Independent product development consultant, specializing in product strategy, value articulation, and product design. Works with a wide array of organizations including startups, nonprofits, and Fortune 500 companies.-- Product Consulting and Workshops --Run multi-day product workshops and supporting consulting services to help organizations clarify their product development and business goals. Worked with multiple organizations including True Engineering, Texas OnCourse, Toyota Research Institute, Fire Tech Camp, The Impact Seat, Concord Consortium, and Esme Learning.

Responsible for analyzing, restructuring and modernizing technology and processes. Managed and administered LUSC’s registration operations, and other organizational activities.Strategy* Analyzed systems and operations; recommended and implemented improvements.* Provided product research and testing for new registration software, implemented club-wide adoption of new platform and mobile app.* Worked with LUSC Board members on special projects that included strategic planning and project management.* Improved efficiency through new processes and tool development.Program and Project Management* Worked with Board Members, Division Directors, and Coaches to coordinate all aspects of programing, including registration, team formation, uniform procurement, and program communication.* Wrote extensive documentation of operational procedures and processes.Administration and Compliance* Served as the LUSC Risk Manager, to ensure all coaches, staff and volunteers completed their safety credentials (background checks and safety trainings), as required by MYSA and state law.* Ensured players, staff, volunteers, and facilities had insurance coverage.* Managed user roles and permissions for shared systems and tools.Customer Service* Served as primary contact person for questions from Division Directors and Coaches. Provided technical support, as needed. * Answered questions and resolved problems for parents, vendors, and league administrators.

Brought voice analytics technology from the MIT Media Lab to market. Riff Video provides real-time and post-call, visual feedback about conversational dynamics in video calls. Combined with messaging and course delivery, Riff EDU provides a highly collaborative online learning environment correlated with higher course engagement and better learning outcomes.* Delivered Riff EDU as the learning platform for NEXT Canada’s NextEDU AI Adoption Program. -- Product was adopted by Oxford University, MIT, and Cambridge University for course delivery via EsmeLearning, and serves 6k learners a year. -- Course completion with a passing grade 35% more likely than industry standard. -- Students (surveyed) prefer the Riff EDU environment to other LMS platforms by a 90% margin.* Led product lifecycle development including market fit, user story writing and prioritization, UI design, and story validation. Identified market fit and user needs through regular product demos, client visits, and structured interviews.* Coordinated cross-functional team of content, research, and engineering.* Supervised a remote team of 4 developers, and 1 quality assurance resource.

Delivered the online game MiddleGalaxy, which lets students explore career possibilities through play-based learning. A collaboration between University of Texas, Austin, MIT, Middle Galaxy was the first game of its kind. * Directed product development; coordinated collaboration across the game design, graphic design, engineering, and UT Austin teams, ensuring all aspects of the project ran smoothly.* Wrote and prioritized user stories, including translating the gameplay structure and rules into buildable requirements.* Managed the backlog and project schedule to ensure the project stayed on budget, and was delivered on time.

Took leadership positions to build awareness and engagement in the local community.* Participated in a series of televised round table discussions, to encourage voter turnout and civil discussion. * Established and led a weekly meditation group at the local library.* Volunteered to teach mindfulness techniques in my children's classrooms.* Developed a Living Practice framework to discover what an applied mindfulness practice looks like in everyday life.* Studied with Shinzen Young through his Home Practice Program.* Studied with Thich Nhat Hanh at the Psychotherapy and Mindfulness conference sponsored by Harvard University.* Receive Lama Tsultrim’s transmission of the Five Wisdom Dakinis.* Early member of Budhists Geeks, an experimental online sangha. * Primary caregiver for our three children, including meal preparation, personal hygiene, social skills, and education. Supported development of life skills and preparing them to be resilient, positively-contributing citizens. Improved my humility, patience, acceptance, boundary setting and kindness through extensive repetition and practice.* Presented at Service Desk Institute's TFT14 on the relationship between technology and culture.

Presided over a 100+ member non-profit, which raised $10k that was distributed to local organizations.* Restructured the fundraising of operating budgets for annual events, which generated $10K that was distributed to local charities, non-profits, and scholarship funds in the community. * Presided over a 100+ member club, managing volunteer staff, and running monthly business meetings. * Included beneficiaries in co-marketing of events to increase promotion and proceeds. * Set the direction and process for club service projects, which resulted in thousands of items from diapers to school supplies being donated to local families.* Modernized our monthly newsletter distribution, moving it to a platform that provided user engagement analytics, and simplified production. * Acted as the liaison to MOMS Club International and local community leaders.

