Amy Swanson Email & Phone Number

Franklin, Tennessee, Us

• Design and develop custom solutions on the Salesforce platform including significant work in understanding the business need and how that translates into efficient solutions for the Customer and End User.• Develop business requirements, specifications, process flows, application configuration, testing and deployment• Lead client-facing projects, facilitates business process analysis sessions, develops and delivers key components of technology solution.• Manage portfolio of client projects from start to finish, including project timeline, client communications, meeting coordination, training plan creation, end-user training delivery and/or coordination, and project sign-off• Configuration/build of client Salesforce environments according to client specs and project scope

Bedminster, New Jersey, Us

Oversee the strategy for the front-end of the business for Salesforce, including: • Full Audit of current Salesforce instance• Implemented Best Practices to strengthen infrastructure• Built Sales Processes within Salesforce Opportunity Paths Pipeline Reporting and Dashboards Activities• Roadmap and MIT Initiative Ownership

Knoxville, Tennessee, Us

Work Scope: Key Vendor Management, Process Improvement, Application Stack Management, Database Management, Cost Avoidance & Reduction, Strategic Planning & Execution, Renewal Management, Contract Development & Negotiation, Access Management, Staff Coordination & Support, Communication & Collaboration Following are the highlights of the value I brought to Lirio: I drive high-priority strategic initiatives, increase process and operational excellence, and meet and exceed targeted goals, while liaising and working in close collaboration with Executive Leadership.♦ Spearheaded application and vendor management, including application stack management (Org), approval process (new applications), application and vendor database management (Salesforce), cost management (cost savings to date: $235 K annually), and renewal management (contracts and subscriptions). ♦ Handled all aspects of contract development and management, such as pandadoc contract management system integration, process, approval, and document flow, pandadoc admin, and contract renewal management. ♦ Conducted access management, including access request and facilitation management and onboarding / off-boarding.

Nashville, Tn, Us

Work Scope: Project Management, Operations Management, Administration & Support, Reports Preparation & Presentation, Staff Training & Leadership, Communication & CollaborationIn this capacity, I served as a Lead Project Manager to the integration of recently acquired companies. I streamlined operations as a Org-Wide Salesforce Implementation Project Manager. I drafted sales reports and reported to senior management for supporting in decision-making processes. I coached and guided staff with a focus on enhancing learning / development capabilities. I served as a COS to CSO - Right Hand to the Chief Sales Officer.♦ Led and supported cross-divisional work streams, while ensuring the completion of tasks within stringent deadlines. ♦ Acted as a business liaison with Integration Partner for ensuring a successful implementation. ♦ Delivered C-level executive support to Director of Sales in overseeing day-to-day activities. ♦ Entrusted with the responsibility of creating sales, budget, sales team performance, and territory management reports. Additional ExperienceSales Operations Manager, Lirio