenses, operational feedback).Ski/Yeti Manager, Grindelwald/Zermatt, Switzerland:Responsible for planning and running the Yeti Club during Peak Weeks. Assumed role of Ski Manager outside of peak weeks.Co-ordinated Yeti Club (responsibility for >90 children). Managed team of assistants; organised transport, meals and activities for children; allocated children to classes reflecting ability.Ski Manager: Responsible for providing safe and enjoyable day for all levels of skiers, booking lunch in mountain restaurants, and providing good knowledge of ski area.