Amy M.

Amy M. Email and Phone Number

IT Program Manager @ KMicro Tech, Inc.
Palm Beach Gardens, FL, US
Amy M.'s Location
Naples, Florida, United States, United States
About Amy M.

•Administering and providing support in O365 GCC and GCC High environments•MS Teams Administration and Teams Telephony Administrator•Microsoft SharePoint Server 2007-2019: Site administration, creating custom content and creating workflows, configuring web parts, managing assets, reviewing security controls, managing end-user account access as well as access by external partners•SalesForce Administration; BMC RemedyForce administration•Envoy Administration•UGK time systems•Adobe applications administrator and SME for Service Center•Develop and implement IT asset management policies, procedures, and best practices in compliance with US Dept of Defense/US Military regulations•MDM asset control, creating configuration packages and device deployment•Change Management•Agile/SCRUM certified•Process analysis and productivity solutions •Gathering and documenting business requirements•Review processes and procedures, collect system operational data for analysis•Analyzing and identifying issues and remediation issues with applications and systems integrations•SharePoint, intranet, forms-based application development and support•Technical documentation and system documentation•Project manager for plant and office facility moves•Maintaining smooth, secure operation of multi-user computer systems through coordination with internal team and external support partners•Device configuration management for MS Teams/CUCM/analog devices•Supporting WAP deployments and troubleshooting issues (Cisco and Aruba hardware)•Security camera server configurations, deployments and asset upgrades, maintenance, replacements•Utilization of Cisco Thousandeyes for SCM•Controlling access to, and maintenance and support for, all facilities security systems; working with the FSO on special projects•CI/CUI•COMSEC Experience•NIST compliance standards and regulations•Managing help desk bottlenecks; assure SLAs are met and act as liaison between end-users and PC support staff•Exchange, InTune, asset management, SCCM, WSUS, Group Policy, print server issues, wireless access issues, facilities security systems issues•TCP/IP, networks; computer configuration skills; remote manipulation of systems, remote monitoring and administration•Maintaining documentation on network topology and easy-access documentation for switchport configurations and mapping data connections for service center support techs•Infrastructure/Data Center Support - working on site in various data centers installing new hardware, decommissioning others, performing maintenance, updating configurations

Amy M.'s Current Company Details
KMicro Tech, Inc.

Kmicro Tech, Inc.

