Amy Fischer Email & Phone Number

Minneapolis, Minnesota, United States

•Assist with coordinating monthly invoicing cycle, billing batch review and posting approvals.•Provides validation and approval on collections and credit batches.•Assist Billing Specialists through quality control review and validation of sales order processing, data imports, price increases and other inputs for customer invoicing.•Support Billing Specialists by providing guidance on complex and non-standard orders, credits and cancellations.•Review sales order forms and customer usage data to confirm transaction overage invoicing. •Assessments of annual commitment contracts ensuring that requirements are met. •Research and respond to invoice inquiries from strategic partners, high-value customers or other departments.•Monthly validation review on account variances to ensure billing accuracy to customers.•Assist with other accounting duties and participate in departmental projects.

Minneapolis, Minnesota

• Educate patients on billing processes and financial obligations for both IVF and Donor Program cycles.• Prepare financial paperwork for patients with outline of costs and payments due pertaining to cycle type. • Ensuring all collections and processing of prepayments completed in advance of treatment.• Documentation of patient cycles by physician.• Preparing all charges for IVF and Donor cycles to insurance accurate billing.• Auditing accounts for accuracy of charges, payments, and adjustments.• Process request for refunds. • Speaking at our IVF seminars to educate patients on billing process and costs.• Verification of benefits and lifetime maximums.• Clear understanding of insurance processes with in-network and out of network benefits.• Obtain proper authorization when required by insurance.• Maintains system processes and setups on Cerner PWPM. • Training new staff to financial counselor role and billing processes.• Training off sight business office to charge entry, receipt entry and claim processing. • Assisting with clearing house rejections and resolutions.• Posting IVF and Third Party procedures to insure accuracy with posting.

Edina, Minnesota

Establishing collections and statement processes on monthly basis. Working closely with payer to insure claims processing is accurate according to contract, identifying claim errors along with posting remittances to accounts. Providing customer services to patients by answering account questions and pricing for services. • Established statement processes on monthly basis which were previously on hold.• Credit balance verification to link with services rendered.• Posting insurance and patient payments.• Analysis of insurance remittances received assuring accuracy of payment processing to contractual agreement per billing facility.• Detailing all inaccuracies of payment processing on spreadsheets for further review with payer for payment corrections.• Assist with next day superbills preparation to patient cycle and financial obligations for services rendered. • Provided customer services to patients with detailed account summary and billing processes.

Greater Minneapolis-St. Paul Area

Providing high level customer service support for Cerner’s PWPM solutions call center which is an extension to my previous position using the same medical billing software to assist clients on a daily basis. Daily calls consist of:• Instruct clients through how to make corrections to patient’s accounts.• Provide them with assistance to master set-ups within software.• Problem solving why the system gave them the outcome they’ve received.• Providing information on the functionality of PowerWorks PM system• Identifying how the client is trying to utilize the software to maximize the system to suit their needs.• Recognize operating system errors with quick resolutions.• Troubleshoot claims errors caused by the system, or communicate with Trizetto and Change Healthcare to resolve those claims.

Eagan, Minnesota

Lead on high performance client by assisting management and office staff with daily communications pertaining to patient accounts, account receivable reports, and system functionality. We did full circle billing for the client that included many complex billing processes for infertility specialty. I supported client with the following:• Input with new billing processes for programs offered as each program had different billing processes, code sets and fee schedules. • Maintaining masters for insurance allowable, each programs fee schedule and new code sets. • Precise understanding of all billing processes pertaining to each program offered, knowing details of facility assignment, payment allocations, and billing services for each program.• Understanding of all daily and monthly reports to assist management with monthly and year end balancing.• Mentoring co-workers by providing them with detailed processes to assist with input of charges, receipts, and detailed explanations of services rendered for them to evaluate account status. • Daily entry of charges, adjustments, refunds, insurance payments,• Maintaining accounts receivables by working aging reports, claim denials, credit balances and collections processes. • Communication daily with front office staff to flag account standings prior to them starting new services when necessary.

Apple Valley, Minnesota

Worked for small dental office which I performed all duties from front desk to insurance matters, and all personal and insurance payments. I maintained doctors and hygiene schedules. Managed staff and replacements as needed.

Minneapolis, Minnesota

Began as entry level customer service phone operator and worked my way up to performing all clinical front desk duties. I was promoted to Office Manager of the Downtown location.