Website Design & Development: Custom website creation tailored to your brand, Website redesigns and updates, WordPress development and optimization, ADA compliance implementation, E-commerce website solutionsSocial Media & Digital Marketing: Social media content creation and strategy, SEO (Search Engine Optimization) for improved search rankings, Digital marketing campaigns, Analytics and reporting to track performanceWorkflow Automation & Optimization: Streamlining business processes with digital tools, Email automation and authentication, Integration of third-party services to optimize operationsConsulting & Tech Support: Ongoing website maintenance and updates, Hosting support and troubleshooting, Digital strategy consulting, Personalized training on web tools and platforms

Lead the closing team to ensure departments were zoned, in stock, signed and labeled, and other miscellaneous tasks that were required to set the store up for success the next day. Partnered with other store leadership to focus on sales performance and daily workloads. Acted as a key carrier for the store.Demonstrated a service culture that prioritizes the guest service experience.

Lead a knowledgable and engaged dayside remodel team.Responsible for consistent guest experience by ensuring product was in stock, available, and accurately signed and priced.Collaborated with store and construction teams to keep the project moving in a timely fashion.Proactively identified issues and took necessary escalation to resolve.Audited planogram set accuracy and followed up on issues.

Drove fulfillment goals and ensured all orders are fulfilled to meet the delivery and service standards.Was an expert of operations, accuracy, process, and efficiency.Held team to and met high expectations and goals for the department.

Lead a knowledgable and engaged dayside remodel team.Responsible for consistent guest experience by ensuring product was in stock, available, and accurately signed and priced.Collaborated with store and construction teams to keep the project moving in a timely fashion.Proactively identified issues and took necessary escalation to resolve.Audited planogram set accuracy and followed up on issues.

Lead the team of Guest and Service Advocates, as well as Front of Store Attendants, to strive and exceed guest service expectations by focusing on decreasing wait time, friendly interaction, and service recovery.Quick response to negative experiences through de-escalation and team support.Scheduled daily breaks and areas for cashiers and service advocates to meet guest demand and fluctuations.Understood business reporting and guest insights to understand and troubleshoot problem areas.Responded to guest feedback.

Acquired, interpreted, analyzed, and input vendor information into a proprietary database.Occasional assist account managers, media buyers, or analysts with basic tasks and special projects.Researched and contacted newspapers/vendors for rates, specs, circulations and complied information.Utilized time management skills to prioritize workflow without sacrificing quality of work.

Maintained a daily schedule of 150+ patients to ensure efficiency & production goals.Coded dental procedures for the purpose of insurance billing.Maintained a high quality of case & customer service with all patients and family members.Creation, upkeep, and analysis of the office’s daily call log database.Quality control over patient information including insurance information and billing codes.Special projects for practice owner including patient analysis and operation improvement.

Analyzed customer supplied artwork for printing standards.Re-created and clean up of digital files using Adobe Illustrator, Photoshop, and InDesign.Organization of daily workflow consisting of customers orders to meet printing deadlines.Communication with customers over proofs to be approved for printing.