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IT Program Manager
Palm Beach Gardens, FL, US
Amy M. Work Experience Details
  • Kmicro Tech, Inc.
    It Program Manager
    Kmicro Tech, Inc.
    Palm Beach Gardens, Fl, Us
    View
  • Am General Llc
    Is&S Operations Support And Infrastructure Analyst
    Am General Llc Sep 2021 - Present
    South Bend, In, Us
    •Identify trending issues across various platforms across the organization, develop resolution or workaround strategies, and work with desktop support staff•Level 3 dedicated support •Administer and manage Service Desk ticketing system (SalesForce); implement changes, improvements, identify and resolve issues, data analysis, ad-hoc reporting, account security reviews•Work alongside external Help Desk team and as liaison with third-party support partners•Office 365 GCC administrator; currently working on migrating to Office 365 GCC High and creation of a new tenant•Microsoft Teams Global Administrator configuring, monitoring telephony, also responsible for all encompassing Teams configurations, working with INFOSEC to ensure compliance•Monitor network loads, bottlenecks; align with Change Management and stakeholders to integrate modified solutions•Security cameras administrator/SME responsible for all user access, hardware and peripheral configurations, resolving issues, ensuring security and compliance standards are met; server maintenance and load balancing, recommending enhanced solutions to the Facility Security Office•Moved two (2) plants and (1) non-operational facility to new locations, terminated IT services at a separate facility•Consistently pass Government CUI certifications and import/export requirements •SharePoint development and software implementation •Extranet (Citrix) access, setup and support•Project Team Lead for all end-user migrations and training•Dedicated support for Executive Management•SME for all Adobe Creative Suite applications, Apple OS/iOS, customized solutions•Global support for external consultants and AM General Partner access•Project Lead for three (3) manufacturing plants and one (1) Engineering and Design office, plant terminations including asset recovery and destruction of hardware, all per NIST guidelines
    View
  • The South Bend Clinic
    Is Operations Administrator
    The South Bend Clinic Feb 2020 - Dec 2020
    South Bend, In, Us
    •Liaise with, and provide training and support to, end users with computer operations, train IT staff on special software solutions•Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and networked peripheral devices; configure and test end user workstation software•Perform on-site analysis, diagnosis, and resolution of Tier II and Tier III Help Desk issues; provide recommendations and implementations for corrective hardware solutions including off-site repair•Preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitored PC performance•Assisting in development of long-term strategies and capacity planning; development and implementation of new computer projects•Create test environments and interface with users; log issues and assist network architects with UI development(s)•Liaise with third-party support and equipment vendors•Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables while adhering to HIPAA guidelines•Maintain and monitor help desk ticketing system; assign/re-assign and correct categorization•Assist Applications Team with end-user support for NextGen healthcare software
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  • Seres Ev
    Manufacturing Systems It Admin At Seres Ev (Sf Motors/Sokon Industries)
    Seres Ev May 2018 - Aug 2019
    •Infrastructure Support - building new network from ground-up•Decommissioning Cisco Systems network and communication devices•Installing and configuring Huawei networking technologies (including wireless access communication hardware)•Moving users, legacy systems and virtual environments from local-only LAN to new network, assigning new IPs, connections to US and overseas offices•Switchport configurations and new IP assignments•Support for Agile server installation•Troubleshooting and support for fiber optic issues•Project management and productivity solutions•Lead support for MIS issues using Confluence/JIRA•SharePoint training and support•MS Office 365 training and support•Asset management•Project Team member for ISO certification planning•Creating user network accounts (Active Directory and Azure)•Collaborating with third-party consultants, contractors and Union (UAW) staff•Configuring wireless access rights for users and visitors•Domain Change: Migrated all systems, network connected devices and users•Plan, configure, implement, maintain and support Envoy secure entry system for facility visitors, train and support employees and third-party security contractors•Support for facility-access security systems (Hirsch/Velocity) and camera systems (Panasonic)•Facility project lead for AT&T cellular network build from conception to completion•Staff on-boarding and off-boarding, customizing user hardware and software and related asset setups•Cisco VoIP device configurations, deployment and UCM support•Installation and configuration for SAP HANA system; project team member for planning and implementation•Printer configuration, network connectivity, resolving issues; thermal printing solutions and scanner support with SAP system•Support for migrating production systems (i.e., PLM/TeamCenter, Rockwell Automation) and facility services systems (MetaSys/Johnson Controls, Simplex, HVAC systems) to new network
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  • Am General Llc
    Information Systems And Services
    Am General Llc Dec 2014 - May 2018
    South Bend, In, Us
    Information Systems and Services•Network development and troubleshooting•SharePoint development and software implementation•Software suite integration•Remote access•Support for all Mac users•Dedicated support to Executive Management•Adobe product support and development•Extranet access, setup and support•SAP support•Development, training and support for specialized IT solutionsSPECIAL PROJECTS:•Team Member: Enterprise OS migration from Windows 7 to Windows 10•Team Member: Enterprise MS Office migration from Office 2007 and 2010 to Office 365•Team Member Lead: Information Systems equipment facility move for Service Parts and Logistics and Military Training Mishawaka IN to South Bend IN•Team Support Member: Facility move from Livonia MI to Auburn Hills MI for Technology and Engineering Center•Team Member: Closing the Commercial Assembly Plant•SME (Subject Matter Expert) for all Adobe applications•SME for customized software solutions•SME for Apple software packages•SME for iOSAdministrative Support / Series Planning • Dec 2014 - Sept 2015•Administrative support and Series Planning for Mercedes-Benz R-Class production launch
