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After years of diving into the world of digital marketing, user research, and design, I’ve realised one thing: understanding people is the key to making businesses tick. That’s why I’ve spent my career (and a fair bit of study time) mastering everything from heat maps to human behaviour. With a Diploma in Business Marketing, a Certificate IV in Advertising, a Bachelor of Design, and a recent Diploma in Counselling and Graduate Diploma in Psychological Sciences, I’ve got the credentials and the curiosity to back it up.I’ve been at this since 2009, working with big names like Vodafone, BMW, and Dyson (and a few furry clients at Hanrob Pet Hotels). My strength? Turning research into real-world results—whether it's increasing online sales, boosting brand loyalty, or just making sure your website doesn’t make users want to throw their laptops out the window.Now based in Christchurch, New Zealand and often flying to Sydney, Australia - I'm all about helping businesses make better decisions through data, design, and a dash of empathy. Let’s just say I’m here to help you understand your customers before they even know what they want.
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Web CoachEcommerce EquationChristchurch, Nz -
Head Of UxcYoghurt Digital Aug 2022 - PresentSydney, New South Wales, AustraliaAbout the Company----------------------Yoghurt Digital is a data-driven digital agency specialising in SEO, Biddable Media, and UX/Conversion optimisation. Yoghurt Digital's approach is rooted in data over opinions. This includes in-depth user research and analysis, helping businesses enhance their user experience, boost engagement, and increase revenue. Yoghurt Digital provides comprehensive services including optimisation, analytics setup/tagging, development, and redesign strategies tailored to our clients’ needs.My Mission----------------------Create a great product/service with great people.My Roles & Responsibilities----------------------- Lead a team of designers, UX experts, and conversion specialists, working closely with the Organic Search and Paid Media teams.- Oversee and conduct in-depth user research to identify user needs, behaviours, and pain points, translating insights into effective design and optimisation strategies.- Project manage end-to-end A/B testing and personalisation campaigns- Establish and enforce product and service standards, guidelines, and best practices to maintain high-quality output across the team.- Mentor team members by providing guidance, feedback, and support to foster their professional growth and success.- Stay current with the latest UX and design trends, incorporating relevant developments into the company’s strategies.- Spearhead the agency's Google Analytics 4 service offering, ensuring clients maximise their use of the platform.- Handle financial management, utilisation, capacity planning, sprint planning, and scrum processes to optimise team efficiency.- Contribute to the agency’s growth through strategic planning and client consultation services. -
Senior Uxc SpecialistYoghurt Digital Aug 2021 - Aug 2022Sydney, New South Wales, AustraliaMy Mission----------------------Help my client hit their KPIs (revenue, enquiries, conversions) by understanding user behaviour.My Roles & Responsibilities----------------------- Conduct in-depth user research to uncover insights about user behaviours, needs, and pain points, informing design and optimisation strategies.- Develop and execute data-driven UX and conversion strategies to improve user engagement and increase client revenue.- Collaborate with cross-functional teams, including SEO, Biddable Media, and development, to ensure cohesive project execution.- Manage website redesign projects end to end- Create strategies for A/B testing and personalisation campaigns, ensuring experiments are designed, implemented, and analysed effectively.- Provide detailed analysis and reporting on UX and conversion performance- Support the setup and optimisation of analytics tagging to ensure accurate data collection and reporting.- Assist in mentoring junior team members, sharing knowledge and expertise to enhance team capabilities.- Engage in client consultation, presenting research findings, strategies, and optimisation recommendations.- Support my directors in sales proposals and marketing assets- Documentation of new systems and improvements -
Director, Freelance Consultant & DesignerNexus Byte Nz Feb 2023 - PresentChristchurch, Canterbury, New ZealandMy Mission----------------------Provide agency quality level services to very small businessesMy Role & Responsibilities----------------------- Create unique corporate identity for business' including logos, business cards, posters- Created print ready store banner designs to attract foot traffic - Created print ready publications/pamphlets for distribution- Web Design- Wordpress templates- Creative services- Social media marketing consulting- Marketing material creation- General business consulting- Network and systems -
Product Coordinator (Go Group Digital & New Republique)Go Group Digital Jun 2018 - Aug 2021Sydney, AustraliaAbout the Company----------------------GO Group Digital is the world’s leading business experimentation consultancy. The Group uses applied behavioural science, data analytics, and multivariate testing to rapidly accelerate business growth and digital transformation for international companies. Founded by the world’s two leading conversion rate optimisation companies, Konversionsn Kraft in Germany, and WiderFunnel, with offices across North America, GO Group Digital has partner-offices worldwide and maintains the world’s largest database of customer-validated insights. The GO Group operates at the intersection of consultancy and conversion, enabling its enterprise clients to unlock business growth and value through the power of experimentation. Learn more about the GO Group at www.gogroupdigital.comMy Mission----------------------Translate the brilliant big ideas of our founder into products and servicesMy Roles & Responsibilities----------------------- Managed projects from inception to completion- Facilitated stakeholder communication and collaboration- Conducted quality assurance checks - Performed market research to inform product strategy and identify growth opportunities.- Prepared and delivered presentations of key deliverables to leadership.- Developed and maintained product specifications and process documentation to guide project execution.- Coordinated product launches, managing timelines and resources for successful rollouts.- Supported the management of resources- Collected and analysed customer feedback to inform product improvements and refinements. -