Developed the product strategy for Ascend's adaptive learning platform. Defined high-level product design, and directed product implementation for a cross-functional agile development, UX, and content team.* Created an agile content architecture and development process for the adaptive learning platform. * Worked with multiple business units to set adaptive learning strategy.* Created adaptive learning product concepts for new and existing product portfolios. * Evaluated and advised on adaptive learning acquisition candidates. * Worked with stakeholders and executive leaders to educate across the business on adaptive learning and agile methodologies.

Managed sprint story prioritization and backlog grooming for Mastering, a higher-ed science online homework application. Developed product concepts and strategy for personalized and adaptive learning. * Created user stories, UX design, and mockups for new features in Mastering.* Ran bi-weekly meetings to prioritize story development, and reported development status to the management team.* Improved the team’s agile development process in collaboration with Engineering and QA teams.* Represented Mastering in partner discussions with Knewton about adaptive learning product integrations.

Oversaw email marketing and product deployment of Suzanne’s Files, a lifestyle website and newsletter.* Defined and recommended product road map strategy to the Senior Management Team. * Analyzed newsletter and website statistics. * Planned and managed the deployment of suzannesfiles.com. Coordinated scheduling for all aspects of the product launch including consumer research, editorial content, site construction and marketing.* Collaborated with outsourced development team for new feature development.* Maintained an email marketing database of 35K addresses. Worked closely with Editorial to produce weekly mailings to multiple audiences.* Designed a reporting framework to standardize and streamline weekly email statistics.

Extended open-source platforms, and built custom internal tools for suzannesfiles.com and spire.com.* Collaborated with IT and the Senior Management Team to design and build suzannesfiles.com.* Leveraged open-source platforms to build a custom CMS for spire.com.* Coded an automated publishing script to transform database content into HTML on spire.com.* Created and maintained HTML content on spire.com and suzannesfiles.com.* Produced weekly HTML newsletters in conjunction with the Editorial and Business Development teams.* Trained Editorial staff on use of CMS and provided technical support.

Wrote XML schema and XSLT translations for Mathcad, an applied mathematics engineering application.* Extended the XML Schema to include new XML content.* Developed custom XSLT solutions to support the Documentation and Localization teams in translating Mathcad documentation.* Documented the XML schema and road map. * Wrote internal proposal documents for architectural and process improvements.* Wrote Schema Development Guidelines document to establish development principles for the XML data model.

Assisted in the transition of Mathcad into the PTC suite of products.* Managed the online Beta survey; maintenance and data analysis for the Mathcad 14 release. * Presented strategic product integration recommendation to executive-level Product Management.* Collaborated with PTC web team to transfer Product Management web content between the Mathsoft and PTC Web sites. * Documented existing process and wrote new licensing requirements. * Identified and engaged impacted departments and coordinated cross-functional communication.* Worked with IT development to ensure correct functionality and positive user experience.

Worked directly with the CTO as the R&D lead on XML product integration with the Microsoft Office Suite.* Developed XML prototypes.* Presented prototypes and development work to the rest of the company in an emerging technology seminar.* Collaborated with CTO on the design and functionality requirements of the document conversion.* Initiated and ran Beta program to gather customer feedback on Mathcad-to-Word document conversion.* Prototyped programs that demonstrated the viability of XSLT content conversions between Mathcad and web-based content providers. * Coded XSLT program to translate and enhance document content by utilizing Word’s desktop publishing features.* Developed XSLT/FO Mathcad to PDF transform.* Researched and summarized XML standards including cfiXML, Microsoft Office 12, and DITA.* Facilitated XML understanding and education within the organization.

Product consulting, design and documentation for middleware that created consumer-facing web interfaces for legacy systems.-- Product Consulting --* Engaged key stakeholders to identify and document project objectives and business requirements.* Evaluated and recommended software and platforms that best-aligned with clients’ business objectives and budget.* Created content and graphics for a fully integrated, context-sensitive online help system.* Wrote training materials and provided user training.-- Software Development --* Data architecture. Designed and coded XML-data exchange. Mapped data elements to a 2500+ component data model; extended and customized the model when needed, and created a data dictionary for the client.* Web site design and deployment. Front-end HTML and JavaScript development.* QA Lead. Designed testing templates and utilized an open source bug-tracking system to log bugs and monitor their resolution.