Amy Do Email & Phone Number

Canada

Vancouver, British Columbia, Canada

In my current job as a tour guide in Vancouver, I am thrilled to provide exceptional customer service for my guests by creating a great experience through storytelling, listening to their needs, and developing a high level of rapport. My guests have written 5 Stars reviews in regard to my service on Google Reviews & Airbnb, such as:"Great tour. Amy is so kind and sweet. One of the best tours I have taken.""We were really looking forward to this tour and did have some expectations. But the tour exceeded the expectations so much! Amy was an awesome guide, super easy going, fun and knowledgeable about the art and beer scene. The group was small and we had a really good time together. Also the tour brought us to a part of Vancouver that we probably wouldn’t have visited just by ourselves. 6/5 Stars ;) #Drewstuff" "Amy was an amazing tour guide she made us laugh the entire time. And the tour had so much more unique art than expected. We had a lovely time. Thank you!" "This experience was sooooo fun and amazing! Amy was so great, I left feeling like a had a new friend! She made it so much fun and had laughing our butts off. Super cool places you see and all the art was so amazing, I loved every minute of this tour!""We had a magnificent time. Amy was was really terrific. She shared so many interesting and engaging facts along the way, as well as some great jokes. The difficulty of the track was Goldie Locks perfect. Amy had a very friendly and lively personality that lifted the whole experience. Thank you so much for a wonderful time.""Amy was such a sweet & fabulous guide through Stanley Park! It was just us two but I appreciated having the quieter tour and seeing the beautiful park with that morning light. She will tell you cute stories and quirky details about Vancouver/Canada or anything else you want to know!...."

Vancouver, British Columbia, Canada

In my current job as a Student Account Manager at GrantMe, I am passionate about interacting with, and giving advice to, students about school applications and scholarships. My students have given me 5-Star reviews in regard to my services on Trustpilot & Google Reviews, such as:"Amy is phenomenal! Amy is so absolutely charming, bubbly, and kind. I felt supported and inspired by her enthusiastic character and I got all the information I need in order to be successful when applying to universities!""Amy is wonderfully considerate and has the answer to all of my questions!""Excellent meeting! Amy Do makes it fun while also putting into perspective what it's going to look like for me."Helped over 100 students with their school applications and scholarship essays through 1-on-1 meetings to boost their confidence and improve their performance. Advised international and domestic students about school programs, course selection, and school applications, and how to fill out forms for grants and scholarships.Helped students brainstorm, strategize and prioritize their long-term visions and goals by using SMART goals, the Eisenhower Matrix, and Pomodoro techniques for the purpose of developing their career paths. Collaborated with team members to identify and resolve customer issues quickly and efficiently.

Vancouver, British Columbia, Canada

Responded to customers' questions by text, phone, or in-person utilizing a detailed understanding of customers' needs about tours, and resulting in a customer satisfaction rating of 96% plus many positive customer testimonials.Assisted in picking up clients and escorting them to their cruises as requested.Prepared seating plan, seating table, tickets and boarding information sheet for every cruises and communicated any concern to the management team.

Guatemala

• Responded to customer questions by text, phone, or in-person utilizing a detailed understanding of customer' needs about tours, and resulting in a customer satisfaction rating of 96% plus many positive customer testimonials.• Hosted 40+ clients every weekend; from picking up to dropping off, including giving speeches on the road, giving out equipment, and taking care of customers throughout the tour.• Created 100+ helpful and entertaining posts on FB and Instagram including photos, carousels, and videos that reached over 5k views in 1 day and resulted in a 15% increase in followers that month.

San Cristóbal De Las Casas, Chiapas, Mexico

• Made reservations for guests and maintained booking systems through Booking.com, HostelWorld.com• Checked reservation list and communicated to the cleaning staff which rooms need to be cleaned daily• Checked in/out with guests and made sure that guests paid fully• Welcomed Clients, made them feel at home, gave advice about places to visit or top restaurants in town, made conversation to connect with them, and answered any questions that they have• Made breakfast and served them with appropriate manners• Helped in the kitchen if needed• Made sure that the water filter and the dispensers in the kitchen are always filled• Created a brochure called "Top 10 things to do and places to eat in San Cristobal, Chiapas, Mexico"; helping travelers to experience the town from a local perspective.

