Amy Critchley Email & Phone Number

Wellingborough

Desborough

• Dealing with incoming customer calls/queries/chases• Processing customer orders, data inputting, raising sales/purchasing orders, issuing acknowledgements, managing production records, creating delivery notes and booking in completed work orders.• Quoting and booking freight.• Establishing good working relationships with regular pro-active customer contact to manage expectations.• Producing monthly reporting and delivery stats• Making outbound sales calls to users of stock products and allocated small and medium sized customers.• Maintaining the filling system and providing general office administration/support.

Kettering

• Supported sales and underwriting teams by providing all round administrative, data management and client care support. • Responsible for processing client orders from initial contact/order submission, to the communication of the final decision and invoice generation, ensuring all stages of the order adhere to strict time and quality restrictions, and regulatory standards of professionalism. • Accountable for monitoring and tracking sales figures in internal database, accessing performance against targets and plans, and providing MI packs to management team elating to business revenues in UK and abroad. • Overseeing and managing escalation procedure regarding matters requiring management involvement.

Northampton, United Kingdom

• Enjoyed progressive and successful career, providing technical expertise and advice in technical operations, and • Responsible for all aspects of managing technical customer complaints - overseeing and assessing all incoming customer complaints, evaluating against rigorous criteria which complaints to be escalated further, communicating the progress of the complaint to the relevant customer in regular and timely manner and effectively managing their expectations. • Acted as key liaison with suppliers when discussing escalated cases, seeking to obtain a win-win outcome to both customer and the supplier, negotiating full or partial compensation where appropriate. • Responsible for ensuing the customer received their order from suppliers in time, and generated all related invoices and financial statements. • Accountable for working within wider customer services team towards achieving and exceeding monthly targets, and providing excellent customer support, advising customers on product use for best results and resolving enquiries from branches and direct customers within 24 hours.

Introduction To Counselling, Counseling Psychology, Pass

National Diploma In Science, Science

Gcse'S Inc. Double Science Award, English, Computer Studies,Mathematics,Human Biology