• Develop and enhance website written in ASP.NET/VB.NET, utilizing the latest versions of Visual Studio 2010 and Telerik ASP/AJAX RAD controls• Maintain and troubleshoot embedded Java applets using Eclipse• Create, modify, debug SQL queries, stored procedures, and functions• Testing and analyzing bugs, interacting with development team in fixing defects• Investigate issues reported by end-users in a timely and efficient manner• Provide training to staff and end-users as needed

• Design and develop Crystal Reports according to requirements• Assist with design of MS Access database queries• Resolve database maintenance issues• Perform additional Facilities – Business Services requests as needed

• Provide first level technical support to Apple Customers; create solutions to technical/application client problems and queries• Manage escalated issues, resolving where possible and routing to appropriate resource group as appropriate using customized version of PeopleSoft• Register customer information into Apple database/s; perform data entry relating to all support activities • Process sales for Apple hardware, software and service offerings

• Assist Engineering team through troubleshooting highly complex and other technical problems performing SQL traces, replication testing, review of environment and log files• Troubleshoot client problems, applications developed with - VB.net, ASP.net, Visual Studio 2005, MS SQL, and Crystal Reports 10.x• Respond to Client requests from application users, defining priorities, answering questions, and resolving problems• Assistance provided through use of remote technologies such as Remote Desktop, VPN, NetOp, Citrix GoToAssist• Interact in variety of roles as both project leader and group member, subject matter expert, mentor junior technical staff

• Provide on-site technical support for all hardware and software• Install, configure, maintain variety of PC/Server environments• Research, evaluate, recommend software and hardware products• Responsible for maintaining secure network environment• Perform routine audits of systems and software• Apply updates and configuration changes O/S, application, and anti-virus/spyware

• Website design, implementation, maintenance• Affiliate Marketing, Search Engine Optimization, Analysis of website statistics• Personal PC and home network troubleshooting and repair

• Development and enhancement of Java-based Win32 software and web applications, and installs, as related to software suite• Participate throughout entire development lifecycle: Functionality / Design Specifications, including prototype development, Requirements Analysis, Project Planning / Verification Testing / Delivery• Provide application Oracle DB connection and queries• Develop software builds according to release procedures• Creation of training materials and internal training• Configuration and maintenance of test lab for Development department