Amy Mccall Email & Phone Number

As part of Oracles acquisition of Cerner our role titles adjusted

• Consult with clients on service line workflows, guide them through design decision impacts• Drive Client-specific solution configuration design to meet their requirements and make design recommendations to the client• Leading the workstream on projects• Driving internal team initiatives• Maintaining client relationships and navigating through complex relationship situations • Identify and report solution status/risks and issues to client and project leadership

• Consult with clients on service line workflows, including current and future state• Identify and resolve design questions and facilitate client events and meetings. • Test and perform client specific configuration in client environments• Mentoring new associates

Tunbridge Wells, England, United Kingdom

• Handled corporate customer health insurance claims for a diverse group of clients, providing excellent service and advice to understand their health concerns and discuss solutions. • Dealt with customer queries and ensured they are given correct information in professional manner whilst demonstrating interpersonal effectiveness and remaining resilient throughout difficult and challenging circumstances.

Cardiff, United Kingdom

Five Ash Down

• Responsible for meeting service user needs by providing them care and helping them with particulars such as food, shopping, paying bills, booking, attending appointments, cleaning, and delivering personal care.• Responded to needs in a timely manner and within statutory guidelines.

Cardiff, United Kingdom

• Took minutes on a WEN mentoring scheme meeting to prepare for the upcoming year of mentor intakes, this experience taught me more about briefing important information. • Learnt valuable client and networking skills through attending a day trip to Westminster to meet Members of Parliament and representing WEN at the Welsh government’s celebration of 100 years of Women gaining the vote.

Fiji

• Taught English and Math’s and introduced sports such as hockey to the school.• Immersed in the culture through living in a rural Fijian village with a designated family, which brought cultural awareness.• Counselled young people and their families on educational topics, parenting, and child / school behaviour.• Understood specifications and put concepts into words readers can understand. • Organised cultural and social events; paired teenage mentors with youth.

• Attended national and international events. • Facilitated training lessons and dealt with all ages of customers – from teaching beginner lessons to coaching and supporting semi-competent riders, developed customer relationships and effective communication • Produced more and better content, re-engaging inactive contributors; resulted in unprecedented net improvement.

Bachelor Of Science (Bsc), Political Science And Government, 2:1

Activities and Societies: Cardiff Equestrian Team member 2017-2019, Vice Captain 2018/19, Welfare Officer 2017/18. ThinkPacific Volunteer.

Education record