ACCOUNT / OPERATIONS MANAGERAccount and operations manager with nearly 15 years’ experience. Expertise in project management and daily operations in technology services and consumer goods industries. Proven ability to develop systems to manage shipping, inventory allocation, and order fulfillment; to improve productivity; and to improve customer product support. Demonstrated skill in escalating and negotiating disputes to successful conclusions with multi-national corporations and in managing high dollar projects that net significant cost savings.Specialties: Supply Chain Logistics, Inventory Management, Process Improvement, SLA Management, B2B, client side account management, project management, vendor relations, company representative at industry events, RFI/RFP process, escalation point, customer service, enterprise wide support, Network Cost Negotiations, Billing/Unbillables negotiations, technical project support