Consult with clients on their Learning & Development needs and develop customized development programs to align individual, team, and organizational goals. Evaluate and develop client Learning Management System (LMS) optimization. Strategize sustainable learning journeys and pathways based on client data analysis and ROI and KPIs for maximum client impact. Facilitate team and leadership meetings and offsite retreats for organizational leaders and teams to improve communication patterns and determine individual and team development needs. Conduct learner assessments and provide professional coaching for improvement and conflict management. Train customized courses internationally, virtually and in-person, and synchronously and asynchronously, in leadership and communications skill development, DEIB - diversity, equity, inclusion, and bias, emotional intelligence, and conflict resolution using coaching conversations and the Socratic Method.

Collaborated with an expert development team to consult with federal government contract clients by customizing and delivering organizational leadership development programs for new supervisors and senior leaders. Developed and facilitated cohort training programs’ learning content, practical application, and networking activities through group discussion and gamification, virtually and in-person. Analyzed Udemy course content and created learning pathways to combine asynchronous course content to synchronous training. Developed and facilitated team building offsite meetings using DiSC and CliftonStrengths assessments to enhance change management and change leadership, team building, and communication skills development, enable conflict management and resolution, and build awareness of inclusive team and leader behaviors to build more inclusive organizational cultures with diverse leadership. Advised and consulted on Women in Leadership research project and future program development to increase diverse organizational leadership. Trained on diversity, equity, inclusion, belonging, accessibility, and human bias to impact cultural change. Created and facilitated workshops on Managing Neurodiverse Team Members, How to Handle Microaggressions and Strategies for Women to Overcome Barriers to Leadership.

Trained in public, on-site, and virtual classes, and developed professional trainers to facilitate in:DIVERSITY & INCLUSIONHiring Practices to Ensure Diversity & InclusionWhy Diversity Matters and How to Recognize and Overcome Unconscious BiasMANAGEMENT & LEADERSHIPLeadership, Team-Building and Coaching Skills for Managers and SupervisorsCreative LeadershipLeadership and Management Skills for WomenCOMMUNICATION & PERSONAL DEVELOPMENTBecome a Great CommunicatorDealing with Difficult People How to Manage Conflict and ConfrontationCommunication Skills for Women CUSTOMER SERVICEHow to Deliver Exceptional Customer ServiceEMOTIONAL INTELLIGENCEDeveloping Emotional IntelligenceManaging Emotions Under Pressure PROJECT & TIME MANAGEMENTProject Management Workshop

Lead a start-up business development team to sell online marketing and branding services; created and implemented digital marketing products and marketing collateral to maximize brand reach in B2B market. HubSpot certification in Inbound Marketing to implement a customer relationship management (CRM) database and sales processes for our team to develop leads and manage customer communication.

Developed business and community organization partnerships to INCREASE material donations 3% annually during a NEGATIVE 12% regional market; developed local Goodwill Ambassador Program and Sustainability Strategic Partnerships – achieving Frederick County, Maryland’s “Leadership in Sustainability” Award in June 2015. Strategized and implemented an organizational donation pick-up program with online transportation scheduling; trained staff in procedures; managed continual process improvement; created and presented program communication in digital and print brochures, posters, signage, and social media campaigns to promote program information on our website and in presentations at organizational, government and executive meetings to promote community involvement in our mission.

Lead the Castle Team LLC by coaching a team of top-producing realtors in multi-million-dollar production, contract negotiation and lead generation by developing and training them in business development techniques and online marketing strategies, selling techniques, and lead qualification. Resulted in a 90% closing rate in a 50% market. Strategized and implemented marketing branding by recreating website content, online advertising, and presentation templates; created and managed CRM database to automate constant contact with client base to manage existing client operations which generated repeat and referral business.

Managed conversion for $10 million migration project from HP3000 to Oracle 7.2 database, self-taught Business Objects software to analyze member industry data, and published reports to web site via Visual Basic front end three months ahead of schedule; served as technical liaison to communicate between programmers and database end-users. Managed & Supervised website publishing project using a Visual Basic front end; tested, implemented, and presented team process for converting reports into HTML, Text, and PDF formats for publishing to website; Lead programmers and website developer in project tasks & clerical staff in data entry and research duties.

Initiated & implemented a sales bid process and team, improving sales bid success rate from 1% to 50% in six months; created analytical reports and presentations to recommend market penetration strategies to executives as an automated Microsoft Access marketing resource library and reporting database; Created and managed business development team to research, analyze and rank marketing data to present marketing penetration strategies to executives.

Managed marketing budget for $12 million payroll and human resource software development project; lead software user testing team by creating and managing project scheduling project plans, rollout schedules, process manuals, Visio flow diagrams, and test documentation; organized and conducted project status team meetings and presented to executives. Delivered the product ahead of schedule and under budget.

Managed $16 million law school budget with signature authority for 90% of expenditures; Reported monthly financial status of internal departments’ budgets through Microsoft Excel comparison-to-budget reports. Advised law school faculty, staff, and student associations in university policies and procedures for purchases, contracts, & payroll; hired, trained, and supervised office staff.

Created administrative computer systems and processes for student payroll, corporate and project budgets totaling $150,000; organized program events; co-wrote promotional pieces and government grant proposals for non-profit vocational training program. Hired, trained, and supervised high school student workers in office & retail duties; instructed students in personal & retail business budgeting; Volunteered to manage student retail fundraiser project.