Amy Power Email and Phone Number
purchase, new york, united states
Amy Power's Location
Cork, County Cork, Ireland, Ireland
Amy Power's Contact Details
Amy Power work email
- Valid
- Valid
- Valid
- Valid
Amy Power personal email
n/a
Amy Power phone numbers
About Amy Power
Experienced IT Professional with a demonstrated history of working in the utilities and Food Services industries. Skilled in Microsoft Office, Service Now, Sharepoint, amongst others. Has a strong understanding of business and IT processes with a BBIS Honours degree in Business Information Systems from Cork Institute of Technology.
Amy Power's Current Company Details
Pepsico
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IT Service Management Senior Supervisor PepsiCo
purchase, new york, united states
- Website:
- pepsico.com
- Employees:
- 130301
Amy Power Work Experience Details
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It Service Management - Service Desk And Dr LeadPepsico Nov 2021 - PresentCounty Cork, IrelandPepsiCo's PGCS Sector IT Service Management Lead for Service Desk, local field support teams in Cork Campus and Disaster Recovery Governance. Incident and MIM management, service improvement, customer service all a key part to this customer facing role.
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It Service Management Governance LeadPepsico Sep 2019 - Oct 2021County Cork, IrelandGovernance Lead for key ITIL processes within the PGCS Sector of PepsiCo, namely Change & Release Management, Configuration Management, Problem management and Service Transition. Key focus on operation stability and process improvement as well as heading up the governance role for the sectors IT Disaster Recovery.
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It Business Patner, Group & Business ServicesErvia Jul 2018 - Sep 2019Cork, Munster, IrelandIT Business Partner for Ervia's Shared Service and Group departments. Working along side department heads to developing requirement specifications, point of escalation on IT Problem solving and managing IT CAPEX submissions and budgets for department projects process improvements. Patterning with business departments and IT teams to deliver quality IT support and improvements thought stakeholder management and business engagement. -
Service Management AnalystErvia Dec 2014 - Jul 2018Change Advisory Board(CAB) manager and analyst for the Change & Release Management processes and Problem Management process. Worked on ITIL process process improvements , stakeholder communications and managing RCA collections and reviews, and working with IT resolver groups to define issues and resolutions. Service Now development to streamline the application to Ervias ITSM Processes, including workflow development, Catalog management, creation and maintenance of Requests, Incidents, Problems and Changes. Creation of all training documentation for the Change Management Module in Service Now and carried out training sessions will all users. Led tender competitions for IT Service Management; one for an enduring ITSM PaaS Solution and another for the IT Service Desk.
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Graduate Ict Business AnalystKerry Group Aug 2012 - Dec 2014DublinAugust 2012 – January 2013I initially began my career with Kerry working on the SAP implementation. The group are currently rolling out SAP globally as part of a 10 year project. I worked alongside the Data Lead for the projects 4th Release into Denmark and the Netherlands. Main duties involved; gathering legacy data, validating data and working with the superusers to ensure ontime, in full delivery for data while working together with the data conversion team for loading the Data into SAP. It was the first release to include all modules including SCM and Manufacturing modules. SAP was successfully implemented into 3 Kerry sites in January 2013.February 2013 – October 2013During the next period of my career I focused on project management of a portfolio of ICT projects. Mostly network integration projects with the exception of a new customer care office set up and a 3PL warehouse introduction project. My role was to project manage all ICT aspects of the projects, aligning, where present, to the overall project managers. I worked closely with the Kerry Networking team, site services team and various other internal and external personnel to roll out a successful portfolio of projects.October 2013 - December 2014 Focused solely on Business Engagement where I was the business engagement representative for 9 Kerry sites in the EMEA region as well as the representative to the Customer Care, RD&A, PMM, procurement, CRM and HCM functions. My role involved working with both the sites, and the functions, on any upcoming ICT project or requirements they had. A lot of focus was given to the SAP project in recent times but the scope of the role was much greater than that. All change requests, project proposals, ICT requests, issues etc. came through me to the relevant ICT personnel. We worked as an intermediate to the Kerry Business and the various ICT Functions.
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Part-Time Technical Support Agent On The Google TeamVoxpro Oct 2011 - Mar 2012Blackrock, CorkI worked for Voxpro, a multilingual Business Process Outsourcing provider delivering customer contact solutions to companies and organisations, ranging from SME’s to multinational corporations, including leading international blue chip companies. I work on the Google technical support team, providing Google Apps customers with telephone and email support. From working at Voxpro I have gained extensive knowledge of how to troubleshoot problems, deal with customers, and I have also developed my communication skills along with my interpersonal skills. -
Junior Intern In Networking ItBord Gais Eireann Mar 2011 - Sep 2011As part of third year I undertook a six-month work-placement working for the Business IT section at Bord Gais Eireann Headquarters in Cork. During my time at BGE I worked with Maximo and Asset management in conjunction with Click scheduling client. I assisted users with interface errors in relation to Click and Maximo. I resolved incidents raised by users in relation to Interface errors resulting in status discrepancies on work orders. I wrote procedures for the service desk. I Covered change management roles in absence of the Change manager. I assisted with problem management tasks for the Problem manager. I actively monitored all interfaces on the Oracle Service Bus between Maximo, Click and OEBS to ensure no interface transactions are left in an inconsistent, incomplete or transient status. I resolved all such delayed interface transactions through the available system tools to ensure that they completed successfully. -
Customer Service OperatorDunnes Stores Jun 2009 - Jan 2011Dealing with complaints and customer queries. Answering telephone calls. Operating register for refunds and sales. Balancing safe and accounting for cashiers' floats at the end of the day. -
Sales AssistantMahers Sports Dec 2004 - Aug 2008Attending to customers, till operator, balancing till contents, assisting with store lock-up procedures and training in of new staff.
Amy Power Skills
Mysql
Project Management
Visio
Visual Basic
Teamwork
Microsoft Office
Sap
Sql
Css
Microsoft Excel
Customer Service
Php
Html
Team Leadership
Java
Oracle
Windows
Javascript
Vmware
Technical Support
Itil V3 Foundations Certified
Change Management
Time Management
Microsoft Word
Communication
Powerpoint
Business Analysis
Amy Power Education Details
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Information Technology
Frequently Asked Questions about Amy Power
What company does Amy Power work for?
Amy Power works for Pepsico
What is Amy Power's role at the current company?
Amy Power's current role is IT Service Management Senior Supervisor PepsiCo.
What is Amy Power's email address?
Amy Power's email address is am****@****rvia.ie
What is Amy Power's direct phone number?
Amy Power's direct phone number is +353189*****
What schools did Amy Power attend?
Amy Power attended Cork Institute Of Technology.
What skills is Amy Power known for?
Amy Power has skills like Mysql, Project Management, Visio, Visual Basic, Teamwork, Microsoft Office, Sap, Sql, Css, Microsoft Excel, Customer Service, Php.
Who are Amy Power's colleagues?
Amy Power's colleagues are Nadir Hussain, Selçuk Karakaya, Jhomar López, Miguel Butanda, Louis Thiollier, Rodolfo Contreras, Caitlyn Carver Waldon.
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