Mac Deployment Specialist for Wipro Limited. Currently serve as onsite Mac Lead Administrator for Fruit of the Loom headquarters in Bowling Green, KY. - Utilize Jamf Pro for Apple device management- Management of Windows devices with Microsoft SCCM for image workflow, package creation, and software deployment- Microsoft Intune utilization for iOS device management

• Handle 3rd level support requests, primarily with Apple products as well as Windows and mobile devices either with vendors, department, or university faculty/staff• Implement and monitor macOS and Windows server OS’s• Create and maintain documentation on technical processes• Maintain system images through DeployStudio for all supported releases of MacOS and MacOS servers used for imaging purposeso Use of shell scripting for customization, editing, and securityo Deploy software packageso Create unified OS User Experience• Maintain software packaging and deployment for university owned machines through open-source program, Munki• Manage and maintain MDM client for university MacOS machines• Assist with management of university-wide AD print servero Coordinate with vendor on device deliveries and setupo AD print object creation and GPO creation for deployment• Serve as the division expert regarding Apple based technology and will serve as the division expert on all supported Apple products• Provide consultation to other areas of IT and WKU clients when needed

• Build and deploy Apple OS X images for classroom computer labs• Determine equipment needs and make recommendations based on technical research, competitive pricing and appropriateness• Make all maintenance and technical upgrade purchases• Coordinate with Academic Technology on hardware and software, including licensing agreements• Coordinate with Information Technology and PDC on classroom improvements, redesigns, and remodeling• Administer Apple and Windows desktops, laptops and servers• Administer and troubleshoot multiple Linux, OS X, and Windows based servers• Provide training and technical support for SJ&B faculty and staff, including classroom support of projectors, multimedia hardware, computers, printers, and software.• Maintain and update content on SJ&B website • Aid in the use/training of the Adobe Creative Cloud• Develop and manage computer hardware, peripheral and software inventories• Maintain, update, and troubleshoot multimedia lecterns for normal class periods and special events• Troubleshoot WKU News Channel 12 broadcast server equipment, including servers and workstation computers that operate the AVID iNews client and Deko software suite• Troubleshoot WKU Revolution 91.7 broadcast server equipment, including servers and workstation computers that operate the NexGen broadcast clients and NexGen server software • Maintain, image, and support Imagewest machines, printers, and software

Managed and coordinated campus wide Active Directory and Exchange migrationsSupervised employees, coordinated with departmental members, migrated actual machines to the Active Directory server, troubleshot PC issues, created and managed Active Directory objectsConducted testing with Outlook, Entourage for Mac, and Thunderbird mail programs for Microsoft Exchange testing, and informed clients on the abilities and changes of Microsoft OutlookAssisted clients over the phone and in person regarding third level IT support issuesMaintained and managed multiple server rights and services