Amy Gates Email & Phone Number

100% Remote

• Collect and monitor employee and business performance through data metrics. Suggest changes to improve relevance and accuracy of data. Created Performance Improvement Plans when requested, that are measurable.
• Part of a four-person management team overseeing customer service and sales employees. Cover other managers’ team duties as needed due to absences.
• ETL- Detect, clean, and evaluate reoccurring data set outliers for parameter adjustments using Access and Excel.
• Proactively suggest improvements to existing processes and data collection and analysis.
• Liaison between Student Finance team and sales team.
• IC with regular reports, analysis and projections, ad hoc reports of whatever area required. Produce Executive Summaries as needed.

100% Remote

Stepped back into role on a temporary basis. In addition to day to day team management, I resolved backlog issues, and managed priorities within an overburdened team. I interviewed and trained new staff and the replacement Finance Manager. I was also able to win approval for additional staff positions. 100% Remote. Justified the creation of new Full Time.

Remote

Assisted current supervisor with routine management tasks and special projects. Role includes contract updating and creation, electronic signature platform management, assisting with shifting enrollment to 100% online.

Orlando, Florida, United States

• Organized the supply chain for single-family homebuilders for flooring, cabinet, and custom countertop design, delivery, and installation
• Solely responsible for the administration of three customer accounts, >$1M
• Consistently exceeded department accuracy and productivity goals Managed and calculated the ordering materials for site installations of new construction and major renovations- countertops, cabinetry, flooring.

Valencia, CA

• Supervisor of a 5 person team that handled student contracts and student financing arrangements.
• Provided leadership, set personalized goals, and provided the tools to achieve those goals to 5 Finance Assistants.
• Negotiated with outside vendors; explored supplier and product alternatives.
• Explored new technologies and evaluated their projected impact on departmental efficiencies.
• Generated daily, weekly, monthly, YTD, and ad hoc financial reports, with analysis.
• Periodically evaluated processes and tools for updating.

Santa Clarita, California, United States

Family Care

Orlando, Florida Area

• Staff Extension Management – Project Finance
• Acted as internal auditor, detected errors and implemented new systems to prevent error repeats
• Recovered over $650K in overdue payment authorizations for primary client
• Created project analysis reports of contract deliverables
• Identified when lump sum contracts had expanded scope beyond original quote and pursued change orders to generate customer directives and change orders
• Responsible for identifying and pursuing missing funding POs

Graduate Certificate

Master'S

B.S.