Amy Trice Email & Phone Number

Philadelphia, Pa, Us

West Chester, Pa

I led a testing effort involving 12 teams across 15 applications to launch a new automated payment system, which is currently being used in production. I designed a conversion tool to validate the conversion output in the test environment as well as production for 1.2 million customers. I led a team of people to create a taxation engine to test the migration of customer billing to a new taxation engine. The tool has a <1% variance from the corporate tax software and was able to be used as the primary validation tool. I am currently the primary test lead for all financial changes to the system.

West Chester, Pa

In this role, I functioned as a test lead for large scale projects. I was the test lead for a major billing system conversion as well as a full end to end billing and provisioning project for a home security system. During this time I authored the template for the financial reconciliation between the legacy system and the new system to account for the transfer of earned and unearned revenue as well as write off revenue. This reconciliation in the test environment was used as part of the predictive analysis of revenue impacts when the conversion went live.

West Chester, Pa

As a level 2 Test Engineer, I analyzed requirements, authored Test Strategy and Test Summary documentation, and became an expert user of HP ALM. I worked independently on single resource projects from requirements gathering to test summary completion. I provided all deliverables for the projects I was assigned.

West Chester, Pa

My efficiency with the billing system gave me the opportunity to step into the Quality Assurance Billing team. I wrote test scenarios, executed test cases, and developed basic automated test cases for the Comcast billing system.

New Castle, Delaware

I worked in the Comcast call center for three years as on phone technical support for Comcast Internet Service. I walked customers through basic internet troubleshooting as well as advanced OS cleanup and repair. During my time there I gained valuable experience learning to communicate with customers as well as efficiently use the software tools and billing systems to meet KPIs such as low call time, high sales numbers, and low repeat calls.