Responsible for department performance in the prompt and accurate processing and payment of all retirement, death, refund, voluntary additional and past service claims/applications. Mainatian short-term and long-term operational strategy for the department including budgeting, policy development, interpretation and implementation; performance standards, and user support for system implementation. Support IMRF's Baldrige activities through participation in the ILPEx application process, working on Key Approaches. Responsible for coordinating the Benefit Review Committee meeting agenda, materials, minutes, and reports with IMRF Legal Department. Coordinate the implementation of Board resolutions and Legal Interpretations that affect the administration of IMRF benefits, working with the Legal Department to ensure compliance with the Illinois Pension Code. Business Process Owner (BPO) Project Manager responsible for the design, coordination, deployment and ongoing improvement of the Retirement Benefits Processing core process to include:Owner of the business strategy for their functional area.Decision maker for any change requests to their functional area.Understand Ariel Solution to strategically plan, set objectives and promote growth for their business.Manages the overall ongoing support services for their functional area.Promotes knowledge growth of the Ariel Solution and their functional area among the teams.Works with the Business Champion, Technical Lead, and Integrated Technical Resource to optimize escalation and resolution process, and actions as applicable business concern and escalations raised.Ensures communications concerning their product to colleagues are clear and informative.

Provide guidance and assistance to TRS active members, annuitants and staff regarding eligibility, retirement options and the consequences of various retirement scenarios pursuant to the Illinois Pension Code and the Retirement Systems’ Reciprocal Act.• Conduct individual in person and teleconference counseling sessions.• Plan, coordinate, and present large group counseling sessions. Populations for these sessions range from 40 to 100 members.• Prepare calculations and analyze benefit information to provide comprehensive, concise data to members.• Ability to adjust communication style when explaining complex calculations and concepts in an understandable manner.• Maintain understanding of existing statutory requirements, rules and procedures that determine retirement options and benefits.

• Manage, oversee, and evaluate the work of nine academic advisors focused on quarterly course registration, degree and graduation planning, probation, at-risk student interventions and new student advising and academic acclimation• Develop and facilitate training program for new staff members and serve as a resource for training on academic programs for Enrollment/Admissions, Financial Aid, Bursar, and Career Services• Collaborate with Academic Deans and Program Directors regarding the selection and scheduling of course offerings• Coordinate quarterly meetings with academic probation students and monitor all academic suspension appeals• Partner with Registrar’s Office to ensure that student records are accurate.• Facilitate campus operations including policies and procedures regarding student development and assist the school community in interpreting said policies and procedures.• Supervise the adherence to NACADA standards of student advising and maintenance• Maintain open channels of communication with other academic and administrative departments on a regular basis through meetings, conference calls, etc.• Manage the annual budget for the department• Recipient of 2012 Campus Collaboration award by the Kendall College Board of Directors• Receive two Presidential Coins referred by students and customer service.

• Managed the school registrar and four student coordinators• Provided coaching and career development to team members• Designed and maintained term scheduling, orientation, registration and the annual graduation planning process• Work closely with Program Chairs in relation to the retention and counseling of new and existing students• Coordinated term events with student government and other student associations• Lead Chair for the Student Conduct Committee and Student with Disabilities. Also, the campus Veteran Affairs Representative• Acted as the online advocate for the campus, providing support and mentoring to students through the online experience by maintaining a service level of 24 hour response time. • Plan, organize and conduct orientation and registration six times a year• Significant accomplishments included revamping the registration process to include one-on-one advisement and developing a new graduation petition procedure

• Excelled as Director of Student Services and promoted to Director of Student Affairs in 2004• Managed six full-time employees and up to five student workers • Designated school official (DSO) for all international students which included issuing and maintaining visas for status for all international students. …..• Participated in full compliance and annual report preparation for AIR, IPEDS and the Self Study, as well as, accreditation and internal and external audit visits• Significant accomplishments included the development and oversight of the college’s counseling program, reducing the attrition percentage by 4% and increasing student satisfaction in career services to a record high within one year.• Participated in professional activities such as networking events, speaking at meetings and conferences, calling on local employers to build business relationships in an effort to uncover jobs and internships for the students

• Supervised a staff of five assistant directors of admissions• Actively involved in the recruitment and enrollment of qualified applicants for admissions• Worked closely with Education Department and Financial Aid in coordinating open houses, regional presentations and training sessions

• Recruited professionals for corporate clients and for six locations within the Chicago land area• Developed marketing strategies including the implementation of targeted print and electronic advertising