Amy Creamer Email & Phone Number

Inglewood, Ca, Us

Los Angeles, California, United States

Los Angeles

El Segundo, Ca

As a Project Manager for DTV's Multi-Dwelling Unit (MDU) Sales Operations, I managed several projects involving system enhancements, annual pricing and promotional changes, and rolling out brand new dispatch software requiring multiple system integrations.

UltraMobileDocumented Fraud Department's procedures and provided logical workflows fraud investigation to be used for automation and on-boarding of new Fraud Management System. Performed initial system negotiations, saving UltraMobile $27K annually.PLD IntlTurned around a risk assessment in 2.5 weeks that analyzed processes, fraud gaps, IS holes, insurance breaches, discrepancies in skill sets within job titles, opportunities to enhance efficiency and quality.

Los Angeles

TelePacific Communications: A provider of managed services and business communication solutions for 75,000 locations. Managed up to eight simultaneous projects involving process re-engineering initiatives. Evaluated internal requests for feasibility and cost savings potential. Authored project charters, created business cases, wrote user manuals and train-the trainer documents. Facilitated training to end users on all system releases. • PMO responsibilities in providing business cases for annual prioritization and capital funding project selection• $300,000 saved by clarifying project completion problems, canceling the project and rewriting the project charger as a training, knowledge capture and organizational issue.• Seven-day reduction in cycle time and a boost in quality generated by mapping out the provisioning process, automating four manual steps and persuading four departments to utilize the new system.• Developed training materials for a new provisioning system, organized the materials on the internet, facilitated newsletters and WebEx training sessions to keep end users current on new releases. Delivered tier one helpdesk support for one year to ensure training effectiveness and maintained the lowest percentage of helpdesk tickets.• Four-day reduction in cycle time and a decrease in labor charges achieved by shifting teams, mediating issues, assembling data analysis, time studies, training materials and demos to build consensus and implement changes.• $100,000 in annual cost savings attained by leveraging the provisioning workflow system to help the least cost routing department identify vendor penalties to reduce.

Los Angeles

India LD: An international calling arbitrage and calling card company. Helped establish the company, negotiated network contracts, procured and installed software and equipment, sold and marketed products and managed profit. Built and led a team that effectively achieved corporate goals and sales targets. • #81 on the Inc. 500 list reached by contacting 70+ prospective partners and building alliances with four, managing contracts, network equipment selection, RFPs, IS system selection, website design and early advertising.

El Segundo

BT/Infonet: A global communications services firm serving 2,600 multinational clients. Devised marketing communication strategies to target the agent sales channel and clients. Developed direct marketing materials. Managed a $470,000 budget.• 85% adoption rate realized, compared to the historical average of 30% by creating a client e-newsletter using feedback from the international offices.

Greater Los Angeles Area

TelePacific Communications: A competitive local exchange carrier providing business communication services. Managed startup operations, customer service, network engineering, fraud, billing, project management, product marketing and IS administration.• $4 million increase in revenue, $1 million cost savings and enhanced customer satisfaction secured by introducing Six Sigma to the company, coordinating training and monitoring projects.• Led the telecom business start-up including identifying national database agencies, contracts and operational compatibility for customer 911, tell-free 800 numbers, caller ID and more.• $132,000 boost to annual revenue generated by identifying ancillary revenue streams based on telecom arbitrage and vast experience in network operations and databases.• Researched business requirements, authored RFPs, selected IS systems, interviewed and hired staff and established policies for each business unit for eventual hand-off to a new manager.• 93% decrease in errors and a faster time to market for products realized by restructuring the billing processes.

Los Angeles

A competitive local exchange carrier providing business communication services. Managed service orders, customer service implementation, developed quality metrics and simplified complex product ordering by standardizing order requirements.• First non-Sales person to be elected to President’s Club for pioneering extensive manuals, service guides and baselining operational standards.• Founded quality control group that reduced service order error by 80%

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

Ba, English Language And Literature, General

High School