Amy Haegele Email & Phone Number

Lancaster, Pennsylvania

Philadelphia, Pa

One of a kind handmade jewelry

Wayne, Pa / Lebanon, Pa

• Completed assigned duties pertaining to stocking merchandise, creating special orders, and cashiering. • Obtained knowledge and skills pertaining to customer service in a retail environment. • Developed & maintained working relationships with customers through effective interpersonal communication.

Lancaster, Pennsylvania

• Performed accurate patient registration by verifying account information.• Demonstrated the ability to adapt to and perform a variety of duties without loss of efficiency. • Facilitated inbound/outbound calls from/to patients, physicians and other offices, pharmacies, and various outside parties to provide client care/service.• Relayed messages with clear detail using established protocols for emergent, urgent and non-urgent calls.• Prepared pertinent information to be sent to document imaging or health information management.• Established the ability to exchange information with others clearly and concisely in written and spoken form. • Exhibited compassion and empathy to patients in a sincere and caring manner.

King Of Prussia, Pa

• Promoted new and existing businesses across the country by creating courtesy listings to appear in their local telephone directory as well as online. • Supported growth by maintaining excellent customer relationships. • Generated business by creating sales leads for our sales team. • Additional responsibilities include serving as a primary back up for the Inquiry/Billing teams during high call volume days and responding to customer & sales team emails that are sent to our department mailbox.

Norristown, Pa

(formerly Verizon Information Services 2000-2007, Bell Atlantic Directory Graphics 1997-2000) • Customized yellow page advertisements according to clients’ specifications. • Enhanced graphics for our advertisers to capture customer attention. • Served as a liaison between customers & sales representatives in regards to the creation of the ads. • Additional responsibilities include proofreading and quality control.

Associate Of Arts - Aa, Psychology

Social Psychology

Project Management

Classes taken include * Microsoft Office Suite 2007 * Project Management for Professionals * Professional Development * QuickBooks

Associate, Graphic Design