Senior Cx Program Manager
Current
Nov 2024 - Present
AeroLeads people directory · profile
Amy Ramirez Email & Phone Number
Senior CX Program Manager
at
Workday
1 work email found
@workday.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior CX Program Manager
Location
El Paso Metropolitan Area, United States
Company size
Who is Amy Ramirez? Overview
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Quick answer
Amy Ramirez is listed as Senior CX Program Manager at Workday, a with 13238 employees, based in El Paso Metropolitan Area, United States. AeroLeads shows a work email signal at workday.com and a matched LinkedIn profile for Amy Ramirez.
Amy Ramirez previously worked as Client Experience Analyst at Workday and Senior Client Experience Analyst at Adp. Amy Ramirez holds Bachelor Of Business Administration - Bba, Marketing from The University Of Texas At Austin.
Company email context
Email format at Workday
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{first}.{last}@workday.com
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AeroLeads found 1 current-domain work email signal for Amy Ramirez. Compare company email patterns before reaching out.
Profile bio
About Amy Ramirez
Always Be Learning! Highly motivated Business Analyst with a demonstrated history of working in the human resources industry and media industry. Skilled in Spanish, Microsoft Excel, Report Design, Project Management, and Customer Service. Strong business professional with a Master of Business Administration - MBA focused in Finance from The University of Texas at El Paso and a Bachelors in Business - Marketing from the University of Texas at Austin.
Listed skills include Customer Service, Sales Operations, Stattools, Retail Marketing, and 23 others.
Current workplace
Amy Ramirez's current company
Company context helps verify the profile and gives searchers a useful next step.
Workday
6 roles
Amy Ramirez work experience
A career timeline built from the work history available for this profile.
Client Experience Analyst
Jul 2022 - Nov 2024
Senior Client Experience Analyst
Conduct qualitative and quantitative research to collect client feedback and identify opportunities for our products, services, and processesDevelop PowerBI dashboards to analyze qualitative and quantitative datasets and effectively capture insightsImplemented a CX content library via Sharepoint to archive interviews, categorize trends, and share insights with cross-functional teamsDesigned interview forms using InfoPath to capture customer demographics and qualitative insights to automate our documentation initiativeSynthesize qualitative findings using text analysis, journey mapping, ethnographic interviews, and thematic analysis
Feb 2022 - Jul 2022
Business Data Analyst
Developed reports to assess client satisfaction based on call reason, product bundles, client tenure and client revenue valuation Designed a Tableau dashboard to display customer support case management which improved case activity performance by 4%Leveraged SQL databases and developed multi-functional reports and disseminate insights to leadership teamDelivered ad hoc requests to leadership varying from sales data, account compliance, associate performance, and client satisfactionCollaborated with leadership to uncover gaps in processes and develop reports to track and address process improvement
Mar 2020 - Feb 2022
Regional Project Coordinator
Created and executed region communications regarding updates in compliance, field technology and internal processesRedesigned, organized, and managed internal communication web page and increased site visits by 12%Served as liaison between regional leadership and corporate project managers to prepare, execute and manage initiativesEvaluated associate training gaps by collaborating with technical support, field associates and managers on a monthly basisBuilt cross functional partnerships with technology and product development teams to effectively communicate upcoming changes to field associatesServed as backup reports analyst for the region on a frequent basis
Apr 2019 - Mar 2020
Sr. Implementation Consultant
Implemented payroll and tax software for over 800 accounts for small business clients totaling up to 1M in client annual revenueConducted client meetings to regularly educate them on payroll and tax software, address product adoption opportunities and troubleshoot any outstanding issues Delivered a net promoter score of 87.5 against the region average of 67 through customized client meetings and account auditsDeveloped a net promoter score simulator via Excel to assess number of promoters needed to reach regional scoreCollaborated with analysts, quality control, sales partners, and other product specialists to enhance client experienceTrained service associates to implement new clients which led to a 3% lift in new client accounts started in fiscal year 2019
Mar 2017 - Apr 2019
Team & coworkers
Colleagues at Workday
Other employees you can reach at workday.com. View company contacts for 13238 employees →
JB
Jordan Beck
Colleague at WorkdaySan Francisco, California, United States
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KG
Kalpana Gankat
Colleague at WorkdaySanta Clara, California, United States
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SM
Sumayya Mahin
Colleague at WorkdayEranad, Kerala, India
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RO
Richard O'Donnell
Colleague at WorkdayIreland
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SN
Symphorien Ntambue
Colleague at WorkdayToronto, Ontario, Canada
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EL
Ethan Leitz
Colleague at WorkdayGreater Chicago Area, United States
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DF
Dylan Fontillas
Colleague at WorkdaySan Francisco, California, United States
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TS
Tabitha Steager, Phd
Colleague at WorkdayGreater Seattle Area, United States
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TS
Tam Sakr (Sar)
Colleague at WorkdayBerkeley, California, United States
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JM
Jacob Maslana
Colleague at WorkdaySan Francisco Bay Area, United States
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Jordan Beck
Colleague at WorkdaySan Francisco, California, United States
View →
KG
Kalpana Gankat
Colleague at WorkdaySanta Clara, California, United States
View →
SM
Sumayya Mahin
Colleague at WorkdayEranad, Kerala, India
View →
RO
Richard O'Donnell
Colleague at WorkdayIreland
View →
SN
Symphorien Ntambue
Colleague at WorkdayToronto, Ontario, Canada
View →
EL
Ethan Leitz
Colleague at WorkdayGreater Chicago Area, United States
View →
DF
Dylan Fontillas
Colleague at WorkdaySan Francisco, California, United States
View →
TS
Tabitha Steager, Phd
Colleague at WorkdayGreater Seattle Area, United States
View →
TS
Tam Sakr (Sar)
Colleague at WorkdayBerkeley, California, United States
View →
JM
Jacob Maslana
Colleague at WorkdaySan Francisco Bay Area, United States
View →
2 education records
Amy Ramirez education
Bachelor Of Business Administration - Bba, Marketing
Master Of Business Administration - Mba, Finance, General
FAQ
Frequently asked questions about Amy Ramirez
Quick answers generated from the profile data available on this page.
What company does Amy Ramirez work for?
Amy Ramirez works for Workday.
What is Amy Ramirez's role at Workday?
Amy Ramirez is listed as Senior CX Program Manager at Workday.
What is Amy Ramirez's email address?
AeroLeads has found 1 work email signal at @workday.com for Amy Ramirez at Workday.
Where is Amy Ramirez based?
Amy Ramirez is based in El Paso Metropolitan Area, United States while working with Workday.
What companies has Amy Ramirez worked for?
Amy Ramirez has worked for Workday and Adp.
Who are Amy Ramirez's colleagues at Workday?
Amy Ramirez's colleagues at Workday include Jordan Beck, Kalpana Gankat, Sumayya Mahin, Richard O'Donnell, and Symphorien Ntambue.
How can I contact Amy Ramirez?
You can use AeroLeads to view verified contact signals for Amy Ramirez at Workday, including work email, phone, and LinkedIn data when available.
What schools did Amy Ramirez attend?
Amy Ramirez holds Bachelor Of Business Administration - Bba, Marketing from The University Of Texas At Austin.
What skills is Amy Ramirez known for?
Amy Ramirez is listed with skills including Customer Service, Sales Operations, Stattools, Retail Marketing, Microsoft Excel, Spanish, Microsoft Word, and Strategic Planning.
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