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@lifesize.com
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7 phones found area 512, 956, and 407
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LinkedIn matched
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Amy Downs is listed as Founder, CEO Customer Obsessing Consulting (Former Twilio)/CCO at Customer Obsessing Consulting, based in Hamburg, Hamburg, Germany. AeroLeads shows a work email signal at lifesize.com, phone signal with area code 512, 956, 407, and a matched LinkedIn profile for Amy Downs.
Amy Downs previously worked as Founder, CEO at Customer Obsessing Consulting and Vice President of Customer Success at Shiftmove. Amy Downs holds Mba, Management Information Systems Concentration from University Of Central Florida.
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AeroLeads found 2 current-domain work email signals for Amy Downs. Compare company email patterns before reaching out.
Authentic, energetic, empathetic leader with 20+ years of experience in enterprise software, known for inspiring teams, operationalizing plans and mobilizing organizations to deliver exceptional business results. Specialized in transforming company cultures to be customer obsessed resulting in world-class growth and retention.Amy helps companies reach their full potential by bringing out the best in people. Working across the entire organization to help employees understand the critical role they play in customers lives and empowering them to do their best work is the key to her success. By helping people believe in themselves and their potential and supporting them along the way, Amy has transformed the amazing companies she has consulted and worked for. Accomplishments:• Managed $1B ARR w/ 140% NRR across EMEA/APJ• Scaled two Global Paas/SaaS companies from $0 to >$150M ARR• Developed strategic accounts & at scale customer success programs, resulting in 99% logo and 171% Net Retention for 2 companies• Ground up builds of 3 successful professional services and 2 customer success organizations• Twice moved NPS from below average (20 and -4) to 65 and 85 respectively• Led Customer-Obsessed on-premise to SaaS transformationSpecialties:- Global Customer Success, Professional Services & Support Executive Leader- P&L Ownership- Customer Obsession Transformations- SaaS/PaaS/UCPaaS/Subscription- World-class retention and Net ARR at scale (Enterprise & SMB)- NPS & Advocacy- Cross-functional team leadership / high EQ - Process engineering, operational excellence/efficiencies- Technology as a key differentiator to drive cost-effective yet exceptional experiences- Direct and Channel GTM
Listed skills include Enterprise Software, Crm, Saas, Cloud Computing, and 22 others.
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Stadt Hamburg, DE
Customer Obsessing provides strategic and execution focused consulting services for companies and leaders who are interested in increasing customer retention and growth. Our approach includes a maturity assessment focused on 3 pillars: people, process and technology. Great for anyone looking to improve outcomes of their Customer Success, Customer Support.
San Francisco, California, US
With ~1B ARR under management and 250+ employees, built EMEA and APJ from developing regions (25 employees) into integrated global contributors delivering value defined by 140% NRR. Joined when <3K employees and grew to almost 10K in 2 years. Defined and implemented global CS strategy, introduced customer obsession teams, a team based approach to.
Austin, TX, US
Worked alongside an amazing team of people to transform global video communications company from an on-premise product manufacturer to a Customer Obsessed hyper-growth SaaS company in a direct (15%) and indirect (85%) GTM model.Focused on success across all stages of the customer journey, our teams produced key elements of the customer and partner.
Boulder, Colorado, US
Responsible for leading the global customer experience strategy and execution which included responsibility for Customer Success, Technical Support/Docs, Pre-Sales Engineering, Delivery/ Implementations (Professional Services), Partner Management, and Training. My team was an exceptional group who engaged during the sales process, implementation, and owned.
Boulder, Colorado, US
As Director of Customer Experience, responsibilities expanded to include Customer Success.In this role, I had the pleasure of developing our team of Customer Success Managers and shifted focus from strictly ticket based transactions (reaction based management) to a more proactive approach by building an account management framework and process. This.
Boulder, Colorado, US
As Sr. Customer Project Manager, responsibilities included Voxeo's portfolio of customer facing projects, major hosting platform migration programs and services partner management. Provided leadership to Voxeo's global customer facing project management team and drove significant improvements to the implementation/delivery process, resulting in increased.
Boulder, Colorado, US
In my role as a Customer Engineering Project Manager, I was responsible for managing Voxeo's global portfolio of customer facing projects. I partnered closely with sales and served in a dual role as pre-sales engineer and project manager, architecting solutions, working with our services partner network during budgetary and implementation phases and owned.
Milwaukee, Wisconsin, US
Milwaukee, Wisconsin, US
Milwaukee, Wisconsin, US
Milwaukee, Wisconsin, US
Led technology discovery and procurement, customer migrations, support and account management of technology acquisition. Hands on with full SDLC, customer relationship management and support. (Java/SQL/Perl/AS400/RPG)
Orlando, FL, US
Video processing development for parallel processing architecture. C++Taught proprietary programming to new hires. Full SDLC
Java apps, web and mobile phone development; SQL Server, scripting. Full SDLC. Start-up
Quick answers generated from the profile data available on this page.
Amy Downs works for Customer Obsessing Consulting.
Amy Downs is listed as Founder, CEO Customer Obsessing Consulting (Former Twilio)/CCO at Customer Obsessing Consulting.
AeroLeads has found 2 work email signals at @lifesize.com for Amy Downs at Customer Obsessing Consulting.
AeroLeads has found 7 phone signal(s) with area code 512, 956, 407 for Amy Downs at Customer Obsessing Consulting.
Amy Downs is based in Hamburg, Hamburg, Germany while working with Customer Obsessing Consulting.
Amy Downs has worked for Customer Obsessing Consulting, Shiftmove, Twilio Inc., Lifesize, and Aspect Software.
You can use AeroLeads to view verified contact signals for Amy Downs at Customer Obsessing Consulting, including work email, phone, and LinkedIn data when available.
Amy Downs holds Mba, Management Information Systems Concentration from University Of Central Florida.
Amy Downs is listed with skills including Enterprise Software, Crm, Saas, Cloud Computing, Strategy, Customer Experience, Cross Functional Team Leadership, and Professional Services.
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