Amy Hiatt, Sa Email and Phone Number

Managed a high-profile product which streamlined the way operations created, tracked and executed contracts resulting in 50% cost-reduction due to time savings. Created and facilitated estimation training for 2 squads within the ART. Directed the completion of continuous improvement efforts to refine workflow and project delivery.Established and implemented Scaled Agile Framework (SAFe) standards and practices.Improved time-to-market significantly by streamlined delivery cadence.Coordinated and facilitated Agile Maturity Assessment.Effectively transformed Agile Delivery squad from novice to a high-performing, mature scaled-agile delivery squad.Led/planned Product Increment (PI) Planning as well as Iteration ceremonies (planning, daily standup, backlog refinement, retrospective, and demo).

Coached and Launched 2 squads within the finance space for ongoing development and support of Oracle implementation, as well as delivery of business-critical products to the customer portal.Authored and promoted best practices and procedures across 30+ squads.Served as Agile Delivery Lead for 2 enterprise product squads building greenfield applications utilizing Microsoft Azure.Reduced time-to-market for all 5 product squads within the ART by spearheading continuous improvement efforts across the ART.Steering committee member for Agile Center of Practice (COP).Directed Iteration ceremonies (planning, daily standup, backlog refinement, retrospective, and demo).Delivered Scaled Agile role-based-training for Leaders, Scrum Masters, Product Owners, and squads.Created a scrum board and source-of-truth for user stories, requirements, and iteration task tracking.Tracked budgets, ART burn rate, and feature costs using Jira Align.

Directed the upgrade of Windows VDI based applications to cloud based solutions for Risk Management. Established and led roadmap planning workshops and delivery sequencing model, as well as priority-driven sprint planning and action-oriented retrospectives.Created, managed and maintained the product backlog, work prioritization, assignment, and tracking in Jira.Conducted User Acceptance Testing. Introduced story acceptance criteria and accepted stories into the baseline.Tracked progress toward the release of products and presented initiative/project progress to the executive squad.

Scrum Master for 3 squads within an enterprise-wide, multi-million dollar program to modernize and accelerate The General into the future.New platform was built in the Amazon Web Services space and enabled the first automated deployment pipeline in company history.Onboarded four squads to accelerate project delivery and systematically transition the program to a SAFe delivery model. Introduced Program Increment Reporting and supported the update of success metrics to more outcome and value based. Implemented new templates in Jira designed for deliverable management within the SAFe model and a new platform for digitally capturing Program Increment (PI) plans. Coached members of six squads in the Agile / Scrum discipline, who were able to successfully meet Program Increment commitments.Led/planned Product Increment (PI) Planning as well as Iteration ceremonies (planning, daily standup, backlog refinement, retrospective, and demo).Pioneered vision and goal planning sessions, feature and story mapping sessions, and release planning.

Spearheaded the SDLC rollout/adoption and launch of 3 scrum squads across MDI (Music Data and Information 35 resources).Scrum Master for 3 squads delivering initiative to transform/migrate data from Legacy DB2 and Oracle to Azure SQL, and to design/implement a new Azure Data Warehouse.Introduced Agile delivery processes for data squads (ELT, Large Volume data loads, Data Warehouse and reporting services).Administered TFS (Now Azure DevOps) for creation of scrum board and source-of-truth for user stories, requirements and tracking of sprint tasks. Directed daily standups, sprint planning, backlog refinement, sprint demo, and sprint retro for all scrum squads.Reduced time to market from 1 - 2 years to 8 weeks.Broke down complex data problems into sprint work with continuous delivery (modeling, mapping, ETL, and BI lifecycle).Increased data freshness to near real-time by establishing an architecture work group to create a solution for incremental data updates so that large, slow, bulk loads would not have to run nightly. This roadmap led to attainable 30-, 60- and 90-day goals aligned with sprint releases, enabling customers to receive new data incrementally over time.Cultivated a strong squad environment and drove positive culture change for SDLC adoption and less employee turnover.At 6-month contract end, all 3 squads within MDI were now high-performing, agile squads with the ability to cross-train and self-manage.

Created healthy relationships between the business, Vantage users, and the IT product development squad to drive platform growth from home-grown, disparate solutions, to a commercially viable product.Conducted market and competitive analysis, as well as an evaluation of the current system to determine performance improvements/viable features for a commercial market and facilitate the product vision.Oversaw the migration of the Vantage platform to Microsoft Azure hosting and authentication to Auth0.Identified market needs and rolled out FreshDesk as a customer care solution for each product.Grew product squad to execute the new product vision and led product design sessions.Drove innovation across the business by leading Product Insight sessions with existing customers.Pioneered a Vantage Partnership program to onboard new logos into a charter program, identified areas of improvement, and increased communication between the IT product squad and end-users.Managed legacy platform, performing maintenance and addressing defects.Promoted Agile methodology, encouraged an MVP driven approach, and facilitated Scrum training sessions.Completed User Acceptance Testing throughout the lifecycle of the project.Led sprint planning, review, and retrospectives, as well as a ROI Case Study.

Managed web application projects for many services provided on TN.gov., such as Child Abuse reporting, ABC License. Managed relationships with the State Agency representatives to define vision and scope.Translated business requirements into prioritized user stories for a product backlog.Led daily scrum meetings for the team.Led Sprint planning and Sprint Review meetings.Led User Testing Sessions

Managed projects for multiple enterprise level products. We worked with Deloitte and similar clients as an their go-to lean and agile team. A team that could pivot on demand, keeping clients current and relevant. We were able to streamline complex processes through meaningful user experience. Our challenge was to connect our in-house resources with our clients' offshore vendors keeping in-sync with our clients' multi-level management teams and processes. DePalma Studios is a user experience focused shop, specializing in front-end architecture and development in the enterprise level software space.

Led some very talented and creative folks to develop a wide range of projects within several different markets. I was delighted to work many of iostudio's clients such as the Army National Guard, Second Harvest Food Bank, and Twice Daily. We were able to establish and grow authentic brands by encouraging interaction through both traditional campaigns and interactive experiences. iostudio is a full service marketing agency in Nashville, Tennessee which provides a wide range of marketing services including branding, web development, video production, ad campaigns and publishing.

• Responsible for defining front-end development coding standards and implementing them. • Attended weekly production meetings with management. • Mentored junior developers. • Created semantic HTML and CSS cross-browser compatible with a progressive enhancement approach.

• Created semantic HTML and CSS cross-browser compatible with a progressive enhancement approach. • Designed user experience focused designed for web.