As the Product Manager for SynXis Retailing, I have the opportunity to collaborate with Sabre leadership to bring one of our most innovative and strategic products to the world of hospitality.

Collaborated with hoteliers such as Wyndham, Hyatt and IHG to support their GDS distribution efforts.

As a key member of the Global Service Delivery organization, I play a vital role in orchestrating cross-functional collaboration to bring innovative products to market. In my current position, I streamline efforts between our Customer Success, Implementations, Integrations and Customer Care teams, as well as collaborate closely with Product, Development, Sales, UX, Business Operations and Strategy departments.After a year in the role, I was selected by our Senior Vice President of Global Service Delivery to act as COO of the Retail Studio product. My primary objective is to ensure a seamless delivery of groundbreaking products to benefit our internal teams, hotel partners, and ultimately their valued guests. By fostering strong partnerships and promoting effective communication, I guide the entire product lifecycle, from ideation to implementation, ensuring that all stakeholders work cohesively toward our common objectives.Key responsibilities and accomplishments:• Collaborating with cross-functional teams to develop and execute go-to-market strategies for new product launches, ensuring alignment with organizational goals and customer expectations• Serving as a bridge between internal teams, facilitating smooth communication and information sharing• Coordinating with Product and Development teams to prioritize features and enhancements based on customer feedback and market demands, ultimately driving continuous product improvement• Cultivating a culture of innovation, teamwork, and excellence by fostering collaboration and inspiring team members to embrace new ideas and approachesI am privileged to witness firsthand the impact our products have on internal teams, hotel partners, and their guests. By leveraging my expertise in cross-functional coordination and my passion for delivering exceptional customer experiences, I strive to consistently drive success for all stakeholders involved.

During a pandemic-related furlough period, I embarked on a creative journey that resulted in the self-publishing of my upper middle-grade fiction book. As a self-published author, I took on various roles and responsibilities, from writing, editing, and formatting the manuscript to developing a comprehensive brief for the cover designer.To bring my vision to life, I established my own imprint, which involved setting up an LLC and managing all aspects of the business side of publishing. This included creating and managing budgets, setting up dedicated business accounts, and ensuring compliance with legal requirements, such as obtaining copyright protection for my work.Additionally, I recognized the importance of building a strong online presence for my author pen name. Through strategic use of social media platforms, I established an engaging and interactive community, allowing me to connect with readers, fellow authors, and book enthusiasts. This presence played a significant role in promoting my book and generating awareness.I am thrilled to share that my book is now available for purchase on Amazon and widely distributed through IngramSpark, reaching a broad audience of readers. By taking a proactive approach to self-publishing, I have not only achieved my goal of bringing my book to life but have also gained valuable experience in the world of independent publishing.

At Advito, I bridged the gap between the senior leadership team and the boots-on-the-ground consultants who provided excellent service to clients every day. I had the opportunity to manage the operations of the Traveler Engagement team, provide support to the sales team and define new products. Our goal was to balance business objectives with travel and collaboration options that raised productivity and satisfaction for the business traveler. By leveraging behavioral economics and developing strategic content, we were able to influence behaviors that have a positive impact on both the employees and the bottom line for their companies.

In the wake of a restructure, I was tapped to lead my team of Digital Strategists and Media Specialists. Following my lead, they emerged as champions of change in an ever-evolving landscape. We incorporated new technologies and online media tactics to constantly push our hotel and resort properties to the front of the mind of leisure and business guests. I pride myself on developing talent that frequently earns internal promotions, handling tough conversations with tact and diplomacy and creating an environment where people want to learn, excel and generate programs for our clients that demonstrate why Sabre is a Best in Class travel company.

Directed two cross-functional teams dedicated to supporting the technical and internet marketing initiatives for resort properties. Our team included E-marketing and Project Managers, SEO/SEM and Online Media subject matter experts, Designers and Developers who all strived toward the goal of increasing website conversions and revenue for hotels and resorts. My focus was to engage the appropriate resources as necessary, consult with regional Vice Presidents and other key stakeholders to ensure our team had a clear vision for the goals and metrics for success for our properties and to balance client satisfaction with employee satisfaction and profitability.

Managed website projects from design to launch, ensured the end result was a solution that met the client's needs as well as incorporated our most effective practices to guide a potential guest throughout their purchase decision and ultimately convert to a booking.Led a team of Web Producers to ensure our department grew both as efficient project managers and as consultants to provide our clients with solutions that will support their marketing goals.

Coached hotels and resorts to help clients grow channel volume through use of marketing services including PPC, SEO, web sites, mobile web sites, mobile text marketing, interactive media, email and social media.Provided support to Account Management and Sales Teams when expertise was needed to explain marketing products and services or provide specific recommendations/assists in sales.Managed execution of marketing programs directly with client for duration of term and kept Account Manager updated on status. Delivered marketing reports and analytics; interpreted results of any marketing programs.Reviewed monthly reports and sent client monthly program summaries and recommendations.Developed E-business plan and managed E-business planning process.

Led a variety of marketing campaigns and projects including the migration to a portal system; worked with vendors to design our corporate site, corrected technical issues, communicated ongoing needs for future versions and met the training needs of our partners in the field. Collaborated with vendors to ensure execution of our corporate online marketing strategies and value-add initiatives for our members. Met with executive team to plan the scope of various campaigns; worked with analytics to track effectiveness of various campaigns and SEO/SEM efforts. Researched new communication devices including social media and opt-in texting; advised the team on content and technical applications for our strategic alliance partners; built and coded targeted e-mail blasts; created requests for proposals and selected vendors for projects including our ClubCorp Tournaments web site; assisted in rolling out new eNewsletter platform to 170 clubs; worked with the graphics team to convert print materials into web content using CSS and Flash; updated graphics and content curation on web sites for up to 60 clubs and resorts; collaborated with clubs to determine the best marketing strategies for their web sites; designed online promotional material and mastheads for club web sites; created online version of Private Clubs magazine

Designed, wrote content and selected graphics for five to fifteen page Web sites for small- to medium-sized businesses; led five different projects including development of a streamlining tool, documentation for various job positions and redefining quality expectations; participated in a pilot that altered our company from a production environment to a customer-centric environment, which included defining new procedures and measuring results; trained new developers

Edited Neiman Marcus, Horchow, Trifles and Chef’s direct mail catalogs; liaison between buyers and creative staff; worked with art directors on special projects; prepared new Web site for launch; prepared press kits for The 1999 Christmas Book; trained new editors on procedures and software; updated editor’s manual