Responsible for achieving growth for out-patient wound care service lines at three Mercy HospitalsDevelop and implement plans of action for establishing relationships with provider referral sourcesFacilitate quality, in-person conversations with the referral community including both affiliated and non-affiliated providersUtilize value proposition tools to strengthen contracted partnershipsCultivate relationships thru monthly campaigns to target referral sourcesCreatively work with each Program Director, hospital Marketing department and Healogics Marketing department to execute strategic marketing plansWork collaboratively to best determine key target referral sources and develop a systematic approach to build customer relationships and increase appropriate wound care center referrals

Responsible for implementation, ongoing management and strategic growth of the program including outpatient Wound Care, HBO, inpatient and outreach. Oversaw day-to-day program operations and was responsible for budgeting, revenue and cost management, reimbursement, quality management, performance improvement, marketing and community education, and human resource management. Maintained collaborative and consultative client relationships, integrating programs within the hospital organization and creating effective working relationships within the company, both internal and external to the hospital organization. Accountable for achieving program metrics, demonstrating the value proposition to the customer and contract retention.

Exceeded sales targets in the Arkansas, Oklahoma, Missouri, Kansas and Nebraska territories Sold accounts in the region to ensure maximum revenue generation Communicated ongoing contract and sales activities within the sales teams Demonstrated exceptional discovery and presentation skills through superior product and competitive knowledge Effectively cross-sold other WEX services. Targeted specific vertical segments and franchisee/association groups to capture un-penetrated opportunities.

Managed territory of 13 counties; 3,000+ members; 1,300+ providers; 19 hospitals and two Physician-Hospital Organizations (PHO)Conducted biannual on-site audits of delegated servicesDeveloped on-site orientation and education programs for providersWorked directly with providers and provider groups to resolve issues relating to claims payment, eligibility, reporting and other issues as they aroseConducted provider education as required in regulatory requirements and trainingWorked with Internal Provider Relations Representatives to enter and distribute information internally relating to physician changes, adds, terminations, etc. and regular distribution to appropriate physician groups.Analyzed and developed provider network to assure a marketable productEvaluated and completed provider contracting projectsInstrumental in the success of the HEDIS chart collection. Exceeded the goal of 92% for Arkansas and Oklahoma by reaching 95% collections

Supervised seven clinic employeesAudited 100% of charts for accuracySubmitted weekly reports to the Home OfficeOrdered materials and supplies within a budgetEnsured proper filing of all claims to Medicaid and Primary insuranceActed as Interim Clinic Manager at various locations prior to the opening of the Fayeteville Clinic

Organized and participated in regular departmental meetings with decision makersPrepared databases for new clinicsImplemented new Call Center for clinics prior to hiring a permanent managerScheduled Vaccines and Continuing Education & CPR courses for 200+ employeesOrganized information for new clinics (Occupational Health Clinics and Specialists available for referrals)Promoted to Clinic Manager of Fayetteville clinic