 Processing Ebay and Amazon.com orders, including order confirmations and payments, and handling online refunds and exchanges. Fielding customer service calls concerning refunds, exchanges, and questions. Ensuring prompt delivery of orders through USPS and FedEx, both locally and internationally. Responsible for the printing and organizing of shipping labels and packing slips pertaining to specific orders. Organizing and keeping inventory of shirts and heat transfers and ordering more when necessary. Managing company Facebook page and reaching out to extended markets.

 Prospecting new business leads for a “new to the area” company. Building and maintaining strong customer relationships Working with clients to create “360” media campaigns: print, online, newsletters, and event participation. Producing sponsorships for events and facilitating the smooth running of said events. Helping clients design their own creative events to showcase new/unique products. Representing company at functions/events throughout the city, nights and weekends, in addition to daily work activity.

 Prospecting business leads for inside and outside sales. Building and maintaining strong customer relationships. Assessing and working within client budget to create effective marketing programs to support business needs. Tracking sales revenue against monthly and quarterly goals. Selling special issues, sponsorships, events, online, and mobile product. Knowledge of digital ad networks and importance of demographic and geo-targeting within the network. Organized follow-up system for 500+ clients and prospects which was requested by the Vice-President of Sales to distribute company