Amy Brinson Email & Phone Number

Augusta, Georgia, United States

Augusta, Georgia, United States

Augusta, Georgia, United States

• Proactively demonstrate, educate, and communicate ADP Workforce Now® product releases to team members.
• Encourage contributions and input from team members and other key stakeholders on processes and projects.
• Review, test and advise project managers on ADP Workforce Now® product releases.
• Develop and implement benefit training curriculum.
• Actively troubleshoot and support team members with clients' concerns and/or issues.
• Design and update process documents for internal and external partners.

Augusta, Georgia, United States

• Actively supported a team of 8 with client concerns and product knowledge related to ADP Workforce Now®.
• Provided product training on ADP Workforce Now® new releases to team members.
• Meet 1-on-1 with team members to ensure the development of goals set by the manager.
• Spearheaded Project Mercury known as the ADP Security Program for the Open Enrollment organization.
• Designed the Open Enrollment Project Plan which allows the Open Enrollment Specialist to share organized projects notes with clients and/or partners.
• Proactively updated and designed internal and external process documents.

Augusta, Georgia, United States

• Project Manager for multiple Open Enrollment clients (ranging from 20 – 100) using ADP Workforce Now®.
• Assisted with the setup of general and complex plan design for Health & Welfare, Life, Disability, Consumer Health & Savings, Retirement, and Custom insurance plans.
• Reviewed payroll process to ensure accurate renewal rates for employees’ payroll deductions.
• Actively supported client concerns and issues on benefits, payroll, carrier connections, and general employee HRIS data.
• Consistently updated project notes using Siebel.
• Interviewed year-end temporary workforce.

Augusta, Georgia, United States

• Provided support to both internal associates and external application users which include instruction, navigation, troubleshooting, maintenance, and evaluations to determine solutions and alternatives.
• Collaborated with other business units (i.e., Payroll, TLM, Technical Support, etc.) to resolve client concerns.
• Consistently monitored open client issues until successful completion using Clarify/eAccess.
• Handled critical and/or escalated client issues.
• Designated team mentor for new hires, created Best Practices guide as part of the new hire training plan.
• Successfully and actively assisted new hires throughout their ten-week training period as a new hire mentor.

Augusta, Georgia Area

• Answered incoming telephone calls and responded to customer requests regarding sales and billing issues in a timely and accurate manner.
• Assigned and routed daily work orders to available installation technicians.
• Contacted customers when necessary to verify service appointments.
• Provided accurate product and service information to customers and employees
• Responsible for creating work orders and trouble tickets, and troubleshooting customer service issues as they arise.
• Processed new service orders and scheduled installation of new services.

Augusta, Georgia Area

• Managed large cash and credit card transactions.
• Received weekly shipments of merchandise.
• Organized distribution of merchandise for use on the showroom floor.
• Assisted in the restocking of old and new merchandise.
• Responded to customer questions and concerns.
• Answered inbound calls in support of customer needs.

Assisted low income families with their 2009 tax returns.Completed the basic and intermediate tax return tests for VITA.Responded to questions about completing 2009 taxes.

Managed computer database for tracking the number of 4-H members in the Columbia County Elementary, Middle, and High Schools.Assisted in customer inquiries by phone and in person.Developed and proofread monthly pamphlets and newsletters.Assisted in bank deposits