Amy Fink Email and Phone Number
As a seasoned leader with a decade of experience in the SaaS and technology industry, I am passionate about driving revenue growth through strategic planning, cross-functional collaboration, and a relentless focus on the customer experience.As the Head of Revenue at Decimal, I oversee our Marketing, Sales, Solutions, & Partnerships teams. I aim to ensure these functions work seamlessly together to maximize efficiency, drive growth, and deliver exceptional value to our clients.Previously, as the Chief of Staff at Decimal, I oversaw various strategic initiatives, ensured team alignment, and drove operational excellence. I have a proven track record of building and leading high-performance teams, implementing process improvements, and reducing operating costs while enhancing the overall customer experience.My approach centers on placing the customer at the forefront of all strategies. By designing and implementing initiatives that meet and exceed customer expectations, I aim to drive business growth and success. Leveraging my experience and skill set, I am committed to supporting our valued customers, ensuring their satisfaction, and enhancing their overall experience with our solutions.
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Operations And Customer SuccessPerformance Improvement Consultants, LlcIndianapolis, In, Us
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Director Of RevenueDecimal Jul 2024 - PresentFully Remote, Us• Set vision and direction for all functions to drive strategic growth and maximize revenue at Decimal.• Lead cross-functional teams in Marketing and Partnerships to ensure exceptional value delivery to clients.• Achieve revenue increases through effective strategies and cohesive operations. -
Executive Chief Of StaffDecimal Jul 2022 - PresentFully Remote, Us
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Operations ConsultantViral Launch Sep 2021 - Jun 2024Reston, Viriginia, Us• Managed operational administration, human resources, and hiring processes at Viral Launch.• Conducted data analysis and reporting to drive operational improvements.• Provided executive support and SaaS consulting services to optimize customer support. -
Director Of Customer SuccessViral Launch Feb 2020 - Sep 2021Reston, Viriginia, Us
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Head Of Customer Success And Professional ServiceViral Launch Aug 2018 - Feb 2020Reston, Viriginia, Us
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Director Of Customer SuccessPillar Sep 2021 - Jun 2022Indianapolis, Indiana, UsAs the Director of Customer Success at a High Alpha Venture-backed SaaS startup, I established and led a high-performing team focused on ensuring customer satisfaction and success. I drove customer retention, expansion, and advocacy by developing tailored strategies, fostering strong customer relationships, and collaborating cross-functionally. -
Project Manager - Global OperationsDetermine Dec 2016 - Aug 2018Cherry Hill, New Jersey, UsAs a Project Manager in Global Operations, I oversaw and coordinated various projects essential to the seamless functioning of operations on a global scale. My responsibilities included leading cross-functional teams, managing project timelines and budgets, and ensuring the successful delivery of solutions aligned with organizational objectives. I collaborated closely with stakeholders from different departments and geographical locations to drive project success and achieve business goals. Through effective communication, strategic planning, and meticulous execution, I was key in optimizing processes and enhancing operational efficiency across the organization. -
Continuous Improvement CoordinatorAngie'S List Aug 2014 - Nov 2016Denver, Co, UsAt Angie's List, I spearheaded cross-functional and transformational initiatives aimed at driving significant business value. Our team's vision was to cultivate a culture that embraces continuous improvement, project management best practices, and positive change to support Angie's List's mission.In this role, I collaborated with various teams to manage large-scale organizational initiatives and streamline processes, acting as a catalyst for change within the organization. I provided project management methodology and tools to foster a shared project management culture, striving to enhance efficiency and effectiveness across the board. -
Project CoordinatorAngie'S List Feb 2013 - Aug 2014Denver, Co, UsDrawing from my background in customer experience, supporting customers, and problem-solving, I assumed a role on a team tasked with launching a new website for Angie's List.As a Subject Matter Expert (SME) for customer experience, I played a pivotal role in collaborating closely with the Product Development team, Engineering, and leadership. My responsibilities included providing expert guidance and insights to help build new tools to enhance the user experience for Angie's List users.Throughout the project, I adeptly resolved problems, addressed inquiries, and responded to customer feedback professionally and on time. By leveraging my expertise and collaborative skills, I contributed to successfully executing the website launch, ensuring alignment with organizational goals and objectives.
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Account Relationship SpecialistGannett Jan 2012 - Feb 2013New York, Ny, UsAs a Digital Employment Sales Center (DESC) team member at Gannett, I played a key role in selling CareerBuilder.com and other recruitment solutions to companies in Gannett newspaper markets nationwide. My responsibilities included driving revenue from existing customers and prospects by providing top-tier employment solutions. By leveraging my comprehensive knowledge of the industry, competition, and client needs, I assisted clients in finding optimal recruitment strategies. My efforts resulted in the development and execution of value-added strategies, contributing to business growth and enhancing our market position. -
InternEnterprise Rent-A-Car May 2011 - Dec 2011St. Louis, Mo, UsDuring my internship at Enterprise, I gained firsthand experience in running a successful business. I earned recognition for securing the most small business contacts by engaging in contests and competitions with fellow interns. Through this program, I cultivated relationships, enhanced my entrepreneurial skills, and acquired invaluable experience. This internship equipped me with essential skills, enabling me to navigate challenges in my professional career. As a culmination, I delivered a presentation to the management team, showcasing my knowledge of various business topics learned throughout the program. I received training in critical aspects of business operations, including sales enhancement, customer service excellence, and effective problem-solving through strategic decision-making.
Amy Fink Education Details
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Ball State UniversityBusiness Marketing
Frequently Asked Questions about Amy Fink
What company does Amy Fink work for?
Amy Fink works for Performance Improvement Consultants, Llc
What is Amy Fink's role at the current company?
Amy Fink's current role is Operations and Customer Success.
What schools did Amy Fink attend?
Amy Fink attended Ball State University.
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