Manage and supervise Task Force Leaders in the Public Assistance Recovery division of FEMA to help Recipient and Sub-recipients apply for funding in an effective and efficient manner using the FEMA tools while following Federal policy.

Lead and manage team of Public Assistance Project Managers to guide Grant Applicants through the process for reimbursement of disaster related expenses. Provide guidance on policy and eligibility, coach, mentor and train customer service skills and use of the FEMA Grants Manager online system to process Grant Applications in a timely manner, providing correct information and documentation. Coordinate with internal and external customers to achieve concurrence and understanding, including providing excellent customer service to the State partners.

Serve as the primary point of contract for FEMA Public Assistant (PA) Grant applicants, providing project management, customer service and programmatic guidance throughout the entire grant process. Facilitate and coordinate the accurate delivery of grant funding requirements while coordinating the applicant’s recovery priorities, understanding their capabilities and capacity to develop projects and participate in site inspections.

Oversee all aspects of HR for a virtual customer support call center with employees in 14 states.

I partnered with small & medium businesses in all aspects of Human Resources from filling a specific position, offering a comprehensive Benefits package, finding the right HR/Payroll company to use, or putting processes & policies in place, to updating your handbook or handling unemployment claims. Whether it be a one-time, short term project, or long-term, part time HR management, I worked with owners, upper and mid management and employees to get the job done in a timely & cost-effective manner.

Coordinate with ADP, employees & management to transition to paperless time tracking, PTO & payroll reports/paystubs; I-9 audit; deductions audit including benefits & state required garnishments; review all paper employee files on hand for compliance; partner with health insurance & 401K brokers to bring employee information & coverage current; transition recruiting process to new system that improved cost & efficiency; reviewed handbook; PTO audit; Annual Performance review audit

Originated employee handbook, partnering with executive management & owner to establish policies & procedures; produced an efficient & effective budget-friendly recruiting process after getting quotes form several Applicant Tracking System's; researched online HR systems to present 3 final candidates to management with recommendation; created an employee intranet from scratch that held all employee-related resources including a New Hire Checklist, Benefits Guide & Application, events calendar, birthdays, shirt & business card order form, org chart & handbook; composed job descriptions, employee agreements & pay plans; partnered with managers & supervisors to resolve employee performance problems; handled unemployment claims; oversaw employee separations.Other projects as needed, acting as a problem-solver to step in & ensure resolution of difficult tasks and business matters including managing investor information & payments; learned & managed the Floor Plan, increasing efficiency & reducing cost; handled all pre-opening requirements for new location in New Smyrna Beach; resolved CO obstacles with the City of Orlando.

Advise & assist Administrator on HR & other office management duties of running an independently-owned Cardiology office.

Led change management projects, including creation of an employee intranet, establishing Work-Life Balance policies, creating “green” initiatives that allowed employees & managers great self-service capabilities through online access to information, forms & process, updated the employee handbook, transitioned employees to PEO in 30 days.

One-time assignment providing assistance to Spanish & English speaking client employees during Open Enrollment including explanation of benefits and premiums, completing the online enrollment process of the various health, dental, life disability, long term care, tax favored accounts, and other programs.

Investigated & determined eligibility for unemployment benefits based on Florida State Laws.

Advised employees on available health & life benefit options using understandable language, helping them to make the best decision for their individual situation and budgets. Coordinated & managed annual enrollment, acted as a point of contact for clients and employees for benefits questions and concerns, and reviewed applications & claims for accuracy.

Effectively led a team of 15 Regional Managers through efficient communication & coordination to recruit, hire and train 200 employees in a 4-week period for a new call center. Guided the start up & management of a full spectrum of HR operations, systems, processes and programs for the call center.

Coordinated management of client order fulfillment, as well as employee hiring & onboarding. Resolved issues dealing with employees or clients throughout the recruiting life cycle.

Oversaw employee development for all employees, including Spanish-speaking, managed compliance of the Miami-Dade County MVR Ordinance, including mediation of meetings with County representatives and Code Enforcers to construct a Letter of Understanding, and included organizing ASE Certification which eliminated fines & attorney fees, generating savings of over $75K

Assessed performance of Team Members, developed and implemented a bilingual Hiring and Staffing Guide for Store & Division Managers based on performing a Gap Analysis. Partnered with the RHR Manager to facilitate staffing, EEO investigations, complaint resolution, exit interviews & regional strategy planning sessions.

Projects in Benefits, International HR & HRIS/PeopleSoft.