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  • Lippert Components
    It Systems Integration & Process Analyst, Acquisitions
    Lippert Components May 2014 - Oct 2014
    Elkhart, Indiana, Us
    Technical solutions integrating Lippert’s new acquisitions into the LCI environment• Document processes and integrate systems from new acquisitions into LCI systems• Setup and maintain SharePoint 2013 sites and workflows• Interviewed and documented departmental personnel, workflow processes, communicationmethods; created data models for recently acquired corporations to prepare for integration intoLippert's (LCI) ERP system• Identifying existing hardware and software specifications and special peripherals required perdepartment and ensured same systems were able to support the LCI environment, reporting onupgrades or replacement hardware required before integration• Introductory training for ERP, SAP and related system applications (NAV, SharePoint, Lync,support document locations) to new personnel• Development team process analysis, modeling and development
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  • Aunalytics
    Network Operations Center Technician
    Aunalytics Nov 2011 - Jan 2014
    South Bend, In, Us
    Managed IT services and cloud-based computing solutions• Network patching, technical support• Server load monitoring and support• Support for Citrix users; monitoring and balancing• Creating and managing user accounts (Active Directory)• Creating and managing mailboxes and mail store assignments (Exchange); managing mail filters• Level 1, 2 and 3 technical support; troubleshooting case escalations• Support and troubleshooting for VoIP issues• Website maintenance for hosted accounts• UI/UX, custom graphic creation, Info graphics• Development of marketing materials, graphic design services, digital forms development• Answering all incoming support calls, managing help desk ticketing system with multiple SLAdesignations, determining case escalations• Administrative and technical support for Senior Managers as needed for implementation ofcustomized solutions
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  • The Sergio Corporation
    Marketing Logistics Support Manager
    The Sergio Corporation Mar 2011 - Nov 2011
    Create new website/support for existing sites for subsidiary companies• SEO, web analytics• Custom graphics• Tradeshow materials and signage• Creating custom binders documenting statement of qualifications, bonds, MSDS sheets, auditing line-item amounts and bid totals
  • Office Interiors
    Account Coordinator
    Office Interiors Feb 2004 - Feb 2009
    Granger, In, Us
    High-end commercial furniture as well as communication solutions• Project support: animation, visualizations, custom graphics• Maintain specialty symbol library for ACAD• Creating custom graphics and image libraries for projects; creating custom forms for variousapplications• Identifying contract and bid requirements in the Federal, State, Local, Educational and Healthcare market segments• Importing electronic data from specification software (EDI) to order entry and accounting system, formatting to specific manufacturer file requirements• Identifying manufacturer production lead times, tracking orders to coordinate timely delivery and installation dates
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  • Redline Quest Products / Quest Industries
    Erp/Systems Analyst And Software Development
    Redline Quest Products / Quest Industries Oct 2002 - Nov 2003
    Medley, Florida, Us
    SYSTEMS ANALYST - Position began as an addition to the technical systems analytics team merging the final legacy systems into new ERP system. •Provided analytics, created new and updated existing data process models based on use case interviews•Trained employees on new systems•Created automated reports for all departments of company and on per-client requestART DEPARTMENT PROJECT SUPPORT•Proofing packaging artwork before final press, sourcing materials and manufacturing materials, procuring quotes through various overseas manufacturers and setup SKUs in ERP system for production scheduling•Documentation and publishing corporate visual standards for printed and digital materials, generating creative magazine ads, reviewing corporate branding deviation requests•Scheduling delivery and setup of products and related trade show materials to venue, hiring models, coordinating all travel arrangements for trade show vehicles and sponsored individuals, ordering promotional items and door prizes•Generating all required documents for overseas shipments•Data analysis and reporting for Quality Control department•Special projects including bulk mailings, sales kits, plan-a-grams, special advertisements for distributors/dealers, special marketing kits for sales team; website announcements, and ad-hoc printed materials, visual aids and digital content
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  • Deloitte
    Support Developer I - Management Solutions & Services Erp Solutions/Production And Design
    Deloitte 1999 - 2000
    Worldwide, Oo
    •Prepared RFI and bids for Management Solutions and Services implementing SAP systems•Created custom graphics and style sheets specific to each RFI/Bid; proofing and editing text, page transitions, style sheets and layout•Managed data and prepared all hard copy materials for RFI/Bids
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  • B & G Yacht - Naples, Fl
    Digital Integration And Document Reorganization
    B & G Yacht - Naples, Fl 1997 - 1997
    •Digital forms development•CRM data entry and organization•Scanning documents for OCR and indexing•Converting Lotus 1-2-3 files to Excel•Organizing and allocating directory locations for documents•Hardware specifications needs assessments for new PCs, input devices and peripherals
  • Boran Craig Barber Engel Const
    Engineering Support
    Boran Craig Barber Engel Const Jan 1995 - Aug 1996
    Engineering Support
    View

Amy M. Education Details

  • Rollins College
    Rollins College
    Civil Engineering
  • Ivy Tech Community College
    Ivy Tech Community College
    Technical Refresh Courses
  • University Of Central Florida
    University Of Central Florida
    Technical Drafting
  • Valencia College
    Valencia College
    General
  • Barron Collier High School
    Barron Collier High School
    High School

Frequently Asked Questions about Amy M.

What company does Amy M. work for?

Amy M. works for Kmicro Tech, Inc.

What is Amy M.'s role at the current company?

Amy M.'s current role is IT Program Manager.

What schools did Amy M. attend?

Amy M. attended Rollins College, Ivy Tech Community College, University Of Central Florida, Valencia College, Barron Collier High School.

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