Amy Gilbertson Email & Phone Number

Ensure a positive patient experience through effective and empathetic communication and education● Provide organized patient care and customer service from initial contact to discharge● Obtain pertinent health information from the patient through effective questioning● Effectively communicate pertinent patient information to the care team and obtained necessary information if not available immediately.● Respond to patient communication through both telephonic and electronic means within 24 business hours 100% of the time● Assist in increasing the breadth and depth of the clinic manuals, including standard operating procedures● Tracked multiple metrics for the physician through excel, pdf, and other formats

● Ensure a positive patient experience through effective and empathetic communication and education● Provide organized patient care and customer service from initial contact to discharge● Obtain pertinent health information from the patient through effective questioning● Effectively communicate pertinent patient information to the care team and obtained necessary information if not available immediately.● Respond to patient communication through both telephonic and electronic means within 24 business hours 100% of the time● Assist in increasing breadth and depth of the clinic manuals, including standard operating procedures● Tracked multiple metrics for the physician through excel, pdf, and other formats

University Of St. Thomas

● Developed organized and maintained the Outreach calendar and system used to coordinate and schedule over 300 events yearly for the outreach program using Google Software.● Maintained payroll for over 100 athletic trainers in the Outreach program.● Developed the Outreach work manual that outreach athletic trainers use while in the field. Including concussion, injury, rehabilitation and referral forms. ● American Heart Association CPR instructor, teaching a minimum of 4 classes a year to various coaches and staff within the TCO community.● Developed and maintained concussion documentation and protocol for the University of St. Thomas● Helped develop and maintained the mental health protocols for the Sports Medicine Program for the University of St. Thomas● Athletic Trainer for 3 sports teams with over 100 athletes, maintaining health and wellness for the Women's soccer, Men's Hockey, and Baseball teams. ● Medical Coordinator for various NCAA and regional tournaments throughout the year.

Duluth, Minnesota Area

Worked with Division 1 Women's Hockey team, and a Division 2 Track and Field team. Managed Athlete health and well being. Coordinated medical coverage for 2 Women's Hockey Frozen Four, as well as winning 2 National Championships. Worked with international and Olympic level athletes.

Responsible for 2 different high schools. Coverage of high school and youth games. Responsible for injury care and prevention of injured athletes, and communication between coaches and parents of those injured. Also game coverage for the Junior A Connecticut Wolfpack, and Junior B Connecticut Clipper hockey teams.

Per diem coverage for a Division III College, working with all sports, specifically hockey and lacrosse and also working as an ACI.

Responsible for coverage of athletic training room and game/practice coverage for track and field, soccer and basketball. Responsible for clinical instructor duties with supervision and teaching and mentoring athletic training students.

On-call coverage for events and school coverage.

Responsible for Osseo High School. Coverage of high school and youth games. Responsible for injury care and prevention of injured athletes, and communication between coaches and parents of those injured.

Responsible for assisting Physical Therapists in the clinic setting, applying modalities, explaining exercises, answering questions patients may have. Answering phones, setting appointments, communicating with the doctors, filling out and filing paper work.

M.S., Sport Psychology

B.S., Athletic Training

Bachelor Of Science, Athletic

C.A.A.H.E.P; Nataboc, Athletic Training