Cro & Analytics StrategistNew Republique Aug 2016 - Aug 2021SydneyAbout the Company----------------------New Republique's mission to be 'a home for talent and ideas that change our world.' - a creative advertising agency that combines data and analytics, user experience and brand to create a unique type of customer experience design. As the exclusive partner of Maxymiser in Australia, New Republique helps brands redesign how they are seem online and offline, engage customers digitally and help businesses sell and re-sell to customers via data lead consumer insights and personalisation. My role at here is not only to help existing clients better engage their customers, but also to build and spread the word of CRO and UX to all companies big and small around the globe with data, design and strategy.My Mission----------------------Lead, strategies and project manage experimentation programs with the design, development, QA and client teams.My Role & Responsibilities----------------------- Conducted comprehensive user research with both qualitative and quantitative methods - Developed and executed A/B testing programs- Managed and planned projects, ensuring timely delivery and alignment with strategic objectives.- Performed quality assurance checks on development work, ensuring that A/B tests and website changes were implemented correctly.- Analysed web analytics data to identify trends, uncover opportunities, and inform ongoing strategy adjustments.- Maintaining strong relationships with clients and delivering value through processed CRO and analytics solutions.- Created UX strategies and developed wireframes to guide design and optimisation efforts- Collaborated with the design and development teams -
Senior Conversion SpecialistFresh Egg Digital Marketing Agency Nov 2015 - Jul 2016SydneyAbout the Company----------------------Fresh Egg is a holistic Digital Marketing agency established in the UK with offices in Sydney. Within the departments of Fresh Egg is the Conversion Rate Optimisation (CRO) team who run established structured CRO campaigns to help both ecommerce and non-ecommerce sites improve the number of revenue generated online. In the past year, Fresh Egg conversion team have helped to improve the average revenue per visitor for eCommerce sites by 44.9% and improved conversion rates for non-ecommerce sites by 32.8%.My Mission----------------------Help more global businesses succeed online with dataMy Role & Responsibilities----------------------- Led user testing efforts, designing and executing both qualitative and quantitative research to uncover user behaviours, preferences, and pain points.- Developed comprehensive A/B testing strategies- Create user research data to inform test hypotheses and improve conversion rates.- Conducted quality assurance checks to ensure that user testing feedback was accurately implemented in development work.- Analysed web analytics data- Supported in the management of client accounts- Created wireframes and UX strategies grounded in user research, guiding design and development teams to enhance overall user experience.- Troubleshooting of technical issues during experimentation build processes- Performed workshops with the client teams to educate and onboard -
Marketing/Admin AssistantGood Thinking Clinical Psychology Apr 2015 - Oct 2015EarlwoodAbout the Company----------------------Good Thinking Clinical Psychology is a new business located in Earlwood delivering evidence-based treatments including Cognitive-Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy (ACT), Motivational Enhancement Therapy (MET) and Schema-Focused Therapy (SFT) to adolescences and adults to improve their quality of life.The practice takes a multi-disciplinary approach as appropriate for best patient care.My Mission----------------------To assist our founder to reach and help more clients achieve the quality of life they want and need.My Role & Responsibilities----------------------- Social media optimisation- General admin and scheduling- Liaising with clients- Liaising with external health professionals- Medicare admin- Creation of marketing material to drive leads- Copy writing for website
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Design & Conversion Rate Optimisation ExpertE-Web Marketing Jan 2009 - Nov 2014St LeonardsAbout the Company----------------------E-Web Marketing is an digital marketing agency providing search, social and conversion optimization services to enterprise and SME's around Australia and New Zealand. My Mission----------------------Design websites and landing pages that convertMy Role & Responsibilities----------------------- Created landing pages (and websites) for lead generation and sales- Design and create email marketing newsletters to nurture leads- Created strategies to increase conversion rate of client's websites- Did A/B testing to find out what works best- Reviewed a variety of web analytic tools to develop strategies from - Performed usability testing to improve user experience- Search Engine Optimisation (SEO) to boost traffic
Amy Cheng Skills
Amy Cheng Education Details
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Clinical Psychology -
Academy Of CounsellingDistinction Average -
Mackellar Girls High School2004 -
User Experience Design
Frequently Asked Questions about Amy Cheng
What company does Amy Cheng work for?
Amy Cheng works for Ecommerce Equation
What is Amy Cheng's role at the current company?
Amy Cheng's current role is Web Coach.
What is Amy Cheng's email address?
Amy Cheng's email address is am****@****g.co.uk
What is Amy Cheng's direct phone number?
Amy Cheng's direct phone number is +614501*****
What schools did Amy Cheng attend?
Amy Cheng attended Australian College Of Applied Psychology, Academy Of Counselling, University Of New South Wales, Tafe Nsw, Tafe Nsw, Mackellar Girls High School, Academy Xi.
What are some of Amy Cheng's interests?
Amy Cheng has interest in Psychology, User Experience, Art, Behavioral Studies, Drawing, Graphic Design.
What skills is Amy Cheng known for?
Amy Cheng has skills like Photoshop, Google Analytics, A/b Testing, Ppc, Seo, Digital Marketing, Google Adwords, Conversion Optimization, Landing Page Optimization, Web Design, Usability Testing, Web Analytics.
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