Amy Johnson Email & Phone Number

Saint Paul, MN, US

Waconia, Minnesota, United States

-Responsible for ongoing documentation, facilitation, and evaluation of training programs and materials to streamline processes for customer care and enhance skills, knowledge, and performance across multiple locations.-Collaborate cross-functionally with teams including product, marketing, learning and development, leadership, and external consultants, to.

Waconia, Minnesota, United States

-Proactively collaborated with cross-functional teams to review dealer needs, provide feedback, and recommend process improvement which led to CRM platform and training updates.-Built rapport with accounts and sales teams by anticipating needs, offering problem solving solutions, and supporting business objectives.-Strong interpersonal skills led to an.

Greater Nashville Area, TN

-Effectively managed competing priorities while maintaining exceptional responsiveness to inquiries across diverse communication platforms such as calls, emails, chats and texts. -Promoted to a specialty team for proficiency in data entry, strong attention to detail, and ability to analyze data to identify and rectify inaccuracies.-Recognized and awarded.

Greater Nashville Area, TN

-Managed 45% of annual corporate investment by planning and implementing over 35 volunteer events, ranging in size from 20 to 1,500+ attendees.-Spearheaded communication between non-profit partners before, during, and after projects to identify goals, ensure project completion/success, and celebrate impact. -Revamped training materials, tools, and project.

Mall Of America - Bloomington, MN

-Cultivated a strong sales team by holding quarterly trainings, leveraging in the moment coaching based on observation and sales data, and recognizing successes.-Impactful people leader, ensured all direct reports (both leadership and individual contributors) exceeded company and personal sales expectations by an average of 22%. -Awarded the Sales.

Mall Of America - Bloomington, MN

Mall Of America - Bloomington, MN

Mall Of America - Bloomington, MN

Mall Of America - Bloomington, MN

- Drove personal sales through customer service and clienteling. Developed and maintained 15 customer relationships that spent $500 on average with each new product line.- Responsible for store operations including inventory management and merchandising. Operational organization led to a decrease in shrink numbers and increase in profitability.

London, United Kingdom

- Assisted with logistics to increase efficiency and meet order deadlines.- Managed social media and email blasts to strengthen company awareness.- Acquired new clientele throughout United Kingdom through research and soliciting.

Mall Of America - Bloomington, MN

Southdale - Edina, Minnesota

Southdale - Edina, Minnesota

- Collaborated with visual team to accomplish merchandising objectives.- Overcame obstacles that appeared during display projects by inventing innovative solutions.

Bachelor Of Science, Retail Merchandising & Business Management Minor

Bachelor Of Science, Retail Merchandising

Activities and Societies: University of Wisconsin Stout Retail Association, Stout Honor Roll