•Generated leads for clients interested in buying, selling, and renting properties, while providing expert guidance on market conditions, pricing, and mortgage options.•Conducted comprehensive property comparisons to determine competitive market prices.•Prepared detailed property listings with key information such as location, features, and square footage.•Facilitated property viewings for potential buyers, presented purchase offers to sellers, and skillfully negotiated on behalf of both parties.•Diligently reviewed purchase contracts to ensure compliance with terms and conditions, while also preparing essential documents such as loyalty contracts, purchase agreements, rental agreements, and deeds for each real estate transaction.•Promoted properties through effective advertisements, listings, and open houses to attract potential buyers.•Maintained strict adherence to Fair Housing and Equal Opportunity laws, ensuring compliance with all relevant regulations and risk management protocols.•ACHIEVEMENT: Successfully embraced the company's cutting-edge software, Command, developed by KW. Invested considerable time and effort in mastering the system and provided valuable assistance and training to fellow agents in its implementation for their businesses. Demonstrated a commitment to leveraging technology to enhance client service and streamline operations.

•Ensured meticulous adherence to legal and regulatory standards for real estate transactions within a company comprising 200+ agents.•Collaborated in the updating and reviewing of state law policies and procedures, incorporating changes driven by regulatory updates, internal audits, and regulatory agency examinations.•Established and maintained a comprehensive training program for personnel, ensuring continuous professional development and compliance awareness.•Effectively communicated audit findings to agents, highlighting specific requirements and providing recommendations for corrective actions.•Monitored agents' compliance with the prescribed requirements and recommendations within specified timelines, offering reminders, support, and extensions where necessary.•Educated agents about the risks associated with certain practices and emphasized the benefits and risk reduction achieved through the implementation of recommended changes.•ACHIEVEMENT: Optimized the compliance review process, increasing the daily processing capacity of audit files for enhanced efficiency.

•Resolved various title issues, including liens and defects, to ensure clear ownership for real estate properties.•Managed a diverse portfolio of clients and maintained comprehensive records of previous closings in accordance with Iowa law standards.•Scheduled closings and meticulously prepared all necessary closing documents for smooth transaction processes.•Ensured strict adherence to applicable laws and regulations to maintain compliance throughout all real estate transactions.•Proficiently maintained accurate bookkeeping records using QuickBooks, ensuring financial transparency and accountability.•Reconciled trust accounts in full compliance with Iowa legal requirements, guaranteeing accurate and trustworthy financial operations.•Efficiently processed and maintained employee payroll records, ensuring timely and accurate compensation.•ACHIEVEMENT: Demonstrated a proactive approach upon joining the company, implementing new automated processes to enhance efficiency and streamline the closing procedures. Contributed to improved overall performance and client satisfaction.

•Oversaw operations and implemented robust procedures to ensure compliance with access controls best practices, regulatory requirements, and business application needs.•Influenced business owners and user community to adopt procedures that maintained compliance standards.•Possessed expert knowledge of audit processes to ensure system compliance.•Led medium to large-scale projects, serving as a subject matter expert (SME) and fostering effective communication between customers and security teams.•Mentored and managed workload of analysts across teams, fostering professional growth and optimizing team productivity.•Conducted comprehensive analysis to identify and address security risks associated with applications, collaborating with business stakeholders to implement appropriate resolutions.•Evaluated servers and application access controls, identifying potential system threats and implementing necessary safeguards.•Demonstrated advanced proficiency in internal controls and applications related to SOX compliance.•Designed and executed plans to enhance security measures protecting user information against breaches, destruction, or accidental modification.•Developed an in-house training program to enhance analysts' skills in various types of entitlement reviews.•Conducted quarterly, semi-annual, and annual entitlement reviews for multiple Transamerica and AEGON applications, utilizing system reports, SharePoint, and adherence to SOX standards to ensure accurate entitlement management.•Collaborated with internal auditors, ensuring the accuracy and integrity of entitlement reviews while providing comprehensive walkthroughs to ensure SOX compliance.

•Managed end-to-end operations including ordering, receiving, and processing products, ensuring efficient inventory management and seamless product availability.•Implemented effective merchandising strategies, including skillful shelf arrangement and visually appealing product displays, resulting in increased sales and customer engagement.•Demonstrated expertise in product knowledge, providing comprehensive customer education on beauty products and making personalized recommendations to meet individual needs.•Orchestrated monthly display promotions with meticulous attention to detail, ensuring accurate implementation and driving customer awareness and interest.•Maintained optimal inventory levels by promptly restocking shelves and effectively managing overstock situations, optimizing product availability and customer satisfaction.•Exhibited exceptional cash handling skills, processing all cash and credit card transactions with 100% accuracy, upholding strict financial controls.•Consistently executed daily opening and closing procedures, ensuring smooth store operations and impeccable adherence to operational protocols.

•Demonstrated expertise in troubleshooting Microsoft OS systems and security software, efficiently resolving technical issues to ensure seamless system functionality and user satisfaction.•Employed strong communication, conflict resolution, and negotiation skills to address and resolve customer complaints, fostering positive customer relationships and ensuring a high level of customer satisfaction.

•Advised customers on suitable products and services to enhance their business and personal web presence.•Addressed and resolved customer concerns pertaining to GoDaddy products.•Configured profiles for email, hosting, site lock, SSL certificates, and other related products.•Troubleshot email problems during profile setup in Outlook, Apple Mail, and various devices.•Assisted clients in performing PST backups to migrate emails across platforms such as Outlook, Apple Mail, and Thunderbird.•Offered solutions to customers facing issues with Microsoft Office 365, Hosted Exchange, and IMAP/POP email services.

•Provided leadership and motivation to a team of 14 store associates, contributing to a positive and productive work environment.•Ensured optimal store organization by guiding customers and restocking merchandise, resulting in enhanced customer satisfaction.•Conducted thorough evaluation of job applications and offered valuable hiring recommendations to support the recruitment process.•Demonstrated proactive leadership to empower team members in delivering exceptional customer service.•Drove sales growth and minimized shrinkage by consistently delivering excellent customer service and adhering to established best practices.•ACHIEVEMENT: Recognized for exceptional performance and promoted from Seasonal Temp Employee to Assistant Manager due to outstanding customer service, strong leadership skills, and exceptional organizational abilities.

• Coordinated volunteer schedules for Sunday Service childcare and Women’s Bible Study (PWOC).• Implemented new rules and regulations for children being brought to service and for volunteers.• Coordinated a team of 15 volunteers to redesign the childcare room used by civilians and by military personal

•Oversaw all aspects of store operations, including organization, maintenance, and purchasing functions.•Strengthened merchandising and promotional strategies, resulting in increased customer engagement and sales growth.•Conducted job interviews, performed employee performance evaluations, and provided comprehensive training to team members.•ACHIEVEMENTS: o Successfully reduced shrinkage by 20% through diligent monitoring of inventory and implementation of enhanced security procedures. o Recognized by the company’s Territory Manager for New York, Ohio, and Michigan, designating the store under my leadership as the favorite due to its exceptional appearance, efficient inventory control, and outstanding employee leadership and customer service.