Amy Johnson Email & Phone Number

Saint Paul, Mn, Us

Waconia, Minnesota, United States

-Responsible for ongoing documentation, facilitation, and evaluation of training programs and materials to streamline processes for customer care and enhance skills, knowledge, and performance across multiple locations.-Collaborate cross-functionally with teams including product, marketing, learning and development, leadership, and external consultants, to provide strategic input on new product initiatives, identify impactful training opportunities, and drive successful product launches and… Show more -Responsible for ongoing documentation, facilitation, and evaluation of training programs and materials to streamline processes for customer care and enhance skills, knowledge, and performance across multiple locations.-Collaborate cross-functionally with teams including product, marketing, learning and development, leadership, and external consultants, to provide strategic input on new product initiatives, identify impactful training opportunities, and drive successful product launches and user adoption. -Develop curriculum plans and resources to effectively onboard and train both customer care and its leaders.-Lead training sessions for 50-100 individuals, both in-person and virtually. Show less

Waconia, Minnesota, United States

-Proactively collaborated with cross-functional teams to review dealer needs, provide feedback, and recommend process improvement which led to CRM platform and training updates.-Built rapport with accounts and sales teams by anticipating needs, offering problem solving solutions, and supporting business objectives.-Strong interpersonal skills led to an advancement to a $22 million sales territory. -Expert in customer complaint resolution, strategic problem solving, and consistent… Show more -Proactively collaborated with cross-functional teams to review dealer needs, provide feedback, and recommend process improvement which led to CRM platform and training updates.-Built rapport with accounts and sales teams by anticipating needs, offering problem solving solutions, and supporting business objectives.-Strong interpersonal skills led to an advancement to a $22 million sales territory. -Expert in customer complaint resolution, strategic problem solving, and consistent communication. Selected to mentor new team members in these areas.-Managed projects to centralize and improve training materials and resources used to support internal service/sales team members and support cross-functional collaboration. Show less

Greater Nashville Area, Tn

-Effectively managed competing priorities while maintaining exceptional responsiveness to inquiries across diverse communication platforms such as calls, emails, chats and texts. -Promoted to a specialty team for proficiency in data entry, strong attention to detail, and ability to analyze data to identify and rectify inaccuracies.-Recognized and awarded for three consecutive quarters as a top 10% of team to provide excellent customer service, boost team morale, mentor new staff, and… Show more -Effectively managed competing priorities while maintaining exceptional responsiveness to inquiries across diverse communication platforms such as calls, emails, chats and texts. -Promoted to a specialty team for proficiency in data entry, strong attention to detail, and ability to analyze data to identify and rectify inaccuracies.-Recognized and awarded for three consecutive quarters as a top 10% of team to provide excellent customer service, boost team morale, mentor new staff, and embody company core values.-Actively increased sales by 10% by mentoring new team members and evaluating team training materials. Updated the training process to provide better service leading to an additional $500 per person/week in sales revenue.-Assisted the training team by evaluating training materials and submitting ideas for new content.-Handled 40+ calls and 60+ email cases daily, quickly resolving inquiries and attaining 98% customer satisfaction. Show less

Greater Nashville Area, Tn

-Managed 45% of annual corporate investment by planning and implementing over 35 volunteer events, ranging in size from 20 to 1,500+ attendees.-Spearheaded communication between non-profit partners before, during, and after projects to identify goals, ensure project completion/success, and celebrate impact. -Revamped training materials, tools, and project resources to promote a quick and easy transition for incoming AmeriCorps members or contractors.-Led volunteer leadership… Show more -Managed 45% of annual corporate investment by planning and implementing over 35 volunteer events, ranging in size from 20 to 1,500+ attendees.-Spearheaded communication between non-profit partners before, during, and after projects to identify goals, ensure project completion/success, and celebrate impact. -Revamped training materials, tools, and project resources to promote a quick and easy transition for incoming AmeriCorps members or contractors.-Led volunteer leadership training for Hands On Nashville's annual volunteer day which supported 10,000 volunteers and 15 schools. Show less

Mall Of America - Bloomington, Mn

-Cultivated a strong sales team by holding quarterly trainings, leveraging in the moment coaching based on observation and sales data, and recognizing successes.-Impactful people leader, ensured all direct reports (both leadership and individual contributors) exceeded company and personal sales expectations by an average of 22%. -Awarded the Sales Excellence award for 3 consecutive years for managing my store to exceed sales goals.-Influenced district and corporate initiatives by… Show more -Cultivated a strong sales team by holding quarterly trainings, leveraging in the moment coaching based on observation and sales data, and recognizing successes.-Impactful people leader, ensured all direct reports (both leadership and individual contributors) exceeded company and personal sales expectations by an average of 22%. -Awarded the Sales Excellence award for 3 consecutive years for managing my store to exceed sales goals.-Influenced district and corporate initiatives by sharing sales strategies based on consumers response to visual and product marketing. Show less

Mall Of America - Bloomington, Mn

Mall Of America - Bloomington, Mn

Mall Of America - Bloomington, Mn

Mall Of America - Bloomington, Mn

- Drove personal sales through customer service and clienteling. Developed and maintained 15 customer relationships that spent $500 on average with each new product line.- Responsible for store operations including inventory management and merchandising. Operational organization led to a decrease in shrink numbers and increase in profitability.

London, United Kingdom

- Assisted with logistics to increase efficiency and meet order deadlines.- Managed social media and email blasts to strengthen company awareness.- Acquired new clientele throughout United Kingdom through research and soliciting.

Mall Of America - Bloomington, Mn

Southdale - Edina, Minnesota

Southdale - Edina, Minnesota

- Collaborated with visual team to accomplish merchandising objectives.- Overcame obstacles that appeared during display projects by inventing innovative solutions.

Bachelor Of Science, Retail Merchandising & Business Management Minor

Bachelor Of Science, Retail Merchandising

Activities and Societies: University of Wisconsin Stout Retail Association, Stout Honor Roll