Amy Webster Email & Phone Number

Sydney, Australia

-Wrote clear concise training instructions for MS Dynamics Business Central and Enwis Waste Management Software, allowing non-technical users to quickly gain confidence and adapt to a new system platform; and a seamless transition for business as usual activities-Elicited and produced As-Is and To-Be process maps, identifying key business processes across the organisation

Sydney, Australia

-Weekly Drought Analysis was used to generate donations, inform Corporate Partners and the Drought Taskforce estblished by the Office of the Prime Minister and Cabinet. This resulted in a $7.5M grant from the Australian Government and a further $1.75M donation from the National Farmers Federation. The Analysis and 'foot print' was then compared to the Dept. of Primary Industries Drought Map.-Produced Drought process maps for Strategic Disaster Management, streamlining process flows and creating clear guidelines across a multi-site team during a high volume, high impact stressful event.-Following the well-publicised gambling related death of a Dee Why RSL member, analysis was conducted and showed a disparity between Club Chaplains in Gambling Awareness which, in conjunction with Clubs NSW, was addressed with further training to increase identification of problem gambling.-Analysis of Chaplaincy Critical Incidents, noted the majority of Unexpected Deaths or Suicide related events occurred in Clubs and Hotels (as opposed to other industry streams); resulting in Suicide Awareness training for Club & Hotel Chaplains-Developed monthly reporting for Chaplaincy, profiled demographics and assistance provided by industry stream, to further inform strategic decisions and better equip Chaplains in their 'first responder' role-Wrote clear concise training instructions for Zoom video conferencing, allowing Chaplains to connect with peers and group supervision, overcoming distance, a sense of isolation and their fear of technology

Sydney, Australia

-Key point of contact for Case Management system (SAMIS) implementations, trouble shooting, system changes and providing system support-Liaised with internal departments (Disasters - Cyclone Debbie, Safeguarding and Chaplaincy Operations) in the creation, development and implementation of new Samis centres, developed and wrote Report Specifications to facilitate the development of reports, which provided classification and ease of case management to Safeguarding and a timely response for Chaplaincy Critical Incidents-Improved Samis template style forms using Freemarker Templates (FTL), improving the experience and usability for staff and community members-Elicited and produced AS IS process map for Safeguarding, used by the Australia One project team.

Sydney, Australia

-Documented processes and procedures, worked with SME’s across multiple departments, identifying best practise and business rules. -Elicited and produced a Training manual, new employees brought up to speed 50% quicker, freeing staff to conduct revenue producing activities

Sydney, Australia

-Developed and produced User Documentation for BuildTools; a document management system; for internal and external stakeholders-Produced a 'Welcome to Meriton' document to ease the integration of new employees-Brought order to the Maintenance department, reducing the Defect List from an unquantifiable state to a manageable list of 40, and restoring Meriton's brand credibility with owners-Appointed Floor Fire Warden, as calm approach under pressure was noted

Sydney, Australia

Successful product launch included two international trade shows, product launch events and launch execution for global consumer software product

Sydney, Australia

-Developed annual work plan, managed implementation of strategic projects, liaised with internal and external partners-Drove growth, focused on engagement and participation to raise awareness and build funds-Created marketing resources to support project understanding, successful execution of campaign and events-Raised $165,000 in 6 weeks, across 3 organisations-Led a team of 10 volunteers

Sydney, Australia

-Wrote and produced training documentation for a Grower CRM tool to ensure approximately 300 staff across 4 states (Regional Managers, Site Managers & Country Merchants) remained up-skilled in use of the CRM-Conducted workshops and wrote business requirements for the development of an integrated CRM tool, ensuring the capture of all customer intelligence for buisness continuity in reaching company objectives-Analysed and modelled a pricing workflow process to ensure all negotiated customer agreements were captured for approval, accurate processing and billing-Created a Competitor Price Check Report defining best bidders and price differences across bulk handling systems for use by senior executives and traders. Functional specification completed for IT build-Developed an issues paper to address better business performance engaging cross functional stakeholders in exploratory discussions on Notional Stock that highlighted inefficiencies in out-loading

Sydney, Australia

-SME, Developed and built a Grower CRM system, engaging Regional Managers through to Field Merchants in its design-Revised Supply and Demand report, giving clear indication to Traders of tonnage & yield by commodity and region-Reporting and project support for 13 Field Merchants, 2 Client Services Managers nationally

Pietermaritzburg Area, South Africa

-Analysed and formalised work procedures and agreed work expectations, promoting effective and harmonious working relationships-Change champion; increased morale, re-engaged staff and instilling a sense of ownership-Go-to person; identified inefficiencies and provided guidance to control disruptions and minimise risks-Strengthen the Reservations system introducing vigour and robustness, streamlining communication and efficiency-Re-invigorated the AE Conference Centre brand image with refreshed brochures and new uniforms, re-engaging staff and instilling a sense of ownership-Earnt the trust of black and coloured staff in post-apartheid South Africa, learnt and spoke Zulu

Sydney, Australia

-Supported 5 buyers and managed 17 categories across two groups (Electronics $65-70M COGS and Music $20-22M COGS) contributing 33% company margin for 15% COGS-Managed Open to Buy - responsible for financial year budget $90M COGS-Increased sales by 4% on previous year, through higher dollar value, items, despite decreasing number of stores ranged-Improved margin rate in Electronics by 0.8% on previous year through mix of product sold; in total, contributing 33% of company margin-Delivered a 5 day drop on Electronic inventory through greater stock turns, allowing the company to meet the required 1 day drop for better management of capital-Modelled a new reporting tool that addressed the escalating aged stock problem, facilitating greater visibility and measurement of emerging stock problems. Sold through $6.9M stock (aged>10mths) in first 12 months; a total of $12.6M over 2 years-Maintained and managed approx 8,000 product lines

Sydney, Australia

-Achieved sales and budgets for Computer Peripherals, comparable sales growth 29.5%-Initiated first to market action that generated almost $1M in the first 4 months on new 'Linksys' branded networking products-Developed and implemented an expanded Notebook Bag range, resulting in an increase of 20% in comparable sales in the first month-Build relationships with key vendors and liaised with internal departments to expediate new line execution and road map planning-Brief and sign off brochures weekly, in accordance with category business plans, ensuring promotional execution and stock management-Co-ordinated and planned key partners Christmas trade spend, promoting balanced market presence and the obtainment of sales objectives-Sustained a 96% in-stock rate for Software, exceeding key performance indicators-AS400 training for new staff members

Bach. Business, International Business

Data Analysis

Business Analysis In Practice (Babok)

Digital Marketing