Amy Buser Email & Phone Number

Columbus, Ohio Area

Manville, NJ

Manville, NJ

Reading, Pennsylvania Area

Reading, Pennsylvania Area

Responsible for assessing, assigning, and gathering the information needed from each client to assure they schedule and meet with an attorney on staff. Responsible for updating and maintaining employer's "Best Practices" to include user manuals for all positions in the organization.

Supervised a 23-member team responsible dealer registration, title assignment and distribution, dealer payment, and all administrative, and lane employees for the upper and lower blocks. Aligned staff resources to accommodate work flow requirements. Implemented plans to optimize staff, cross training, to reduce employee turn over, and increase moral..

tops sales person in unit annually, top five in sales for the region in 2005. Created leads, developed relationships, and established a strong base of returning customers.

Maintained on site support for windows NT network, supporting a network of 90 workstations, trouble shooting hardware and software issues, and relaying problems to corporate support staff. Developed, designed, and administered the company web site, and preformed monthly backups of the AS400 and network. Supported the nortel phone system for all users.

Skilled an cultivated relationships with Chrysler Financial, and DaimlerChrysler contacts building a strong business foundation. Maintained accurate inventory control, timely turnover of vehicles, and attained the desired retentions for Chrysler. Developed, co-authored, and implemented QS 9000 for Daimler Chrysler Corporation for the auction functions.

Administrator to the General Service Administrative Accounts, assuring contract compliance, and customer service. Finalized decisions in odometer fraud, Canadian vehicles, and other litigious matters. Piloted an internet sales project, establishing process, and procedure for the online auctions at our facility for Chrysler Financial and other.

Organized and restructured the salvage sale to lower vehicle days in inventory, and increase monthly sales for customers such as GMAC, State Farm, and Farmers Insurance. Developed a pilot position for GMAC at the auction location, allowing GMAC to no longer have a representative on site five days a week, giving the auction more control over the account..

B.A, Business Administration

Education record