• SAP SuccessFactors LMS Administrator and Business System Administrators (BSA) • Veeva Business System Administrator • Responsible for training new LMS Administrators and BSAs across Takeda, troubleshooting issues with trainings and sharing best practices with the LMS Admin Community. • Provide expertise to ensure successful roll-out of projects for R&D and R&D Quality organizations, including the Global Drug Safety and Product Complaints annual training with Global Learning, MEDIVA with Global Regulatory Affairs and other systems trainings specific to R&D and R&D Quality. • Participate on project team charged with selection of new LMS (SAP SuccessFactors), development of LMS Role Training and work with Global Quality on migration remediation. • Facilitate regularly scheduled open office hours for functional training coordinators and SAP SuccessFactors users in R&D and R&D Quality. • Continue providing business system administration and support for global R&D team by acting as liaison between system and business, field ServiceNow tickets for R&D Users, research and troubleshoot issues for users, and participate in global LMS Community of Practice meetings. • Write additional documentation (Quick Reference Guides and Job Aids) for specific tasks in the systems – LEADs DMS and LMS and SAP SuccessFactors. • Support inspection and audit requests as applicable

- Created and revised learning modules and assigned learning programs as an LMS Administrator by assisting users with additional roles such as Instructors and Training Coordinators, reporting assistance. - Launched new documents and workflows in a Workflow Coordinator role that included QA documentation on workflows, approving documents for QC purposes, releasing workflows, and assisting with R&D functionality. - Assisted in Regulatory Inspection by collecting and distributing requests for documents and reports.

- Act as primary contact and support to assigned departments for LMS and training related issues, fielding questions and issues from functional staff. - Work collaboratively to identify plans for resolving issues and identifying steps to prevent potential problems. - Assign training to employees and document changes made to learning plans. - Create and manage course items, including setting prerequisites, initial and re-training periods, and substitute. Create and manage online exam objects and content. - Review training plans and work with document authors to ensure information is adequate and complete.

- Act as contact and support to assigned departments for LMS and training related issues. Field questions and issues from functional staff.- Work collaboratively to identify plans for resolving issues and identifying steps to prevent potential problems- Create and manage course items, online exam objects and content in Plateau- Document changes made to learning plans per GxP practices- Provide reports and support as needed for corporate quality audit/inspection activities

Update employee information in PeopleSoft, create requisitions using Taleo, liaise with background check company, answer employee questions regarding benefits, company policies

Direct customer service/support, supervision and troubleshooting to the front end at a busy store

Worked with vice president and directors during launch of new programs at telecommunications company

Coordinated global logistics, including scheduling, enrollment, materials, customer service, billing and instructor assistance at business process management software company

- Coordinated all logistics for US professional development programs. Created efficiencies in processes such as employee notifications, marketing and surveys.- Oversaw new hire orientation program, including revision of two-day program, implemented significant changes to new hire materials, resulting in a cost savings of $34 per new hire - Ongoing participation on safety and company-wide business forum teams

- Assumed oversight of weekly corporate new hire orientation program, including facilitation, scheduling, logistics and communication- Teamed with Corporate Communications to organize monthly global forums for business briefings, streamlining the enrollment process- Provided customer service to managers and applicants related to internship and co-op programs- Planned and coordinated quarterly university relations and diversity events resulting in higher visibility for recruiting- Provided administrative support for Vice President, Leadership and Organization Development and Associate Director, University Relations and Diversity - Participated as Human Resources representative on local safety committee for Genzyme Center Campus

- Provided recruiting support and coordination to multiple recruiters, streamlining processes and building strong relationships with the business units - Supported two HR generalists with calendar support, reporting, employee files and other special tasks as assigned- Provided customer service to internal clients by answering questions regarding employment policies, processes and benefits - Participated in new hire orientation as a coordinator on a monthly basis