Building an enhanced employee experience for Googlers.

Leading a delivery team at a Global Professional Services company. Guiding the organisation to adopt the Microsoft cloud and wider Digital Workplace technologies. Readied the organisation for remote work through employee experience design, learning journeys, training and innovative materials, to shift behaviour towards collaboration best practice and personal productivity.

Amy led Change Management and Adoption activities for a UK Building Society taking its first steps into Microsoft's Cloud. This has involved developing Change Management strategies, employee impact assessments, future skill analysis, training programmes, communication plans and leading a team to execute them in a way which maximises user adoption and value from from tools. A key focus has been on the adoption of Microsoft Teams as part of the wider M365 suite of productivity enhancing cloud tools.

Amy completed her CIPD qualification in Human Resources and continued to lead teams to bring modern HR practices to Financial Services clients.Amy led the 'People' workstream of a project for a British Multinational bank who was setting up a new business function. Her role involved:- Workforce planning to identify the skills and roles needed by the function and how to resource these in its start-up state through to growing to an organisation of 200 FTE- Development of a compelling Employee Value Proposition capable of attracting and retaining financial advisers able to provide an excellent and reliable customer service, while fitting with the function's cultural aims- Reviewing the bank's performance process and highlighting opportunities for the function to adopt modern, forward thinking approaches to performance management- Analysing the internal and external talent available in the market and devising a suitable reward approach for roles- Structuring a training approach capable of engaging a workforce while ensuring compliance with strict regulatory requirements present in the financial advisory marketPreviously, Amy was the Employee Engagement Lead on a Salesforce implementation for a Utilities client. The project saw the successful roll-out and user adoption of new Salesforce technology into their daily working lives, across two continents.

As a consultant within Capgemini's Employ Transformation team, Amy focused on HR projects while studying for her CIPD qualification in Human Resource Management.In her role as a HR Process SME within a Global Investment Bank, Amy worked on the development and roll out of a set of Recruitment, Performance and Reward best practices:- Collaborating with client stakeholders across the US, Asia and Europe to support their adoption of improved Recruitment processes. - Designed and implemented a set of ‘enabling templates’ which ensure the use of practices and behaviours the Bank seeks its HR Professionals and Hiring Managers to abide by.Process Modelling role at a Global Investment Bank:- Led live process modelling in a series of Global workshops to capture the as-is Level 3, 4 & 5 process steps which define the Bank’s approach to Procurement of Goods and Services.- Constructed maps according to Business Process Model Notation (BPMN) rules.

Amy was a member of Capgemini Consulting's Graduate Programme, aligned to the CIO Advisory Services capability.Project roles included: - Investigation Stream Lead within a project delivering £250M of revenue maximisation and cost efficiency savings to the UK tax system. - Running the Project Management Office of a portfolio of projects at a Government department. - Communications Analyst responsible for delivering change management communications and strategic communications plans for an IT function. - Project Assurance Analyst, producing clear process maps and a robust User Guide to document the Project Health Check process (used to assess complex projects and provide recommendations).

- Managed the subscriber database to ensure the reliable distribution of publications to customers- Stakeholder management to facilitate the collation and dissemination of time-sensitive stock market data- Extracted and interpreted customer data to make marketing and pricing decisions- Designed, created and organised marketing campaigns; consistently securing record numbers of new subscribers- Resolved customer queries and problems

- Active member of King’s College London’s SIFE (Students in Free Enterprise) team, joining the Management Team as Treasurer and Director of the company in final year of university - Managing the company’s accounts, ensured financial stability and sustainability - Communicating with project leaders, management team, directors and external advisers - Writing grant applications to finance projects - Presented the team's achievements at the SIFE National Competitions 2010 and 2011

- Conducted market research to understand potential new customers- Telephoning ex-subscribers to secure repeat sales- Writing communications for existing and potential customers- Taking and processing payments

- Interpreting data and using initiative to make appropriate decisions based on this- Handling client queries and communications