Senior It Service Center Analyst
CurrentContributes significantly to improving IT Service Center service levels works well with all levels within the organization and plays a vital role in the overall success of the IT Operations team. Completed a high volume of support activities over 7,400 service interactions annually while providing excellent customer service and escalation when needed. Disciplined in the work environment worked very well with staff in next level areas when escalating issues. Excellent time management, multitasking, and prioritization skills with the ability to recognize, analyze, and effectively solved problems in a timely and organized manner using industry best practices and procedure. High level of written and verbal communication skills; ability to document ideas concisely and quickly. Mentors and trains new hires on system and standard operating procedures for the customer service analysts• Excellent time management, multitasking, and prioritization skills proactively manages resources and priorities workload• Strong communication (including phone) skills and a high level of written and verbal communication skills.• Mentors and trains new hires on system and standard operating procedures for the customer service analysts• Adheres to Code of Conduct and Mission & Value Statement CARE with a very strong and dedicated work ethic• A very strong and dedicated work ethic