Vancouver, Canada Area

• Performed monthly, quarterly, and annual accounting activities including reconciliations of bank andcredit card accounts, coordination and completion of annual audits, and reviewing financialreports/support as necessary.• Processed accounts payable and accounts receivable duties including: organize, track, andprocess invoices and cheques• Resolved invoice issues and monitor aged accounts receivable and assist with collection activitiesas necessary• Analyzed and summarize financial reports including income statement variances• Liaised with suppliers, and internal stakeholders to answer routine questions and resolve issuesaffecting payments/receipts• Assisted with the annual budget preparation and quarterly forecasts• Assisted with annual external audit• Assisted on projects and assignments and other duties as assigned

British Columbia, Canada

• Planned, organized and facilitated weekly workshops, field trips, and outdoor recreation activities for immigrant youth between age 15-30 years old• Guided youth on backcountry camping trips, leadership retreats, day hikes, and other outdoor recreation types of activities• Facilitated youth to acquire wilderness survival skills• Promoted program, recruits participants, helps with the registration process and answers public enquiries regarding the YLM program• Offered youth mentorship and guidance throughout the program• Created opportunities for group to connect and build sense of belonging• Provided and maintains a safe environment that is culturally open and accessible in order to support the personal development of the youth• Communicated with participants, parents, volunteers, vendors, and community partners in a professional manner about program updates• Networked with the community via social media and participates in related networking meetings• Contributed towards program evaluation and improvement measures• Coordinated logistics for their cohorts of youth, including scheduling with vendors and purchasing supplies to support the program• Recruited, trained and supervised volunteers to assist in the implementation of daily program activities• Shared trends of service needs with the Program Manager and compile reports• Maintained up-to-date group records and individual youth case notes• Maintained statistical records for accountability, funding application and development purposes• Attended team/division staff meetings and training opportunities as required• Provided support to agency wide fundraising initiatives• Performed other related tasks as assigned by Program Manager or Program Director

Youtube

Vancouver, British Columbia, Canada

Organized workshop every Sunday for people to practice their English to pass CELPIP Test (for Immigration purposes)Resulted in all members passed CELPIP Test with average score of 8/12.

Vancouver, Canada Area

• Comprehensive understanding of Microsoft Word, Microsoft Excel, Microsoft PowerPoint to plan, edit, format documents• Ability to use peripheral devices (such as scanners, printers, virtualization, etc.)• Built an ability to communicate with diplomacy and tact with others to gain different perspectives• Excellent active listener who can listen without interrupting; show empathy, patience, positive attitude; be clarity, honest and open in order to understand others’ opinions

Vancouver, Canada Area

• Prepared the company’s full accounting cycle, including Account Receivable, Account Payable, Bank Statement reconciliation, monthly financial statements and sale taxes• Assisted with fiscal year closing by preparing adjusting entries, allocating operation expenses, adjusting payable and receivable accounts to complete the financial statement for clients • Ensured clients received the most benefits by following up with clients and the CRA to resolve all disputes and effectively address both sides’ concerns without escalating to management• Applied advance Excel functions to track over 3000 stock transactions correctly which two times faster than the traditional method

Vancouver, Bc

• Served customers and processed orders in a timely and friendly manner to maximize customer satisfaction. • Processed cash and credit card transactions with 100% accuracy and ensured accounts were balanced at the end of the day. • Securely handled cash and kept track of Debit, Visa and MasterCard payments. • Able to work together effectively as a team, with the ability to work independently. • Communicated friendly with customers and served with care and respect while providing excellent meals. • Strongly pay attention and have a duty of care when it comes to dealing with food allergies. • Carefully answered any questions or concern about dietary restrictions and recommended appropriate meals. • Managed time to complete continuing tasks (i.e. taking orders, serving food, cleaning tables, printing bills, handling money) while taking in walk-in guests and later reservation. • Trained to remember more than 100 Japanese food’s names as well as taste samples in order to faster the process of taking orders and make recommendations to customers.

Vancouver, Canada Area

• Co-ordinated phone and email orders and ensured customers were always satisfied with the service during pick up.• Processed in-person orders and managed customer flow through checking for available tables in the computer system. • Provided superior customer service and maintained an effective dialogue with customers through resolving common inquiries.• Accurately handled cash payment and card payment by selecting the correct bills for customers and entering exact amount of money in the card machine. • Maintained serenity and patience while handling to various difficult situations (i.e. complain, customers, drunk customers.)• Trained to serve alcohol by passing Serving It Right test and checking carefully two pieces of ID cards for anyone who appears to be a minor according to B. C’s law and regulation. • Calculated fairly the amount of tips throughout the day for co-workers at the end of the day based on the restaurant’s policies.

Bachelor Of Arts - Ba, Psychology

Diploma, Accounting