Amy Dang Email & Phone Number

Westminster, Ca, Us

Newport Beach, California, United States

Macon, Georgia, United States

- Analyzed 18+ million PIF and $34.9B in written premiums to conduct trend analysis and outline financial statements using PIVOT table to analyze yearly sales performance in each region and identify operational inefficiencies- Managed workstreams on three teams and produced slide decks to do market research on competitors and present incorporated strategies to executives with detailed analytics, highlighting deficiencies in existing KPIs- Researched current business procedures and developed operational workflows for customer self-service through the creation of SmartLinks to resolve issue of business callbacks and business attrition

- Created 14+ custom graphics and 3+ videos on Canva to generate promotional posts by using direct marketing techniques to promote brand awareness for 62 restaurant partners, gaining 100+ followers on Facebook and Instagram weekly- Coordinated email marketing campaigns to build customer base of 450+ subscribers with weekly newsletters and surveys on Mailchimp to advertise new products and increase conversion rates- Developed KPIs and bookkeeping system to improve efficiency of audience segmentation and targeting by organizing a list of 435+ former customers on Excel to forecast trends and identify areas for future grow- Implemented long-term website restructure recommendations and action plans for management team to resolve issues of high bounce rates on website, resulted in 5% increase in customer engagement

-Mediated communication across 14+ accredited chapters in California to promote closer affiliation and strengthen professional network between Chapter and students of commerce, increasing attendance by 37%-Pioneered seven collaborative events for chapters within the Pacific Coast region by managing a budget of $200 for average attendance of 9+ collegiates and monitoring outreach initiatives for external officers-Led feedback initiatives for better event coordination by formulizing planning process and creating google survey forms to document improvement recommendations for internal and external teams

-Generated sales through financial banking products by scheduling appointments and calling out to prospective clients-Advised clients on appropriate products in a prompt manner-Developed 10+ leads weekly to formulate sales quotes-Utilized Microsoft functions such as Excel, Outlook, and Word to perform daily tasks and responsibilities

Brookhurst, Fountain Valley

-Assisted first-hand in high pressured situations to guarantee product delivery-Maintained intercommunication with employees, supervisors, and manager-Established adequate, clean environment for high productivity and efficiency -Guaranteed customer satisfaction by providing exemplary service