- Outsourced help-desk support using chat for MSP clients.- Working with both workstations and servers.- Also covering Educational chats for online learning clients.

- Level 2 Software Support- Hardware Break/fix- Virus Clean- Hardware Installs, Moves, Adds, Changes and Decommissions (IMACD)- Master Data Maintenance (Asset Management) in SAP

Desktop Technician (Four Month Contract) - Backing-up data and imaging staff, faculty and lab PCs and laptops with Office 2013 and Windows 7.- Installing course and administration specific software including: Adobe CS6, Autodesk, Chubb AFx, Clockwork, Crystal Reports, E fresh Go Pre-paid, KeyPro, Mandarin, National Instruments, PCounter, Prism and VisionSuite 3.1.Telecommunications Administrator (Two - One Year Contracts)- Installations and programming of VoIP and digital phones using PhoneMaster.- Creation of CallPilot accounts and maintenance of CallPilot server. - Troubleshooting of Nortel CS 1000 server.- Maintaining employee’s information on Active Directory.- Operation of SitPBX application, and information & referral of College programs.Helpdesk Support Technician (Part-time)- Provided level one support with hardware and software issues to internal and external clients using Bomgar or in person as appropriate.- Created support documentation for the College Staff, Faculty, Students and IT Staff and posting the documents to SharePoint internally and the College Website externally.Instructor for Computer Training Centre - Created and delivered scaffold structured training courses for local businesses and individuals.- Instructor for business courses within the Information Technology Professional (ITP) program, specifically Microsoft Project, Career, Ethics, Presentation Skills and Troubleshooting.Teaching Assistant for ITP Program- Marked tests & labs and assisted the Teacher as required (including giving lectures). - Guided students through their labs and course-load in a mentoring fashion.Helpdesk Support Technician (Co-op Position)- Provided level one support with hardware and software issues to internal and external clients.- Hardware, software and peripherals installation, support and operation assistance.- Troubleshot by analyzing incident to determine nature of the problem & resolved errors.

- Determined staff eligibility for optional benefit enrollments and cancellations.- Enrolled, maintained and terminated benefits both on Human Resources Management System (HRMS) and Medical Services Plan (MSP) Direct.- Responded to employee enquiries, investigated and resolved benefit problems.- Calculated and prorated benefit deductions while ensuring accuracy.- Processed overage dependent letters including current eligibility and possible terminations.

- Responsible for overseeing the budget for the ServiceOntario (Government Information Centre) program.- Developed and maintained program contacts and networked with government offices in provincial, municipal, federal and other jurisdictions and their related agencies.- Built on services provided by the program and created communities of interest.- Researched and wrote options papers, speeches and thank you letters for management.- Edited the monthly newsletter and contributed material.- Assisted in the development of a new performance management tool.

- Verified following day's arrivals and that customer’s payments were approved for individual or group stays.- Authorized commissioned payments and awarding of frequent flyer points.- Entered rooms and rates into Holidex Global Delivery System to maximize sales.- Advised junior staff on acceptable rates and trained new staff on the reservation system.- Created staff schedules, assigned tasks and supervised 3 employees.