Coordinate and conduct data collection, entry and processing to support course, program and students in the University’s Student system database.Liaise and build relationships with Faculty academics, Central Student Systems team, Program advisors and other faculty staff to facilitate the smooth collection of data, resolve problems and initiate new working structures.Achievements:● Advising on set-up of new courses that facilitated teaching structure, student experience andenrollment.● Facilitated the creation of a streamlined process for Course Catalogue data collection in conjunction with the Faculty LQI team.● Lead a small team to improve the data collection, timetabling processes and enrollment numbers for Bachelor of Health and Medical Sciences, School of Public Health and School of Medicine programs.

Data analysis using a range of tools, including Power BI, SPSS, Excel, TableauSurvey design and developmentEvaluation of measures relating to student experienceCoordination of the production of the corporate performance reportProviding bench marking analysis of survey outcomesUndertaking institutional research that supports strategic planning and corporate prioritiesAchievements:

Coordinate the administration and support for Honours and undergraduate coordinators and courses in the Disciplines of Paediatrics and Obstetrics & Gynaecology.Course administration including: timetabling and scheduling lectures, organising seminars, collating and tracking student assignments and grades, assisting in exam preparation and invigilation and ensuring MyUni content is up to date.Using the university templates to create content and update the school website.Administrative duties using various teaching software including MyUni, PeopleSoft, Excel.Delivery of excellent client focused response to emails, as well as phone and in person enquiries.Achievements:● Built effective relationships and knowledge of key research and researchers within the School tofacilitate the administration of Honours programme and events as well as delivery of lectures within courses.● Administered and supported the joint Summer Research Scholarship program for the whole of the School of Medicine by liaising with students and supervisors to arrange awarding and payment of Scholarships.

Training and advice first point of contact helpdesk in the use of the TRIM records management system.Replying to client requests via email and phone providing information, advice and reports.Creating and editing descriptive, technical and administrative metadata to provide access to records.Conducting audits of file storage within key areas of the University.Achievements:● Library Performance Excellence Appreciation award (for outstanding customer service).● Investigated client issues to problems by using problem solving skills to obtain successful outcomes.

Indexing and creating records (objects, metadata and abstracts) for the University of South Australia’s Research Archive (ura.unisa.edu.au).Liaising with researchers and university staff to obtain pre and post prints of research work to add to the repository.Organising copyright permissions to use the University’s research output in the repository.Weekend and after hours reference desk.Achievements:● Built effective relationships within the university to facilitate communication between researchers and professional staff.● Proactively fixed problems in the data as they arose.● Acquired knowledge of the ERA process to better facilitate workflow processes.● Experienced in use of Digitool repository software, Voyager Library management system and Question Point virtual reference software.

Indexing and creating records (objects, metadata and abstracts) for the VOCEDplus (voced.edu.au).Selection of resources from journals and the Internet for indexing.Organising copyright with publishers to harvest digital copies for repository and archival purposes.Electronic document archiving and retrieval. Document delivery, including responding to document requests via email, scanning documents for electronic delivery, retrieving documents for loan and arranging dispatch.Compiling statistics and creating reports for document delivery using Microsoft Excel. Preparing and presenting database searching training for Research staff.Achievements:● Wrote and delivered training in searching the Emerald database for research staff.● Participated in actively building the world renowned VOCEDplus database by finding and harvesting digital information.● Experience with VTLS repository software and Content Server software.

Original and copy cataloguing of books, DVDs & theses in electronic and hardcopy.Weekend and after hours reference desk.Trained students how to search for information and resources, responding to information requests via, email, face to face and over the phone.Special collection assessment, assessing the collection for contents, condition and relevancy to the collection and updating of records for the collection; collection project work including digitisation, archival work and assessment of the student services collection of handbooks and yearbooks.Prepare monthly reports on project activities and job status for the team leader.Achievements:● Set and completed goal to catalogue the backlog of foreign materials.● Handled advice, training and checking of cataloguing by staff when senior cataloguer wasunavailable.● Provided timely and professional reference services for students from all disciplines includingfollowing up on outstanding issues.● Proactively resolved problems with bibliographic records by fixing problems with holdings, partrecords and authorities.● Updated cataloguing procedures to improve work flow.● Experience with Voyager Library management system, Summon search interface, and Question Point virtual reference software.

· Developed and delivered story time programs focusing on early childhood literacy· Provided high quality library and reference services· Active participant in the Youth Committee with the aim to provide better facilities and programs for youth· Created marketing publications for library events· Collated statistics and created mail merge to communicate with customers· Organised and actively encouraged community activities such as a weekend knitting group

· Performed dedicated customer service and reference services including search andretrieval of community information and resources· First aid officer and fire warden· Supervised staff during weekend rostered shift· Wrote, developed and improved processes and procedures for the collection andservice desk· Performed circulation desk activities including answering community focusedreference queries· Audited and processed new stock, book repairs, re-shelving materials, shelf checkingand removing items from the collection· Experience with Horizon library management system and Microsoft Office suite