Amy Campbell Email & Phone Number

•Develop, design, and deliver high quality Career Management solutions and bespoke training solutions for external clients consisting of soft skills for managers, having effective career conversations, owning my career, communicating with confidence, peer coaching, planning for retirement, etc. •Work closely with the operations team to drive quality in all aspects of delivery•Support HR as Right Managements Internal Trainer by producing and facilitating staff learning events •Audit… Show more •Develop, design, and deliver high quality Career Management solutions and bespoke training solutions for external clients consisting of soft skills for managers, having effective career conversations, owning my career, communicating with confidence, peer coaching, planning for retirement, etc. •Work closely with the operations team to drive quality in all aspects of delivery•Support HR as Right Managements Internal Trainer by producing and facilitating staff learning events •Audit training material on an annual basis and maintain accurate and up to date training records•Recruit, engage and monitor the competence of our associate pool•Manage a portfolio of candidates including senior and executive•Supporting outplacement candidates to clarify their careers goals and understand where they want to be•Coaching candidates to identify their strengths, overcome career challenges, develop their personal brand, optimise their CV and strengthen their interview techniques •Conduct exit interviews on behalf of clients Show less

•Providing 1-1 career advice and guidance to service men and woman leaving the military•Successfully managing a caseload of 250+ active clients through excellent organisation and diary management skills and conducting monthly client touch points•Facilitating group workshops both face to face and virtually using Microsoft TEAMS, incorporating exercises on self analysis, transferable skills, personal branding, cv development, professional networking, job search strategies, social media… Show more •Providing 1-1 career advice and guidance to service men and woman leaving the military•Successfully managing a caseload of 250+ active clients through excellent organisation and diary management skills and conducting monthly client touch points•Facilitating group workshops both face to face and virtually using Microsoft TEAMS, incorporating exercises on self analysis, transferable skills, personal branding, cv development, professional networking, job search strategies, social media, interview techniques, salary negotiation and managing their new career •Selected to provide advice and guidance to service leavers who have more complex perceived barriers to employment and are compulsory discharged by the military•SME in LinkedIn, revamped the social media webinar and delivered on a monthly basis. Since revamping the demand increased which resulted in increasing the capacity by 10 •Involved in the recruitment and training of new staff, all of which have successfully completed probation•Received Local Stars Award in 2019 which was nominated by my manager Show less

•Specialised in providing an outreach service to 16-29 year olds and assisting them to move in to sustainable employment through CV writing, application support, training, interview preparation and educating on in work etiquette•Complied with all contractual agreements, achieved 100% compliance in paperwork and managed travel and training budgets efficiently•Exceeded probation target 2 weeks early, achieving 275% to target by providing an excellent customer focused service in helping… Show more •Specialised in providing an outreach service to 16-29 year olds and assisting them to move in to sustainable employment through CV writing, application support, training, interview preparation and educating on in work etiquette•Complied with all contractual agreements, achieved 100% compliance in paperwork and managed travel and training budgets efficiently•Exceeded probation target 2 weeks early, achieving 275% to target by providing an excellent customer focused service in helping people transition in to sustainable employment, this resulted in being awarded the Star Performer award at an all staff biannual event•Developed strong stakeholder management skills working effectively in partnership with Job Centre Plus, North Lanarkshire Council, Skills Development Scotland, Street League and local community centres and schools. Provided a drop in service at JCP, SDS and community centres which successfully drove engagement and attendance levels by 70% Show less

•Provided support to the Performance Delivery Manager by driving performance across three sites through a variety of consistently high quality lead advisor interventions and ensured that PDM direction was implemented quickly and effectively•Conducted caseload reviews with advisors, set smart actions and coached advisors which helped to improve performance•Selected to work on improvement practise groups and responsible for individual projects that streamlined and improved operating… Show more •Provided support to the Performance Delivery Manager by driving performance across three sites through a variety of consistently high quality lead advisor interventions and ensured that PDM direction was implemented quickly and effectively•Conducted caseload reviews with advisors, set smart actions and coached advisors which helped to improve performance•Selected to work on improvement practise groups and responsible for individual projects that streamlined and improved operating models and processes. In addition to this I supported the Performance Delivery Manager in the creation of an Advisor How to Guide which was released UK wide. I believe that this demonstrates my ability to produce coherent, well-structured documents.•Worked closely with the Operations Manager forecasting performance on a weekly basis and identified any concerns and provided creative solutions•Appointed as mentor to new members of staff embedding classroom learning through supported real world activity identifying any knowledge gaps•Conducted performance excellence site visits in other offices to identify best practise and audited files•Won numerous prizes for high performance and contribution to the team which included Outstanding Work with a Client, Regional Excellence Award for Belief and Team Work and nominated Advisor of the Year two years running Show less

•Successfully managed a caseload of long term unemployed clients from the age of 18 to 65 using diagnostic tools to develop and coach skills required to sustain in meaningful employment.•Provided bespoke support to resolve a number of complex barriers through a range of group workshops and one to one appointments.•Assisted with organising events in partnership with Job Centre Plus such as regional job fairs.•Diary management and kept accurate records and action plans working within… Show more •Successfully managed a caseload of long term unemployed clients from the age of 18 to 65 using diagnostic tools to develop and coach skills required to sustain in meaningful employment.•Provided bespoke support to resolve a number of complex barriers through a range of group workshops and one to one appointments.•Assisted with organising events in partnership with Job Centre Plus such as regional job fairs.•Diary management and kept accurate records and action plans working within stringent compliance and confidentiality practices. Show less

•Accurately recorded job descriptions from clients, designed and posted adverts on job websites.•Managed ad response and used candidate databases to find the right person for the client’s vacancy.•Conducted both telephone and face to face interviews.•Negotiated pay and salary rates and finalised arrangements between client and candidates.•Business development callsto source new business.

•Handled large volume of incoming calls in a professional manner,completing applications for banking products, answering general enquiries and successfully retained customers.•Met and exceeded targets to set up bank accounts, credit cards, personal loans and savings.

•Delivered excellent customer service and provided product knowledge to new and existing customers.•Identified cross selling opportunities and exceeded all sales targets. •Trained in complaint handling.

Humantechnics Advanced Certificate In Executive Coaching

Independently accredited by University of West of England at Master level and awarding Masters Credits. The programme is also accredited.

Advice & Guidance Level 4 Nvq Diploma

Cipd, Certificate In Hr Practise Level 3

Bachelor Of Arts (B.A.) Hons, Business Studies, 2:1