Amy Geer Email & Phone Number

Frankenmuth, Mi

Responsible for realigning customer portal with newly purchased backend vendor insurance policy, billing, and claims system. Create, organize, and prioritize multi-year, multi-release backlog. Facilitate meetings with SMEs, product owners, leadership, application developers, and QA resources. Design user experience prototypes based on high level business function. Write detailed requirements. Create and present proposals to leadership. Subject matter expert for customer and commercial lines applications. Collaboration with off shore project team.

Frankenmuth, Mi

Responsible for large, medium, and small customer portal new development, enhancement and problem resolution projects. Business Lead & Project Manager for first mobile app solution, developed in-house. Coordinated 15-person team of developer, business systems analyst, and QA personnel over the course of nine months. Researched competitor products. Identified customer needs. Created story backlog. Prioritized work. Facilitated user experience design. Created written requirements. Created QA Test Cases. Coordinated execution of test cases among QA team. Managed & prioritized defects. Lead troubleshooting efforts towards resolution. Presented deliverable to company executives. Lead Analyst for the design and integration of several new insurance products within the customer commercial lines quote system. Designed user interface prototypes. Facilitated discussions with stakeholders and SMEs to identify product terms, rules, pricing, and other selling features. Constructed written requirements. Created test cases. Collaborated with technical developers and QAs. Managed and consistently met timelines.

Lansing, Michigan Area

Developed small and medium-sized enterprise applications. Managed project through entire SDLC. Programmed in Visual Basic, Cobol, CICS, Adabas, and Java. Designed Access front end user interface. Created relational database structures. Completed written project specifications. Presented data models to support team. Provided application training.