Amy Hess Email & Phone Number

As a Client Partner, I leverage my extensive experience within the Energy & Resources industry to drive business growth and foster long-term client relationships. I am focused on client engagement, building strong relationships with senior stakeholders, and identifying new opportunities. I also ensure accurate financial forecasts and manage risks effectively. My focus is on continuous improvement, innovation, and fostering a culture of high performance within my team.

Roseville, California, United States

As a part of this job role, I oversaw all facets of financial management such as profit and loss (P&L), billings, forecasting, time, and expense management to streamline all fiscal processes.I led the Client Services team, which focused on delivery excellence and account growth. I was assigned with the task of supervising business development activities including account management, proposing services, software, and closing opportunities for both new and existing clients.My duties comprised of leading team to expand service offerings and create innovative and cost-effective solutions by working closely with product teams, software engineers, and customers to increase product quality and sales.Below listed are some of my achievements within this role:• Set and achieved objectives by executing strategic action plans focusing on consistent organizational growth.• Grew business unit revenue by over 20% in 2023• Surpassed revenue goal by 10% in 2022 and gross profit goal by 30% by leveraging consultative approach.• Improved software product delivery by revitalizing implementation process.• Boosted revenue and nurtured relationships with customers by directing high-performing team of engagement managers.• Maximized organizational growth by leading and unifying efforts with team members assuring exceptional performances.

Roseville, California, United States

Direct Technology was acquired by Launch Consulting.

Roseville, California

• Responsible for execution and management of contracts with key client accounts. • Maintain comprehensive account plans including strategies to expand business opportunities• Identify and engage key decision makers within client organizations • Develop forecast, budget, and financial reporting for all key accounts• Collaborate with sales team in the development of strategy and forecasts • Identify strategic relationships and initiatives that align with the overall strategy and vision for the organization• Coordinate with the Operations Team (Project Management, Software Implementation, Support, Training) in order to meet account performance objectives and customers' expectations.

Roseville, California, United States

Within this job role, I analyzed clients existing technology solutions for power pooling authority in California to improve competitive skills and maintain smooth-running workplace.It was me who evaluated and interviewed external software vendors to improve sales and attract customers through effective products.My achievements are as follows:• Executed cost-effective strategies to minimize production cost and increase sales value.• Developed technical roadmap and implemented strategic plans, ensuring accurate execution of plans.

Sacramento, California Area

In this role, I spearheaded customer project delivery process to ensure delivering real value against business opportunity and retain and attract new customers with maximum satisfaction.It is worth mentioning that I nurtured strong positive relationships with clients by engaging customers in technology solutions deployment.I created functional and business requirements documents to make better estimates, reduce cost, improve customer satisfaction, and shorten project duration.A section of my key contribution include:• Delivered both web-based and on-site application training to enhance product understanding.• Led user acceptance testing and production deployment efforts to improve software quality as well as acceptance rate ensuring positive end-user experience.• Achieved organizational by managing various business development processes such as targeting clients, offering services, displaying software, and closing opportunities for both new and existing clients.• Collaborated with emerging countries regarding software implementation design to boost economy.

Sacramento, California Area

• Led, coached, and mentored team of Program Managers, Project Managers, Business Analysts, Developers and Quality Assurance Analysts that support SaaS and Custom Software Solutions• Responsible for business development including targeting clients, proposing services, software demonstrations, and closing opportunities for both new and existing clients• Financial management for division including Profit and Loss (P&L) responsibility, billings, time and expense management • Monitored and reported P&L updates, Gross Margin, and Net Income after expenses weekly to CEO and CFO• Formulated policies and strategic plans to support current team and future growth• Responsible for operational hiring, project staffing, training, and performance planning • Served as an escalation point for all clients• Subject Matter Expert (SME) in Energy Efficiency Program Management and EECP SaaS product

• Owned client relationships and engagements related to technology solutions deployment• Managed long-term, multi-phase projects with multiple partners, clients, and objectives• Project scheduling and task level management for a portfolio of clients• Resource management, planning, and allocation across multiple projects.• Weekly profit and loss management • Led client communication, including update calls and reporting

• Led JAD sessions• Functional and Business Requirements Documents development• Weekly client project status meetings and reporting• Managed User Acceptance Testing effort with clients• Performed on-site and online user training• Training/User manual development

San Francisco Bay Area

• Technical and Functional Product Lead for marketplace and e-procurement implementations • Created functional requirement documentation for clients• Managed project deadlines, issues, and deliverable status • Provided software demonstrations, proof of concepts, proposals, and scoping • Customized application user interface by modifying JSP pages and XSL stylesheets • Developed and executed system test plan and scripts for out-of-the-box software application

Greater Los Angeles Area

• Gathered functional and technical specifications with client teams• Developed SAP data conversion programs and application interfaces• Developed web applications• Assisted junior programs with technical issues and performing code reviews• Created and executed unit and system test scripts