Experienced operations specialist with a passion for efficient processes, practical tools, motivated teams, quality products, and satisfied stakeholders. 15+ years specializing in technology, education, and program management. Skilled at managing strategy, details, change, priorities, and ambiguity. Committed to solutions that provide equitable access to opportunity.Key Competencies• Tactical Leader: Creative problem solver, experienced communicator, and able collaborator with a talent for leading change, using data and systems to realize successful outcomes, and supporting and motivating diverse teams.• Program Management/Operations: Broad range of programs experience including partner program development; project management, software implementations and integrations; sales and marketing operations; customer success; and non-profit programs. • Product Champion: Hands-on experience in all phases of product development including market research, design, content strategy, customer support, user experience, and sales strategy.• K-12, Higher Ed, and eLearning specialist: Extensive experience with educational products, markets, and relevant services including content management, objectives and standards, vendor and author management, rights and acquisitions, and accessibility.• Editorial Operations: Design and implementation of editorial procedures, policies, standards, and systems.